I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more
Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.
Company replied
I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The... See more
Company replied
Company details
Written by the company
Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Contact info
1-21-01, Suntech @ Penang Cybercity (1817) Lintang Mayang Pasir 3, 11950, Bayan Baru, Malaysia
- support@piktochart.com
- piktochart.com
4.4
Excellent
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Piktochart is SO intuitive..
Piktochart is SO intuitive... and I didn't grow up with the internet in my back pocket!
13 February 2024
Unprompted review
Reply from Piktochart
Thanks for the positive review, Debra! We're glad to hear about your great experience with Piktochart and if you need a hand, we're always here to help. Cheers!
Fun easy to use and effective tool
30 January 2024
Unprompted review
Reply from Piktochart
Thank you for the kind review, Franky! We're glad to hear about your experience with Piktochart and we're here if you ever need a hand. Cheers!
In the last 5 days
In the last 5 days, this software has been extremely temperamental ! Not downloading content in PowerPoint format, Deleting over 2Gb of uploaded content despite having a 100GB allowance. I sent over five emails to the customer service team without any response!
3 February 2024
Unprompted review
Reply from Piktochart
Hi Mc, we sincerely apologize for your unfortunate experience with Piktochart. We understand your disappointment and we've responded to all the tickets we've received in the past few days. We certainly would want to assist you with this and make sure that your email was sent correctly to support@piktochart.com. If you haven't received any respond, kindly reach wilson@piktochart.com and I'll personally look to resolving this issue for you. Once again, my sincere apologies for this experience.
Very helpful and accurate responses to…
Very helpful and accurate responses to questions
29 January 2024
Unprompted review
Reply from Piktochart
Thank you for the kind review, Venna!
Its so easy and I finish my job without…
Its so easy and I finish my job without any problem.
25 January 2024
Unprompted review
Reply from Piktochart
That's what we'd love to hear and thank you for the kind review! If you ever need a hand, we're here for you.
Great product
Piktochart is easy get started and easy to use. I've used the templates and made my own.
18 January 2024
Unprompted review
Reply from Piktochart
Thank you for the kind review and we're glad to hear about your experience!
First Time User
As a person who never used the app before, it was bonkers and it took me 1 whole hour, you can create some beautiful images but you need to be a pro, but I finally created a good product, thanks Piktochart
15 November 2023
Unprompted review
Quick Response on a Holiday
I asked a question about renewing my account with a new email address after hours on a holiday. The response was immediate. Thanks Piktochart!
23 November 2023
Unprompted review
Reply from Piktochart
Thank you for the kind feedback, Jackie! We're glad to be able to support you and we're always here if you ever need a hand. Cheers!
Happy to help a needy student!
I was doing a group project, and we had an issue with our downloads. I contacted Piktochart, and they were so willing and happy to help us out! Kind staff and most generous. Enjoyed working with their templates and designing things for our class. Would definitely recommend!
17 November 2023
Unprompted review
Reply from Piktochart
Hi Tisha, thank you for the kind feedback and we're glad to be supporting you in your Piktochart journey!
Only 2 downloads is ridiculous
29 October 2023
Unprompted review
Reply from Piktochart
We're sorry to hear that we're not meeting your expectations, Jack. As a bootstrapped company, we have to find sustainable ways to continue our operations and without the support of our customers, we're unable to do so. Hence, our freemium offering (as stated on our website) allows users to experience Piktochart and consider supporting us if they want to upgrade their subscription. As a bootstrapped company, we do our best to strike a balance between offering value to our users (one of our top priorities since 2012) and at the same time, ensuring the sustainability of our business, which pays for our operations and staff who are working hard to improve the Piktochart experience. We're sorry to hear that we've disappointed you, and we do consider your feedback. For a bootstrapped company that relies on reviews in a competitive landscape, we hope you'll reconsider your rating as we seek to improve the Piktochart experience for users like yourself. We'll gladly assist you at support@piktochart.com if you ever need a hand. Cheers!
Great for classroom use
Easy to use. Free access for students in my classroom. Prompt and helpful assistance from their support department.
11 October 2023
Unprompted review
Reply from Piktochart
Thank you for the positive review, Lisa! We're delighted to hear about your experience with Piktochart in the classroom and hope it will elevate the learning experience for your students. If you ever need a hand, we're here for you!
Great communication
Communications was respectful and quick. Even though my issue took a bit to resolve, the representatives took the time to review the problem and fixed what needed to get done. Thank you!
20 August 2023
Unprompted review
Reply from Piktochart
Thank you for your patience and for the kind review, Roxanna! We're glad to be of assistance to your experience with Piktochart and as always, we're here for you if there's anything else. Cheers!
Piktochart is awesome!
When I started using Piktochart, I couldn't figure out how anything worked, but when I asked for some help, Piktochart quickly answered my questions and explained things very clearly. They even showed me videos with the exact steps to do those things myself. Without that lovely help button, I would still be sitting here trying to figure out how to get everything to work.
30 August 2023
Unprompted review
Reply from Piktochart
Thank you for the positive review and we're glad to be of assistance to enhance your experience with Piktochart. If you ever need any further support, feel free to reach us!
Excellent choice for displaying info
Piktochart is an easy-to-use online design interface, and in my opinion, while the presentation and document templates are solid, Piktochart is definitely the best product for making infographics, graphs, and charts. The customizability, display options, and ease-of-use for graphs and charts definitely outclass competitors, in particular. Additionally, there are endless creative and beautiful templates to inspire you, and plenty of built-in tools to make it easy to create custom designs, too.
21 August 2023
Unprompted review
Reply from Piktochart
Thank you for this wonderful and positive review, Elizabeth! We're delighted to hear about your experience with Piktochart and hope to create more templates and features to improve your experience. Feel free to reach us if you ever need any support!
I've been using Piktochart for two years
I've been using Piktochart for two years now and really enjoy creating infographics. Great tool, lots of new items and enhancements. Good support as well.
15 August 2023
Unprompted review
Reply from Piktochart
Hey there, thank you for the positive review and we're delighted to hear about your experience! If you ever need a hand, feel free to reach us anytime. Cheers and happy creating!
Service Excellence
I just want to say the staff are great and respond very promptly to our requests. Great to see service excellence in the customer service department. Thank you much appreciated.
4 August 2023
Unprompted review
Reply from Piktochart
Thank you for this positive review which made our day, Dragan! We're delighted to hear about your experience and if you ever need a hand, we're here to support you.
I like using this site
I like using this site. It is easy to navigate and perfect for what I need for my project. Customer service is great and response is very quick.
25 July 2023
Unprompted review
Reply from Piktochart
Hey Sarita, thank you for the positive review and we're delighted to hear about your experience with Piktochart! Feel free to reach us if you ever need a hand with Piktochart.
Very user friendly and a lot of options…
Very user friendly and a lot of options to choose from, considering I just used it as a free user
11 July 2023
Unprompted review
Reply from Piktochart
Thanks for the positive review, Lea! We're so glad to hear about your experience with Piktochart and hope you'll continue to find it helpful for you. Feel free to reach us if you ever need a hand!
Awesome Experience
Easy to use website and lots of great templates! Been a lifesaver during university. Customer service has also been very helpful when I've experienced technical difficulties. Highly recommend
11 July 2023
Unprompted review
Reply from Piktochart
Hey Page, thank you for the kind review and we're delighted to hear of your positive experience with us! If you ever need a hand with Piktochart, we're always here to support!
Piktochart is the greatest kept secret…
Piktochart is the greatest kept secret in graphic design in a variety of areas. This application is intuitive and easy to use.
The customer service is also, above any I've experienced.
Thank you!
5 July 2023
Unprompted review
Reply from Piktochart
Thank you for the positive review, Gwen! We're delighted to hear of your positive experience with us! If you ever need a hand with Piktochart, we're always here to support!
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