Pimentae Reviews 235

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the amazing service and high-quality products. Customers consistently highlight the delicious taste and perfect strength of the cocktails, noting they are not too sweet and offer a lovely rounded flavor with a kick. Many also appreciate the efficiency and ease of serving the pre-mixed drinks, making them ideal for various occasions. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed arrivals, missing items, or products left unattended. A few other people also felt that packaging was poor, leading to crumpled gift bags or damaged goods upon arrival. Additionally, a small number of reviewers found the taste of the product to be unsatisfactory, describing it as too citrusy or lacking flavor.

What people talk about most

Product

Consumers find the product to be positive, often praising its great taste, lovely flavor, and perfect... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick delivery and... See more

Quality

Customers had positive experiences with quality, praising the great taste, lovely flavor, and perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.

Company replied

Rated 5 out of 5 stars

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... See more

Company replied

Rated 5 out of 5 stars

We supplied Pimentae’s bag-in-box Spicy and Cucumber margarita cocktails to our guests at cocktail hour on our wedding day. As the pre-mixed cocktails only need to be shaken over ice and garnished, Pi... See more

Company replied

Rated 5 out of 5 stars

The Pimentae spicy margarita is delicious! The bottle is beautiful too which makes for an overall great experience, pleasing on the taste buds and pleasing on the eyes! Love it! A new favourite to be... See more

Company replied


Company details

  1. #76 of 84 best companies in Alcohol Store
  2. #33 of 38 best companies in Alcohol Manufacturer
  3. #3 of 3 best companies in Cocktail Bar

Written by the company

Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Poor presentation

The box arrived damaged and very dusty. Had to wash my hands and clean the box with a tissue. Also did not come with the personalised card I was offered. Disappointing as is a present for a friend. Took photo of the damaged box and dirty tissue and sent it to the company. Have been offered a bottle of Tequila but I paid £55 and I can’t give it as a present.

26 August 2024
Pimentae logo

Reply from Pimentae

Hi Linda,

We're really sorry to hear about the condition of your box and the missing personalised card.

This is certainly not the experience we want for our customers, especially when it's a special gift for a friend.

Please know that we are investigating this issue with our warehouse to ensure it doesn’t happen again. We appreciate your understanding and patience as we work to resolve this.

Thank you for bringing this to our attention, and once again, We're truly sorry for the inconvenience caused.

Rated 5 out of 5 stars

Delicious

Delicious - just like someone had just mixed a cocktail for us (and even better than some I've been served in bars)!

7 August 2024
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Reply from Pimentae

Thank you so much for such a lovely review! We are so glad you enjoyed the cocktails.

Rated 3 out of 5 stars

Really nice bottle and delivery,

Really nice bottle and delivery,
Can taste the limes a lot and not so much the alcohol.
Still like the drink though !

29 June 2024
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Reply from Pimentae

Thank you for the review Mollie and we are glad you enjoyed! We have crafted the cocktail to try and find the perfect balance so that the alcohol is still strong (14.5%) but not overpowering but your feedback is super valuable for us :)

Rated 5 out of 5 stars

Amazing and speedy delivery

Amazing and speedy delivery. I have not tried yet, but reading the other reviews I am sure that it will not disappoint. Packaged really well, and the leaflet is really helpful on how to make the most of your tequila experience. 5*

29 June 2024
Unprompted review
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Reply from Pimentae

Thank you so much for your kind words Suzy! We hope you'll love your margaritas 💖

Rated 5 out of 5 stars

CanOdeliciousness 😋

Beautiful packaging, both the box and cans of margarita. The margaritas are fantastic, perfect balance of sharp and sweet, also the perfect size to enjoy without a risk of them getting warm!!
I’ll be back for more 🙌🏻

6 May 2024
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Reply from Pimentae

Thank you so much Franni! It means the world to hear you love them so much 💖 Can't wait to have you back for more 😍

Rated 1 out of 5 stars
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Reply from Pimentae

Hey Andrew, we're so sorry to hear this! We can see that your parcel will now be left in your selected safe place by DPD due to an unexpected issue in your delivery area. If you still haven't received it, please send us a message at hello@pimentaedrinks.com.

Rated 5 out of 5 stars

Love these!

Such a great product - delicious and not as alcoholic as when I try to make my own margaritas!

1 May 2024
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Reply from Pimentae

Thank you Lysaa! We're so happy to hear you're loving them 😍🙌

Rated 5 out of 5 stars

The search is over!

FINALLY, a canned margarita that doesn't end up down the sink!! I tried to spicy margarita which was so easy to drink and just the right level of spice. The fact they even offer a spicy margarita I think is great, not just the standard classic. I have been searching for years for a quick margarita fix in a can and finally the wait is over. THANK YOU for arriving in style, your designs are classy and the taste to match, I will certainly be back for more!

18 April 2024
Unprompted review
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Reply from Pimentae

Wow Lisa! Your review just made our day! 😍 We're beyond ecstatic that you've finally found your perfect margarita match with our spicy version. Your words truly warm our hearts. Offering a spicy margarita was a labor of love, and hearing that you found it just right means the world to us. We're all about adding a little spice and flair to life, and we're thrilled you appreciate our efforts in both taste and design. Your support means everything, so a massive THANK YOU for your kind words ❤️

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