Pillow Talk Reviews 166

Reply from Pillow Talk

Sep 16, 2025

Hi Ann- Marie,

Thank you for taking the time to share your feedback — and for being a loyal Pillow Talk customer. We’re really sorry to hear that your recent purchase didn’t meet your expectations, especially after having had positive experiences with us in the past.

We understand how disappointing it can be when the quality of a product isn’t what you expected. The issue with the smell and the feel of the sheets is certainly not in line with our standards, and we’d love the opportunity to look into this further for you.

Please don’t hesitate to get in touch with our Customer Care team at customercare@pillowtalk.com.au
so we can assist you directly and make this right.

We appreciate your continued support and hope to restore your confidence in our products.

Reply from Pillow Talk

Aug 18, 2025

Hi Hannah,

We’re so sorry for the disappointment this delay has caused. Our standard dispatch timeframe is 1–3 business days, and we sincerely apologise that this was not met on this occasion. We completely understand how important it is to receive your order on time, and it’s not the experience we want our customers to have. If you could please share your order details with us at customercare@pillowtalk.com.au, our friendly Customer Care team will gladly look into it right away and provide you with an update.

Reply from Pillow Talk

Jul 11, 2025

Hi Kelly,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience.

What you’ve described falls well short of the service we strive to provide. Every customer should feel acknowledged and supported from the moment they walk through our doors, and it’s clear that didn’t happen for you. Please accept our sincere apologies for the lack of greeting, assistance, and overall attention you received.

We've passed your feedback directly to the Warrawong store leadership team, who are addressing this with the team to ensure it doesn’t happen again. We take this seriously and are committed to improving — your experience has highlighted an important training opportunity.

Thank you again for bringing this to our attention.

Reply from Pillow Talk

Jun 13, 2025

Hi Vanessa,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the inconvenience you've experienced with the delivery service in your area.

At Pillow Talk, we rely on third-party couriers like Aramex to deliver orders across Australia, and we understand how frustrating it must be when deliveries aren't completed to your doorstep. Your feedback about the Brisbane region and the depot near the airport is extremely valuable — it's not acceptable that you're having to take on additional time and costs to retrieve your parcel.

Please know we’re actively working with our delivery partners to improve service quality, especially in areas where we’re hearing about consistent challenges. In the meantime, if you encounter any delivery issues, we encourage you to reach out to our Customer Care team directly. We'd be more than happy to assist in finding a resolution that works better for you.

Your experience matters to us, and we’re committed to making it right.

Thanks!

Reply from Pillow Talk

Updated Jun 22, 2025

Hi Vicki,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.

We completely understand your frustration—experiencing a delay of nearly two weeks is understandably disappointing. While our commitment is to dispatch all orders within 1–3 business days, actual delivery timeframes depend on the performance of individual carriers and are unfortunately outside of our control. We sincerely apologise for the inconvenience this has caused and appreciate your patience.

If you haven’t already, please reach out to our Customer Care team at customercare@pillowtalk.com.au with your order number, so we can look into this immediately and ensure it’s resolved for you. We’d also like the opportunity to make this right if there’s anything further we can do to help.

We value your feedback—it highlights where we need to improve, and we’re actively working on reducing shipping delays and improving our communication so our customers have a much better experience.

Thank you again for your honest review.

Reply from Pillow Talk

Jun 8, 2025

Hi Ann,

Thank you for sharing your feedback. We're sorry to hear that your recent experience with fitted sheet did not meet your expectations.

We understand how frustrating it can be when a product doesn’t work out, especially when it's a considered purchase. We'd love to understand further what went wrong, and how we can possibly assist to make this right.

If you could please send your purchase details through to our Customer Care team via customercare@pillowtalk.com.au - our dedicated team would love to assist further.

Thanks!

Reply from Pillow Talk

May 27, 2025

Hi Maureen,

Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit did not reflect the high standard of service we strive to offer every customer, especially during such an exciting time as setting up a new home.

We’re particularly concerned to hear about the interaction you had with our team member, as this is not the level of assistance we expect from our staff. We will be addressing this internally to ensure it is followed up appropriately and constructively.

Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. We hope to welcome you back in the future with a much-improved experience.

Reply from Pillow Talk

May 27, 2025

Hi there,

Thank you for taking the time to share your experience, and we’re truly sorry for the delay and lack of communication regarding your online order.

We understand how frustrating it is to be left waiting without clear updates— due to a recent increase in sales volume, we temporarily experienced some minor delays in dispatching orders. While we always aim to meet our standard 1–3 day processing timeframe, the unexpected demand caused a short-term backlog.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to get orders out as quickly as possible.

We'd love to discuss this matter further, if you could please reach out to us directly at customercare@pillowtalk.com.au.