Pimentae Reviews 235

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the amazing service and high-quality products. Customers consistently highlight the delicious taste and perfect strength of the cocktails, noting they are not too sweet and offer a lovely rounded flavor with a kick. Many also appreciate the efficiency and ease of serving the pre-mixed drinks, making them ideal for various occasions. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed arrivals, missing items, or products left unattended. A few other people also felt that packaging was poor, leading to crumpled gift bags or damaged goods upon arrival. Additionally, a small number of reviewers found the taste of the product to be unsatisfactory, describing it as too citrusy or lacking flavor.

What people talk about most

Product

Consumers find the product to be positive, often praising its great taste, lovely flavor, and perfect... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick delivery and... See more

Quality

Customers had positive experiences with quality, praising the great taste, lovely flavor, and perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.

Company replied

Rated 5 out of 5 stars

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... See more

Company replied

Rated 5 out of 5 stars

We supplied Pimentae’s bag-in-box Spicy and Cucumber margarita cocktails to our guests at cocktail hour on our wedding day. As the pre-mixed cocktails only need to be shaken over ice and garnished, Pi... See more

Company replied

Rated 5 out of 5 stars

The Pimentae spicy margarita is delicious! The bottle is beautiful too which makes for an overall great experience, pleasing on the taste buds and pleasing on the eyes! Love it! A new favourite to be... See more

Company replied


Company details

  1. #76 of 84 best companies in Alcohol Store
  2. #33 of 38 best companies in Alcohol Manufacturer
  3. #3 of 3 best companies in Cocktail Bar

Written by the company

Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Minor hiccup but 5* resolution and 5* taste

Experience:
Having a penchant for drinking tequila and tequila based cocktails I was excited to try the new kid on the block. I rushed out to Waitrose to grab a few cans to sample.

Unfortunately as I got home about to try on of their Tommy’s Margaritas it felt very light in comparison to the Spicy and Cucumber Margaritas. I decided to weigh the cans to confirm my suspicion and they were in fact underweight some cans weighing as less as 89g as opposed to the 125g stated on the can (grams are equal to ml). I put this down to a potential calibration issue at the factory.

I emailed the Pimentae team to draw their attention to this issue and it was refreshing to receive amazing customer service. Apologising for the inconvenience and asking for details so they could investigate. Wynter went above and beyond in resolving my issue so thank you.

Taste:
Having tried the majority (all) of the pre-mixed tequila cocktails available in the UK, I can honestly say that Pimentae is my favourite to date. Balanced flavour, great taste and great artwork (doesn’t improve the drinking experience but it’s a nice touch).

Tommys Marg - Pimentae are striving to deliver bar quality cocktails and they definitely delivered. Balanced flavour not to sweet or sour, some premixed Marg cocktails can go one way or the other. Nothing I would change (maybe a bigger can as it went down far too quick). A perfect Marg. 5/5

Spicy Marg - My favourite out of their range. Spice level is not too overwhelming, it gives a nice warmth and spicy tingle as you drink. For the spice lovers this one is for you. Just as tasty as the Tommy’s Marg with the added kick. 5/5

Cucumber Marg - Not a flavour I would normally pick but had to try them all. If you’re a gin drinker and are not sure if Tequila is for you go for this one. You can taste each element, no one flavour is over powering. The cucumber adds a refreshing twist and the elderflower a nice sweetness. 4.8/5

29 March 2024
Unprompted review
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Reply from Pimentae

HI Sean, thank you so much for the amazing and detailed feedback, we really appreciate it! 😍💖

Rated 5 out of 5 stars

Delicious Tommy’s Margaritas

I saw the Tommy’s Margaritas being reviewed positively on Sunday Brunch and as this drink is a favourite of mine I searched the company on the Internet. I found them,placed an order and received a discount as I had seen them on Channel 4. Free & quick delivery is a plus too! I am happy to report that they are delicious. I’ve unsuccessfully tried to make a Tommy’s Margarita at home. I have found another premixed version which is very nice. This one is equally as good. The cans are so convenient to take with you. I will take mine when going away for a weekend, holidaying the UK or meeting my friends. Give it a try, you may find your new favourite cocktail.

3 March 2024
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Reply from Pimentae

Thank you so much for the amazing feedback Sue! We're so happy you saw us on Sunday Brunch 🥰❤️

Rated 5 out of 5 stars

Delighted

Great looking bottle. Swift delivery.

5 March 2024
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Reply from Pimentae

Thank you so much Emma 🤎

Rated 5 out of 5 stars

Beautiful packaging and great contents…

Beautiful packaging and great contents in hamper.

All meaningless though if product isn't good. It's not just that, its amazing! Love my Margaritas and very fussy - but these are delicious.

3 March 2024
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Reply from Pimentae

Thank you so much for this incredible review Craig 🥰❤️

Rated 1 out of 5 stars

Have not received my order yet

Have not received my order yet, I'm hoping it's just taking its time to get to me.........!

3 March 2024
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Reply from Pimentae

Hi Fiona, we're so sorry to hear this! Please send an email to hello@pimentaedrinks.com with your order number and we will sort this out for you asap 🤎

Rated 5 out of 5 stars

The perfect thank-you!

The perfect thank-you! I took some delicious Pimentae to a friend as a gift for having me to stay and they have since become a regular customer; I should be on commission!!

23 February 2024
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Reply from Pimentae

Barney... our favourite customer! We need to get you a loyalty card, promising it's on the list :)

Rated 5 out of 5 stars

Spicy Marg

Ordered the spicy margarita and it really was delicious. I like my drinks more sour than sweet so added some fresh lime juice and a slice of chilli and it was perfect. Will definitely buy again.

2 February 2024
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Reply from Pimentae

Thanks for ordering with us Gillian and glad you enjoyed. That's the beauty of the cocktails, you can tweak them to you liking, adding some fresh lime juice is a great idea for a bit of extra zest!

Rated 5 out of 5 stars

Tasty

Tasty, loved it! Finished in 2 days! Wished bottle was bigger!!

9 February 2024
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Reply from Pimentae

Thanks Ingrid! X

Rated 5 out of 5 stars

Great service, great drinks

Saw an ad for Pimentae on FB, but went direct to their website. I bought the spicy Margarita and it’s absolutely amazing, love it. Nice and spicy, but not overpowering. I was even sent a discount code before I’d managed to buy my first bottle, so that made it an even better experience!

3 February 2024
Pimentae logo

Reply from Pimentae

Thanks for the lovely review Gillian, glad to hear you had a great experience with Pimentae and enjoyed our Spicy Margarita

Rated 5 out of 5 stars

5 stars Best customer service I have…

5 stars Best customer service I have received from an online company.

Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement sent out the very next day which over the Christmas period is saying something.

Drinks hamper looks amazing and just as described. If I wasn't pregnant I would be diving straight into it! Will make a great gift for someone.

15 December 2023
Unprompted review
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Reply from Pimentae

Thank you for the kind review Zoe, it's really appreciated and we are so glad you were pleased with the hamper - they do make a beautiful gift!

Rated 3 out of 5 stars

Not very spicy margs...

Spicy margs not very spicy and too sweet but a lovely quick order, won't be ordering again as product not to my taste but if you like a hint of spice and very sweet it's for you.

26 November 2023
Pimentae logo

Reply from Pimentae

Thanks for the order and review Sophia, we take all feedback on board and always try to ensure the quality and taste of all our cocktails are the best that they can be

Rated 5 out of 5 stars

Great drinks

Great drinks. Ordered two
More bottles straight away

24 November 2023
Pimentae logo

Reply from Pimentae

Thank you so much Yasmin, we are so happy you enjoyed them and thank you for ordering again, it means the world!

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