Piktochart Reviews 

228
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt assistance, friendly attitude, and absolute dedication to resolving technical problems quickly. Users also find the editing platform extremely intuitive, stating that it makes designing professional infographics and presentations exceptionally easy. Consumers note that the helpful guidance from representatives consistently saves valuable time when working under tight deadlines. However, some reviewers were not happy with certain website limitations, noting specific issues such as missing alt-text options, poor screen reader compatibility, and strict project deletion policies after trial periods end.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the team for being extremely... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform as an intuitive tool for... See more

Staff

Clients share positive opinions on staff, frequently highlighting the support team's exceptional... See more

Response time

Users describe positive interactions with response time, frequently highlighting that the support team... See more

Website

Reviewers highlight ambiguous aspects of website, with many customers praising the clean, user-friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more

Rated 4 out of 5 stars

Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.

Company replied

Rated 5 out of 5 stars

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(228)

87 reviews in the last 12 months

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Rated 3 out of 5 stars

silly policy, fast help

I feel like it is a very silly policy that the website deletes your projects if you run out of free trial time and you'll have to purchase a new plan for them to use a one time recovery on your account. the only this review has 3 stars is because of how fast the support responded to my questions and how to fix it.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Outstanding Assistance from the Piktochart Team


I would like to express my sincere appreciation to the Piktochart Support Team for the excellent assistance I received. They were incredibly responsive, patient, and professional in helping me regain access to my account. The guidance provided was clear, efficient, and made the entire process stress-free. It’s truly reassuring to know that such a supportive and knowledgeable team is behind the platform. Thank you for resolving my issue so promptly!

10 February 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Hello, Jane! Thank you for your kind words and glad to hear that your issues were resolved immediately!

Rated 5 out of 5 stars

amazing product

amazing product, great customer services

27 January 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your lovely feedback! We appreciate you always 😊

Rated 5 out of 5 stars

Excellent Support

I have been working with Piktochart for over four years, and I have consistently experienced excellent service and customer support. Whenever I have an issue, there is no wait time for a response. The customer service is outstanding, and they take pride in ensuring that your issue is resolved quickly.

25 January 2026
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind words, Lyons! We appreciate you. 😊

Rated 5 out of 5 stars

Excellent tool - super customer care service

Excellent product very versatile for communication purposes. I use it since 2017 for Programme communication management - sector EU funds and policies. Perfect and immediate customer care service, solves everything in couple of minutes if needed. Thank you very much and I higly recommend the tool

23 January 2026
Unprompted review
Rated 5 out of 5 stars

We recently had a lot of staff overturn…

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us through each step and helping us regain access to much needed saved work. Thank you!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

customer service

the level of customer service from the support team was excellent, they were fast and thorough even though I dealt with 2 different personel

9 January 2026
Unprompted review

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