The pillow is great and just as described, but the order took a bit too long to arrive. The DPD delivery guy also lied about us not being home the first day it was meant to be delivered, and it was fi... See more
Company replied
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Review summary
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Bought 2 dunlopillows. Easy to do - but description could better since there are 2 types of this pillow and I had to investigate more to ensure I was ordering the correct type
Company replied
Easy to order, just a lot of scrolling & a bit of back and forth between pages needed to ensure I'd selected the correct pillow.
Company replied
Very easy site to use as I used the search engine to find what I wanted, hopefully the anti snore pillows work but this will be a product review at a later date....UPDATE still waiting on my pillows o... See more
Company replied
Company details
Written by the company
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contact info
United Kingdom
- 0333 335 6455
- heretohelp@pillowworld.com
- pillowworld.com
4.3
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent website
Easy to us website with everything I needed to make my purchase.
21 December 2025
Unprompted review
Reply from Pillow World
Thank you for your kind feedback, Donna.
We’re glad the website had everything you needed to make your purchase with ease.
Happy sleeping 💤
Reply from Pillow World
Thank you for your review, Angie.
We’re delighted to hear you found the site really easy to use.
Happy sleeping 💤
Easy to navigate website.
Easy to navigate website.
Video on the pillow we chose were helpful in our decision to purchase
20 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Darren.
We’re pleased the website was easy to navigate and that the pillow videos helped you make your decision.
Happy sleeping 💤
Simple descriptive site to use
Simple descriptive site to use
Bear in mind I have not received pillows yet
So all to play for
20 December 2025
Unprompted review
Reply from Pillow World
Thank you for your feedback, Mary.
We’re glad you found the site clear and easy to use, and we hope you love your pillows once they arrive.
Happy sleeping 💤
Quick and easy experience
Easy to navigate the website and a simple checkout.
18 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Kate.
We’re glad the website and checkout process felt quick and simple.
Happy sleeping 💤
Very easy to buy a voucher for a great…
Very easy to buy a voucher for a great Christmas pressie!
17 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Jo.
We’re glad you found it easy to purchase a gift voucher - such a lovely Christmas gift idea.
Happy sleeping 💤
Easy to use and informative website.
17 December 2025
Unprompted review
Reply from Pillow World
Thank you for your feedback, Julie.
We’re delighted you found the website easy to use and informative.
Happy sleeping 💤
Reply from Pillow World
Thank you for your review, Paul.
We’re pleased you found everything easy and at a good price.
Happy sleeping 💤
Not heard to order hope it helps my neck
Not heard to order hope it helps my neck
16 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Anita! We hope your new pillow gives your neck the support it needs and helps you sleep comfortably.
Happy sleeping 💤
The buying process was seamless and…
The buying process was seamless and very easy to use.
16 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Kevin! We’re delighted to hear that the buying process was seamless and easy for you.
Happy sleeping 💤
Customer services person was excellent…
Customer services person was excellent and very helpful.
16 December 2025
Unprompted review
Reply from Pillow World
Thank you for your feedback, Laurence! We’re glad to hear our customer service was helpful and made your experience a positive one.
Happy sleeping 💤
New pillow
Easy to navigate site and I found the item I was looking for quickly and at a good price.
15 December 2025
Unprompted review
Reply from Pillow World
Thank you for your feedback, Geraldine! We’re glad you found what you were looking for quickly and enjoyed the experience.
Happy sleeping 💤
Easy to see and navigate
Easy to see and navigate. Free delivery and details filled out easily.
16 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review! We’re delighted to hear you found our website easy to navigate and that the free delivery and checkout process were simple.
Happy sleeping 💤
Bought 2 dunlopillows
Bought 2 dunlopillows. Easy to do - but description could better since there are 2 types of this pillow and I had to investigate more to ensure I was ordering the correct type
15 December 2025
Unprompted review
Reply from Pillow World
Thank you for your feedback! We’re glad to hear ordering was easy, and we appreciate your note about the product descriptions. We’ll look into making them clearer so it’s simpler to choose the right pillow.
Happy sleeping 💤
Reply from Pillow World
Thank you for your review. We’re so pleased you found everything helpful and clear.
Happy sleeping 💤
Quick delivery in a good manner
Good experience with the order. The website is just easy to place order and the quick delivery with good care. I am absolutely delighted with the company.
12 December 2025
Unprompted review
Reply from Pillow World
Thank you for your kind review, Alan. We’re delighted to hear you had a great experience, from ordering through to quick and careful delivery.
Happy sleeping 💤
I'm glad you pointed out that the pillows I ordered were suitable for side sleepers, as I nearly ordered the other Dunlopillo that was for back and front sleepers.
Excellent choices and easy to navigate
12 December 2025
Unprompted review
Reply from Pillow World
Thank you for your review, Brenda. We’re really glad the guidance helped you choose the right pillow for side sleeping and avoid the wrong option.
Happy sleeping 💤
Really easy to browse and excellent…
Really easy to browse and excellent choices
11 December 2025
Unprompted review
Reply from Pillow World
Thank you for your lovely review, Mahen. We’re so pleased you found the website easy to browse and enjoyed the choice available.
Happy sleeping 💤
All round Great experience
Easy to navigate website, straightforward ordering process, emails sent to advise of order & when out for delivery. Quick turnaround from ordering to delivery and the pillows themselves are excellent quality, exactly as advertised and super value for money.😊😊😊
11 December 2025
Unprompted review
Reply from Pillow World
Thank you so much for this feedback, we are so glad to hear you are happy with the purchase process and your pillows. Happy Sleeping 💤
Ordered a couple of times
Ordered a couple of times I found the site has a great selection and all prices to suit all purses.
1 December 2025
Unprompted review
Reply from Pillow World
Thrilled to hear you've returned, and we look forward to providing even more comfort in the future. Happy Sleeping 💤
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