I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more
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Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.
Contact info
1-21-01, Suntech @ Penang Cybercity (1817) Lintang Mayang Pasir 3, 11950, Bayan Baru, Malaysia
- support@piktochart.com
- piktochart.com
No recent history of asking for reviews
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Replied to 58% of negative reviews
Typically replies within 1 month
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silly policy, fast help
I feel like it is a very silly policy that the website deletes your projects if you run out of free trial time and you'll have to purchase a new plan for them to use a one time recovery on your account. the only this review has 3 stars is because of how fast the support responded to my questions and how to fix it.
Excellent Support and Outstanding Assistance from the Piktochart Team
I would like to express my sincere appreciation to the Piktochart Support Team for the excellent assistance I received. They were incredibly responsive, patient, and professional in helping me regain access to my account. The guidance provided was clear, efficient, and made the entire process stress-free. It’s truly reassuring to know that such a supportive and knowledgeable team is behind the platform. Thank you for resolving my issue so promptly!

Reply from Piktochart
Piktochart always comes to the party
Piktochart always comes to the party. No matter what the problem, they go above and beyond. They are truly superstars.
The easiest infographic tool out there…
The easiest infographic tool out there ! Great support team, and very fast in responses !
Fast service
Piktochart immediately understood my request and acted fast towards it.

Reply from Piktochart
Excellent Support
I have been working with Piktochart for over four years, and I have consistently experienced excellent service and customer support. Whenever I have an issue, there is no wait time for a response. The customer service is outstanding, and they take pride in ensuring that your issue is resolved quickly.

Reply from Piktochart
Piktochart support staff very helpful…
Piktochart support staff very helpful at fixing my log in issues.
I loved Pikto.
Great team and would recommend.

Reply from Piktochart
Excellent tool - super customer care service
Excellent product very versatile for communication purposes. I use it since 2017 for Programme communication management - sector EU funds and policies. Perfect and immediate customer care service, solves everything in couple of minutes if needed. Thank you very much and I higly recommend the tool
The customer service from Shevaughn was…Exceptional!
The customer service from Shevaughn was exceptional!! Top quality. Every front facing product/package should have a Shevaughn on customer service. 10/10.
We recently had a lot of staff overturn…
We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us through each step and helping us regain access to much needed saved work. Thank you!
Completely changed my PowerPoint game years ago and I’m never going back
Every time I have reached out, I have gotten a super useful response from them. The user interface is fantastic, they really care about the user experience, and I get so many compliments on all my presentations – both from my students and from colleagues.
Customer service was very quick to…
Customer service was very quick to reply to the question that I had and I had the issue resolved in minutes.
customer service
the level of customer service from the support team was excellent, they were fast and thorough even though I dealt with 2 different personel
Great website to create your visuals
Great support for a great website to create visuals.
Amazing service
Amazing service, great app. Easy to use, with plenty of options.
Piktochart has been a lifesaver for our…
Piktochart has been a lifesaver for our nonprofit! We have used it for a variety of reports and brochures. The templates are top notch and so easy to customize. Would recommend!
Super fast response
Super fast response, great help right away, very friendly, would recommend!
Good customer care
Good customer care, professional templates and innovative designs for professional works.
Great product, better customer service
Quick, helpful, actual humans on their customer service team set piktochart apart. That is in addition to their product which absolutely competes with Canva at a much more accessible price point.
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