Piktochart Reviews 

228
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt assistance, friendly attitude, and absolute dedication to resolving technical problems quickly. Users also find the editing platform extremely intuitive, stating that it makes designing professional infographics and presentations exceptionally easy. Consumers note that the helpful guidance from representatives consistently saves valuable time when working under tight deadlines. However, some reviewers were not happy with certain website limitations, noting specific issues such as missing alt-text options, poor screen reader compatibility, and strict project deletion policies after trial periods end.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the team for being extremely... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform as an intuitive tool for... See more

Staff

Clients share positive opinions on staff, frequently highlighting the support team's exceptional... See more

Response time

Users describe positive interactions with response time, frequently highlighting that the support team... See more

Website

Reviewers highlight ambiguous aspects of website, with many customers praising the clean, user-friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more

Rated 4 out of 5 stars

Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.

Company replied

Rated 5 out of 5 stars

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(228)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Piktochart seamless and efficient design tool

I recently started using Piktochart, and I’m truly impressed by how intuitive and super user-friendly it is. The platform makes it easy to create professional-quality infographics, reports, and creative social media visuals.
✅ Beautiful templates – Well-designed, customizable, and perfect for business needs, and educational posts.
✅ Easy drag-and-drop interface – Simple yet powerful, ideal for quick edits.
✅ Saves time – I can create eye-catching visuals in minutes!

Piktochart has made my design process seamless and efficient, and I look forward to using it even more. Highly recommend it for anyone looking for high-quality graphics with minimal effort!

Thank you!!

5 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this positive review and we're glad to hear about your experience with Piktochart in creating beautiful visuals! Feel free to reach us anytime if you ever need a hand. Cheers!

Rated 5 out of 5 stars

Daniela from Piktochart has always been…

Daniela from Piktochart has always been quick to assist me with my requests. Best service so far.

2 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad that Daniela was able to assist you. Feel free to reach us anytime if you need any support!

Rated 5 out of 5 stars

I love Piktochart

I love Piktochart. Their free plan offers so much, but I love it so much that I upgraded. Their customer service is incredibly helpful, proactive and timely.

30 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and support! We're glad to hear that you found Piktochart helpful and if you ever need a hand, we're always here for you!

Rated 5 out of 5 stars

Piktochart is a great product

Piktochart is a great product, the options for infographic design are excellent and the interface is intuitive. The customer service is quick, informative and friendly.

30 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad to hear that you found Piktochart helpful. If you ever need a hand, feel free to reach us anytime!

Rated 5 out of 5 stars

Great content creator platform! Even better team

The content creator can use some work. But i gave a 5 star because of the team. I just joined with a nonprofit account. Ran into some inadequacies in things it was creating so I escalated to their support. They responded right away with honest feedback. They recognized how their platform is still growing and comped me some credits for what i had used to render my flyer. But, when i say growing, i strictly mean that for image creation. Their templates, layouts and type of media is more than adequate to get most rendering done.

28 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for leaving us this positive review, Ankur. We're glad to hear that we were able to resolve the issues you faced, and thank you for the kind support. If you ever need any help, feel free to reach us anytime!

Rated 4 out of 5 stars

Great App, Responsive & Restorative Customer Service

Even though my relationship with Piktochart has been a bit of a rollercoaster, the flavour left is very positive. After a bad start with customer service, they were finally very fast to correct a technical issue with power point downloads, take ownership of the problem, offer a refund and compensation for the trouble I went through. The app is probably the most user friendly, easy to learn and fun app I have seen in years of creating presentations. I would give it a 5 star if customer service was more proactive.

21 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Polina, we apologize for the issue you faced, and thank you for giving us the opportunity to improve the situation. We appreciate your patience and if you ever need any help, feel free to reach us anytime!

Rated 5 out of 5 stars

The best design program ever

The best design program ever, and the team is incredibly helpful and kind

23 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for leaving us this positive review! If you ever need any support, we're here for you. Cheers!

Rated 5 out of 5 stars

Retrieved Visual

I had an issue with a visual that was mistakenly deleted.
I quickly contacted the support team and they were very quick to respond and help with the matter. They even tried a couple of times. I was in touch with Elica. Thanks to them, I was able to get my hands on the lost visual which we spend hours working on.

16 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the positive review and we're glad to hear about your experience with Elica. If you ever need any assistance, we're always here for you!

Rated 5 out of 5 stars

Carmen and the team were fantastic in…

Carmen and the team were fantastic in providing customer support to me when I needed to reach out for it. Friendly fast informative responses that will see the job achieved as I had wished. All without tech jargon or judgement to the those of us that are rusty and a little out of touch with today’s fast moving technologies. Piktochat is a pretty awesome and at times (when you have it mastered a little) site to use with it seemingly infinite available outcomes to us lucky users. Thanks for the great service 😁

9 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Douglas! We're so glad to hear about your pleasant experience with Piktochart and our support team. If you ever need a hand, we're always here for you!

Rated 5 out of 5 stars

Piktochart is my go to place!

Piktochart is my go to place whenever I nedd a solid as versatile platform. The team behind Piktochart is really compromised with developing the best solution when it comes to help creators achieving them needs

2 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, Editoração! If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 4 out of 5 stars

Work smarter, not harder

Piktochart is incredibly easy to use and navigate. I especially love the AI feature that transforms a Word document into a polished, visual design is such a time-saver!

There’s a great selection of images, fonts, and layouts to choose from. I’ve used it to create a leaflet template and was really impressed with the results. I’m looking forward to trying out the video and infographic tools next.

I highly recommend it for anyone looking to bring their content to life with minimal fuss.

1 April 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this positive review, Ruth! We're glad to hear you've found Piktochart useful for your visual designs and hope you'll continue enjoying creating more. If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 4 out of 5 stars

Nice user friendly software

Nice user friendly software, I had enjoyed lot more to create social media post . But difficulties in pay mode. we are much comforted with Phone Pay ,So this mode will be easy one for us to pay.

26 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Hey Narsingh, thanks for taking the time to leave us a positive review and feedback! If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 5 out of 5 stars

Finally a tool that works as described!

Finally a tool that works as described!

I love AI support - when it's appropriate!

I'm a business strategist, and I know what I want to write - I don't need AI to write it for me, but I LOVE that AI can design it and make it pretty.

It's not a perfect tool, but I can see it only getting better and their support has been great.

24 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this positive review, Dori! We're glad to hear that our AI tool resonated with you and helps make designing an ease. We're grateful for your support in inspiring us to continuously improve our tool. Feel free to reach our support team if you have any additional feedback/suggestions. Cheers!

Rated 5 out of 5 stars

Quick, kind answer

Quick, kind answer.

24 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for leaving us this positive review, Daniel! We're glad to be able to assist your enquiries and if you ever need anything else, feel free to reach us!

Rated 5 out of 5 stars

From Canva Addict to PikToChart Fanatic

If you like to cut to the chase, here it is: PikToChart is a phenomenal tool that belongs in everyone’s toolbox—whether you’re creating documents, reports, presentations, flyers, social media posts, or more. Every issue mentioned in earlier reviews, even those from just a month ago, has been resolved.

A word of caution, though: with the free version, you can only download PNG files. If you need a PDF or PowerPoint export, you’ll have to upgrade to the Business plan, which costs $49 per month. For comparison, I was paying $15 per month for Canva—an app I was obsessed with—until I discovered PikToChart. The difference? Canva is to PikToChart what The Cat in the Hat is to War and Peace.

Now, let’s be clear: calling me a “novice graphic designer” would be generous. Yet, my first attempt with PikToChart resulted in a well-crafted, gorgeous proposal—or so I thought, until my second project: a cover letter for a job application. The letterhead? Stunning. I made a tiny tweak to a template, and just like that, I had a polished, professional design I’m proud to call my own. And I’ve barely scratched the surface of what this tool can do.

So far, my favorite feature? The way a photo snaps into place when replacing one in a template. And don’t even get me started on the Masked feature—it’s a game changer. Next on my list? Designing an elaborate table. I can’t wait.

Frustrations? Minimal. Challenges? Quickly addressed. The Help function connects you directly with the developers, and they respond fast—like, really fast. Middle of the night? I got a reply within minutes. Mid-afternoon? Same deal. It feels like they’re updating the product daily. Every time I notice a gap, it’s already being filled.

Bottom line: Am I thrilled about spending $49 a month while living on Social Security Retirement? Not exactly. But is it worth skipping groceries the week the payment hits my account? Honestly… maybe. Yes, it’s that good.

23 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for leaving us this kind review, Bonnie! We're so glad that our tool resonated with you and you've had a pleasant experience so far. We greatly appreciate your support for our product and thank you for helping us to continue improving Piktochart for you and many others. If you ever need a hand, we're always here for you. Cheers!

Rated 5 out of 5 stars

Excellent product

Excellent product. Been very useful in my projects and extremely intuitive designs that anticipate my needs cutting a lot of ideation time.

19 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thanks for sharing your positive experience with Piktochart and we're glad to hear this! If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 5 out of 5 stars

Service is great

Service is great! I judge a business by how well they will resolve an issue when it comes up. It's one thing to sell a good product and another to provide fast, friendly, and accurate service. I was pleasantly surprised I didn't have to battle with them to correct a mistake that I made! Thank you Piktochart!

12 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the positive review and we're grateful for the kind words! We're always here for you if there's anything!

Rated 5 out of 5 stars

They went above and beyond to…

They went above and beyond to accommodate my request. The platform was super user friendly. My first kick at the can with this and they made me feel like a pro!

4 March 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad to hear about your experience. We hope you'll continue to enjoy using Piktochart and if you ever need a hand, we're always here for you!

Rated 5 out of 5 stars

Daniella has been excellent about how…

Daniella has been excellent about how she helped me to retrieve the work in my workspace.
Very pro-active and responded to all my messages on time

3 February 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this positive review, Felix! We're glad to hear about your experience with Daniella and will surely pass along this encouraging message to her. Feel free to reach out to us if you ever need any assistance!

Rated 5 out of 5 stars

User-friendly and customer service-friendly

I LOVE this site. Use it for chore charts for my kids, their school projects, and my undergrad school projects. User-friendly and makes you feel like you have design skills. Also, the customer service is top-notch, which is RARE. They are prompt, efficient, and kind. Great company.

6 January 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this positive review, Haley! We loved hearing how you're using Piktochart and we're glad to continue supporting your journey with us. Feel free to reach us if you ever need any assistance!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look