Piktochart Reviews 

228
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt assistance, friendly attitude, and absolute dedication to resolving technical problems quickly. Users also find the editing platform extremely intuitive, stating that it makes designing professional infographics and presentations exceptionally easy. Consumers note that the helpful guidance from representatives consistently saves valuable time when working under tight deadlines. However, some reviewers were not happy with certain website limitations, noting specific issues such as missing alt-text options, poor screen reader compatibility, and strict project deletion policies after trial periods end.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the team for being extremely... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform as an intuitive tool for... See more

Staff

Clients share positive opinions on staff, frequently highlighting the support team's exceptional... See more

Response time

Users describe positive interactions with response time, frequently highlighting that the support team... See more

Website

Reviewers highlight ambiguous aspects of website, with many customers praising the clean, user-friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

Customer service is great. They are helpful and understanding. The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communic... See more

Rated 4 out of 5 stars

Customer service was very responsive and communicated in a timely manner. They were able to solve my problem in a way that actually ended up saving me a little money.

Company replied

Rated 5 out of 5 stars

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(228)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

"A complete design experience right in…

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social media posts, or designing logos, everything is accessible without the need to download any software. Fast performance, high-quality exports, and a wide range of ready-made templates make it a must-have tool for anyone in the graphic design space."

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick & Professional Graphics

Piktochart is a super intuitive platform that allowed me - without any graphic design experience - to make really professional infographics and flyers very quickly. The templates are really helpful and updated regularly. I often made my students use Piktochart to update my research team on progress updates. I prefer this platform over others like it (I've tried them all!) for the ease of use and professional. Just enough bells & whistles, but not so many that it's overwhelming.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great and getting better

I have used this Piktochart for over 6 years and found it an incredibly easy to use programme that gets better with time.

24 June 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Grateful for your continuous support, Rikki – it means a lot!

Rated 5 out of 5 stars

Excellent Experience with Piktochart!

I've been thoroughly impressed with Piktochart AI for designing my reports. The AI's ability to seamlessly transform my Word documents into visually engaging reports, with minimal editing required, has been a significant time-saver. The variety of templates available is fantastic, offering diverse options to suit different needs. I particularly appreciate the extensive collection of font styles, which adds a professional and polished look to my documents. Beyond the powerful AI features, the customer support has been exceptional. Carmen Phang provided excellent and timely assistance, making the entire experience smooth and highly satisfactory. Piktochart AI has truly elevated my report design process!

26 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thanks for your feedback! You made our day :)

Rated 5 out of 5 stars

Using Apple OS Device to Create a Subscription Plan

I created a login profile with Piktochart but had difficulty trying to sign up for a Business Plan using my iPad M4 13". Unfortunately, the A.I. Bot could not understand what I was saying so I decided to write to a human instead.
The person who replied (Daniela Ost) had worked out that I was using my iPad and suggested using a computer instead as there are compatibility issues with Apple OS devices.
I followed Daniela's advice and using my HP Laptop was able to sign up for an annual subscription to the Business Plan.
Daniela's response was clear, simply and effective - thank you Daniela.
As a suggestion - you may want to put my issue with using an OS device to sign up for a Business Plan as a FAQ on your website help page so your A.I. Bot can learn.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

This platform has been a game-changer…

This platform has been a game-changer for creating high-impact business proposals and presentations. It offers a wide variety of customizable options and makes it easy to incorporate brand guidelines seamlessly. The user interface is intuitive, and the design capabilities are impressive. On top of that, the customer service is outstanding. They are quick to respond, helpful, and genuinely kind. Highly recommend to any team looking to elevate their client-facing materials!

9 June 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind words! We're so glad you find our tool valuable for your business needs!

Rated 1 out of 5 stars

Very useless

Very useless, I don't need a website to create a visual for me, that is for first grade level. Don't pay for it.

26 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Hi Mustafa, our Support Team has reached out to you to understand a bit better. We're here to help and support you every step of the way!

Rated 5 out of 5 stars

Content Creation is science and Art here

The steps involved in the creation of content and the chain of thoughts are explicitly mentions. Above all in between you can intervene to add your questions which are addressed. The time to get the answer is also provided. Extraordinary. Graphs are really good.

21 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad to hear about your positive experience with Piktochart! Feel free to reach us if you ever need any assistance. Cheers!

Rated 5 out of 5 stars

Great Service and fast support.

Great Service and fast support.

21 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the 5-star review and we're glad to hear about your positive experience. Feel free to reach us if you ever need any further assistance!

Rated 5 out of 5 stars

Carmen and the Piktochart Team are so…

Carmen and the Piktochart Team are so nice. I randomly use Piktochart to design for my events and businesses, quite helpful. I also like the design style offered by Piktochart.

21 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for this kind review and we're glad to hear about your experience with Piktochart! If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 5 out of 5 stars

Very Good Outcome

It is very user friendly and easy to navigate. I found the experience very rewarding and beneficial.

12 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad to hear that you found our tool helpful! Feel free to reach us if you ever need any support. Cheers!

Rated 5 out of 5 stars

Fast reply

Fast reply from Piktochart

8 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review, John! Feel free to reach us if you ever need a hand. Cheers!

Rated 5 out of 5 stars

Excellent

I've had Piktochart since 2021, and since then, I've done hundreds of homework assignments — all of them excellent.

5 May 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for your kind support over the years and we're glad to hear that you've found Piktochart helpful!

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