Piktochart Reviews 

228
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt assistance, friendly attitude, and absolute dedication to resolving technical problems quickly. Users also find the editing platform extremely intuitive, stating that it makes designing professional infographics and presentations exceptionally easy. Consumers note that the helpful guidance from representatives consistently saves valuable time when working under tight deadlines. However, some reviewers were not happy with certain website limitations, noting specific issues such as missing alt-text options, poor screen reader compatibility, and strict project deletion policies after trial periods end.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the team for being extremely... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform as an intuitive tool for... See more

Staff

Clients share positive opinions on staff, frequently highlighting the support team's exceptional... See more

Response time

Users describe positive interactions with response time, frequently highlighting that the support team... See more

Website

Reviewers highlight ambiguous aspects of website, with many customers praising the clean, user-friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more

Rated 4 out of 5 stars

Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.

Company replied

Rated 5 out of 5 stars

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(228)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Expect your work to not be saved…

I just started using this service and so far, I am very disappointed. Halfway into the presentation I was working on, the server crashed and did not save any of my work. This was disappointing because my presentation must be prepared by Friday.

Edit: Although my work was not saved and I have to start over from scratch, the PitktoChart team did reach out to me later on and offered me 30 free days of their PRO service for free. They really do know how to professional come up with a solution to frustrated customer. My initial rating was a one, but now it is a three due to their kindness and understanding.

31 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Danah, we're incredibly sorry to hear about your experience with the downtime of our server yesterday. We understand your frustration and review, and thank you for the kind consideration to update your review after the unforeseen experience. Our team is continually doing our best to ensure a pleasant experience for you and our users. If you ever need a hand with Piktochart, we're always here to support!

Rated 5 out of 5 stars

So far I’m enjoying using Piktochart

So far I’m enjoying using Piktochart, it’s been easy to maneuver and figure out and there’s plenty of templates if I need one.

27 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Patti! We're glad to hear how you're enjoying creating with our tool. If you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Great

Great! Thank you!

23 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Svitlana! If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Fantastic website - highly recommended

Highly recommended website, the templates are great, but because the site is so easy to use, making your own files from scratch is also easy. We use it for infographics, posters, flyers, brochure covers, social media and we honestly wouldn't be without it.

23 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Sarah, thank you for taking time to write us this kind review! We're glad to hear about the visuals you've created using Piktochart and hope to support your future work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Quick and Easy

Such an easy programme to use. Love the customisable templates, they make designing infographics a breeze. In a world with so much information in my role it is so helpful to have quick templates that I can organise information into bite sized chunks. Well worth the investment.

22 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the positive review, Pamela! We're glad to hear how you're enjoying creating infographics with our tool. Keep it up and if you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Exceptional easy to use platform

I’ve been using this platform for more than 7 years and continue to be impressed with the high level consistency and performance. It’s incredibly easy to use and produces professionally looking infographics and presentations even if the user has limited design skills. I highly recommend this platform.

17 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, James! We're so glad to hear about your work with Piktochart for more than 7 years and thank you for being a long time supporter of our tool. We appreciate your feedback for improvement and as always, feel free to reach out to us anytime if you ever need any support with Piktochart!

Rated 5 out of 5 stars

What a user friendly and versatile tool…

What a user friendly and versatile tool to produce well presented documents.

16 May 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, Marvin! We're so glad to hear about your work with Piktochart. Feel free to reach out to us anytime if you ever need a hand!

Rated 5 out of 5 stars

Only 1 project, that made an enormous impact.

I have so far only done 1 project with Piktochart, but it helped me so MUCH with my school project, and I got an awsome grade because of this website. Thank you so much!

8 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the positive review, Camilo! We're happy to hear that you scored well for your school project and well done! Keep it up and if you ever need any support, feel free to reach us. Cheers!

Rated 5 out of 5 stars

Piktochart is easy to use!

Piktochart is easy to use and results on professional and beautiful images or documents. They're are so many ways to use this site! I love it!

5 April 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Marlene, thank you for taking time to write us this kind review! We're glad to hear about your positive experience with Piktochart for your work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Customer Service

Very quick, sincere and helpful customer service

11 April 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for taking time to write us this kind review, Frank! We're glad to hear about your experience and we're always here if you ever need any support related to Piktochart. Cheers!

Rated 5 out of 5 stars

It was easy to navigate the website and…

It was easy to navigate the website and develop our study results. The published article was beautiful and easy to understand for general population.

16 March 2022
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Shiva, thank you for taking time to write us this kind review! We're glad to hear about the visual you've created using Piktochart and hope to support your future work. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Recommended by A Professor

I'm using Piktochart for most of my graphic presentations. I often design PowerPoint layouts in Piktochart and use it for all my infographic assignments. I get comments from my instructors about how professional they look and have been asked if they can share them as exemplary projects.

15 March 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Janet! We're delighted to hear about your experience with Piktochart and kudos for the great presentations you've created that are recognized by others! Keep it up and feel free to contact us anytime if you need any support with Piktochart. Cheers!

Rated 5 out of 5 stars

The ease of integrating different…

The ease of integrating different elements makes this product great for short and long presentations alike. It differs from Microsoft products but in a good way. I would recommend this to professionals and students.

26 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Mike, thank you for this kind review and recommendation! We're delighted to hear about your experience with Piktochart. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

Piktochart offers something for everyone!

I have used Piktochart for many years for my personal use and also as a teacher. There are so many great templates available and getting started is easy. It is a great tool for students to learn about so they can use it for creating digital portfolios, resumes, and other projects that they may need in the future. I have used it more recently for creating "About Me" and for presentations.

5 January 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thanks for the kind review, Rachelle! We're grateful for your support of Piktochart throughout the many years and for the impactful work you're doing in the edu sector!

Rated 5 out of 5 stars

Great and easy to use

The user interface is very intuitive and easy to use from templates.
However, I find it difficult to create my own chart and insert data into it from scratch.
But still, I used it for free, had a positive experience, and was able to achieve everything I wanted to do, so Piktochart fully deserves its 5 stars.
Big thanks.

9 January 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thanks for the kind review, Steph! We appreciate your feedback and hope to better improve our chart maker. If you ever need any support, feel free to reach us!

Rated 5 out of 5 stars

Great helpful service

Great helpful service. thank you

19 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the postive review and we're glad you find Piktochart helpful! Feel free to reach out to us anytime if you ever need any support with Piktochart.

Rated 5 out of 5 stars

Start and End Your Infographic Search Here

Compared with a couple other infographic services, Piktochart is much easier to use and a lot is offered with their free level of service. I was able to create exactly what I wanted in a short period of time, and I e-mailed it to about 60 co-workers. It put important info in a fun, yet professional, format. Looking forward to using it again!

27 January 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Shawn! We're delighted to hear about your experience with Piktochart and hats off to you for the great work you're doing with it! Feel free to reach out to us anytime if you ever need any support with Piktochart.

Rated 5 out of 5 stars

Super intuitive to use

Super intuitive to use, and plenty of templates to choose from

14 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Aaron! We're glad to know that you found Piktochart and our templates helpful. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

Easy to Use

I find the user interface very intuitive. I can always find the feature that I am looking for.

13 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Sam! We're glad to know that you find Piktochart to be intuitive. If you ever need any assistance, feel free to reach us anytime!

Rated 5 out of 5 stars

I am a geek and love my tools

I am a geek and love my tools, which is why when Piktochart came out in 2015/2016, I jumped right in and started creating. Although I have no formal graphic design background, Piktochart makes me look as though I do. If you follow some simple design rules (regarding the proper use of whitespace, alignment, proximity) it’s hard to create something ugly in this program. My clients continually compliment me on the infographics, posters, and social media covers I make.

This is not a con...but rather kudos for how the company handles cons. Thus far, anything I have suggested that needed "fixing" or features that I wanted added, they have delivered. That is impressive. They also keep in touch with their users, which is amazing.

I am in learning and development and know the value of reducing my learners' cognitive load. I believe that a well-designed infographic can have much more impact on learning transfer than a data-dump slide deck. The marriage of graphics and content makes for strong mental models which leads to learning transfer.

9 February 2023
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind review, Karin! We're so glad to hear about your work with Piktochart since 2015 and thank you for being a long time supporter of our tool. We appreciate your feedback for improvement and as always, feel free to reach out to us anytime if you ever need any support with Piktochart!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look