Pimsleur Language Programs Reviews 

242
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Customers truly love how quickly the audio lessons get them speaking practical phrases, building real confidence and natural conversation skills right from the very beginning. Many people find these short daily sessions incredibly engaging, flexible, and wonderfully easy to fit into a very busy personal daily routine. However, some reviewers were not happy with customer service and unexpected membership charges experienced shortly after trying to cancel their ongoing subscriptions. Some people also noted that contacting support representatives for prompt refunds or account assistance was quite frustrating, unhelpful, and overall disappointing.

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Reviews shaping this summary

Rated 5 out of 5 stars

Pimsler is the best language learning app I have used. I studied French, German and Spanish and I made better and quicker progress than with Duolingo or Babble. The only thing it lacks is reading (oth... See more

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Rated 5 out of 5 stars

The Pimsleur App does a good job getting you to start saying practical things quickly. Lessons and speech practice modes are both very good. I've been learning Japanese and having a good experience.... See more

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Rated 5 out of 5 stars

I’ve tried learning languages in many different ways. But Pimsleur has been the best way by far. The moment I came out of the first lesson being able to say a bunch of sentences fluently, Pimsleur sta... See more

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Rated 5 out of 5 stars

I have been learning with Pimsleur in my free time for several years now and I just love that I can do the audio learning while driving or walking the dogs or while I'm at the gym. It's super easy to... See more

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Company details

  1. Educational institution
  2. also in
  3. English language school
  4. Foreign languages program school
  5. Language course provider
  6. Language school

Written by the company

Pimsleur has been helping people learn languages for more than 60 years through a unique speaking-first approach designed to develop real-world speaking and listening skills. Created by Dr. Paul Pimsleur, a pioneer in language acquisition research and a founding member of ACTFL (the American Council on the Teaching of Foreign Languages), the Pimsleur Method™ was the first language-learning system to systematically combine language instruction with memory science. Dr. Pimsleur developed his own spaced repetition algorithm, known as Graduated Interval Recall, which remains a core part of the learning experience today. Unlike many language-learning programs that focus primarily on reading, vocabulary recognition, or translation exercises, Pimsleur was designed to help learners speak in a new language. The method helps learners process new sounds, speech patterns, rhythm, and cadence through active listening and speaking practice, building the confidence to engage in real-world conversations. Today, Pimsleur offers courses in 50+ languages through an award-winning mobile app and web-based platform. In addition to the proven speaking lessons, learners can access interactive speaking, reading, vocabulary, pronunciation, and review activities. Learning can take place at home or on the go, with support for Apple CarPlay and Android Auto. Millions of learners around the world have used Pimsleur to prepare for travel, advance their careers, connect with family and friends, and experience new cultures through language. Whether you're learning your first foreign language or your fifth, Pimsleur is designed to help you start speaking from day one.


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4.3

Excellent

TrustScore 4.5 out of 5

242 reviews

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4.3

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(242)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Favorite part of my day

I enjoyed doing Pimsleur so much that I am on my second round of Pimsleur Spanish. I am way much closer to having conversational Spanish than I was before Pimsleur. I would highly recommend.

23 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Justin,

We love hearing that Pimsleur has become a favorite part of your day.

It’s wonderful to know that you’re enjoying the experience so much that you’re on your second round of Pimsleur Spanish. Repeating lessons or returning to a course is normal and can be a valuable way to strengthen recall, deepen confidence, and make spoken responses feel more natural over time.

We’re especially glad to hear that Pimsleur has brought you much closer to having conversational Spanish. Choosing the right method for your goal is key. Many learners want to speak a new language but spend most of their time with tools designed primarily for reading, writing, or vocabulary recognition, which can lead to frustration when it comes time for real conversations. The Pimsleur Method™ is audio-first and designed specifically to build practical speaking and listening skills through Active Participation and consistent practice.

Thank you for recommending Pimsleur. We wish you continued success as you keep building your Spanish conversation skills!

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Great easy to use app

Great easy to use app. Rewards and Challenges keep me motivated. Would like a supplement writing option and opportunities to practice speaking with others in real conversations.

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Mary,

Thank you for taking the time to share your feedback.

We’re glad to hear that you’re finding the Pimsleur app easy to use and that the Rewards and Challenges are helping keep you motivated. Staying engaged is such an important part of language learning, and those features are designed to encourage consistent practice and steady progress.

We also appreciate your suggestions about writing practice and opportunities for more real conversation. Pimsleur is audio-first and focused on helping learners build practical speaking and listening skills, but the app also includes reading, vocabulary review, pronunciation practice, Voice Coach feedback, and, for select languages, Conversation Coach. Conversation Coach was created specifically to give learners more opportunities to practice speaking in open-ended, realistic conversations and strengthen their ability to respond naturally.

Thank you for learning with Pimsleur and for helping us understand what features would make the experience even more useful. We wish you continued success on your language-learning journey!

Best,
The Pimsleur Team

Rated 5 out of 5 stars

I have a Premium Pimsleur subscription…

I have a Premium Pimsleur subscription because it has many different languages that I am interested in learning to speak, and I can share it with my family members who are also learning languages.

I especially like that the prompts are voiced by native speakers and NOT AI! I have seen other language apps ruined by flocking to fake AI generated content. When I listen to Pimsleur, I know I am hearing my target language being spoken as it’s meant to be. If I can improve my pronunciation to match what I hear on my Pimsleur lesson, then I know native speakers will be able to understand me, and I them.

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Melissa,

Thank you for such a thoughtful review.

We’re delighted to hear that your Pimsleur subscription gives you access to the languages you and your family are excited to learn. Pimsleur is designed to support household learning, with separate learner profiles so family members can study at their own pace and keep their progress separate.

We’re especially glad you mentioned the importance of hearing real native speakers. Pimsleur’s core lessons are voiced by native speakers because developing accurate pronunciation, listening comprehension, rhythm, and cadence depends on hearing the target language spoken naturally. While we use technology thoughtfully to support practice and feedback, the foundation of the Pimsleur Method™ remains authentic, human-recorded audio designed to help learners speak and understand in real-world conversations.

Thank you for learning with Pimsleur and for sharing it with your family. We wish you all continued success with every language you take on next!

Best,
The Pimsleur Team

Rated 5 out of 5 stars

The best resource to start speaking a new language

Pimsleur is excellent to develop the muscle memory needed to start speaking a new language. Even with just a few lessons, you get the confidence to start speaking in the language you’re learning. Pimsleur also give you a great intuitive feel of the grammar without any memorization of grammar rules.

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Sid,

So awesome! Your observation about speaking confidence and intuitive grammar acquisition gets right to the heart of what the Pimsleur Method™ was designed to achieve. One of the core goals of the Pimsleur Method™ is to help learners develop the speaking and listening habits needed for real-world communication. Through active participation and spoken response, learners build the kind of automatic recall and "muscle memory" that makes conversation feel more natural over time.

We're also glad you mentioned grammar. Rather than requiring learners to memorize grammar rules first, the Pimsleur Method™ uses Organic Learning to help learners internalize sentence patterns and grammatical structures through repeated exposure and use. Combined with Dr. Paul Pimsleur's Graduated Interval Recall memory system, this helps learners retain language and apply it confidently in real conversations.

Thank you for sharing your experience and for being part of the Pimsleur community.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Please try this app out!!

This app is so amazing!!! Learned so much in a couple of months. The app is helping me reconnect with my family and friends and another country the language now I know what they are saying and Ik how I can speak to them! Thank you so much!!

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Iola,

Thank you! We're especially touched to hear that learning a new language has helped you reconnect with family and friends. For us, that's what language learning is ultimately about: creating meaningful human connections and opening doors to conversations that might otherwise be out of reach.

One of the goals of the Pimsleur Method™ is to help learners develop real-world speaking and listening skills through active participation and conversation. By focusing on communication rather than memorization alone, learners can build the confidence to understand others and express themselves naturally in a new language.

It's wonderful to hear that you're already experiencing those benefits after just a few months. Thank you for sharing your experience and for being part of the Pimsleur community.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Wonderful training method for a new…

Wonderful training method for a new language..

1 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Ilker,

Thank you for your kind words.

What makes language learning challenging is that speaking, listening, reading, and memorization are all different skills. The Pimsleur Method™ was designed specifically to help learners develop spoken communication through active listening and spoken response, rather than relying primarily on translation or vocabulary memorization.

By combining language acquisition research with Dr. Paul Pimsleur's Graduated Interval Recall memory system, learners build long-term retention, conversational confidence, and the ability to communicate in real-world situations.

Thank you for choosing Pimsleur, and we wish you success with your new language.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Learn to converse, not play games!

After using Duolingo for months, I realized I could not form a sentence in Japanese. So frustrating. A friend recommended Pimsleur.

I have been using the app for 3 years and enjoy the discipline it takes to do lessons. It forces you to speak! Now I love the speaking part! I finished through Part 4 and decided to review everything before hitting the last part. Pimsleur is totally customizable. There are so many ways to practice the skills outside the actual lessons. Flash cards, speed round vocabulary reviews, reading. quizzes, pronunciation challenges! I have a far greater comfort speaking spontaneously since I embarked on my Pimsleur journey.

Now I am brushing up on my Spanish too! I recommend buying the Lifetime pass. What a deal! Access to all their language courses without limit!! I love Pimsleur!!

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi CGay,

Thank you for such a thoughtful review.

We're especially pleased to hear that Pimsleur helped you move from recognizing words and phrases to feeling comfortable speaking spontaneously in Japanese. That's exactly the kind of progress the Pimsleur Method™ was designed to support, and it's wonderful to hear that you're now applying the same approach to Spanish.

We're also delighted that you've taken advantage of the many learning activities available in the app, including flash cards, Speed Round vocabulary reviews, reading, quizzes, and pronunciation practice. These features are designed to complement the audio lessons and reinforce speaking, listening, reading, and recall skills.

Your observation that Pimsleur "forces you to speak" gets to the heart of the method. Dr. Paul Pimsleur believed that learning to speak a language requires active participation and spoken practice. Through principles such as Graduated Interval Recall, Active Participation, Core Vocabulary, and Organic Learning, the method combines language acquisition research with memory science to help learners retain what they learn and use it confidently in real-world conversations.

Thank you for your loyalty, for recommending the Lifetime membership, and for sharing your experience with others. We're excited to be part of your language-learning journey.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Effective and easy to understand

This is a very well designed app that helps you improve at a faster rate your conversational and listening skills. Truly recommend it.

1 January 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Karina,

Thank you for taking the time to share your experience.

We're especially pleased to hear that you've seen improvement in your conversational and listening skills. The Pimsleur Method™ was specifically designed to develop spoken communication through an audio-first approach, helping learners build the ability to understand and respond in real-world conversations rather than simply recognize words on a screen.

By combining active recall with Dr. Paul Pimsleur's Graduated Interval Recall memory system, learners strengthen long-term retention and build confidence using the language naturally.

Thank you for your recommendation and for being part of the Pimsleur community.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Such an easy way to learn

I have used Pimsleur for French brushing up (five levels), learning Greek (on level two) and a little Japanese for a holiday. The system makes it very easy to interact with native speakers because of the focus on day to day language and learning how to communicate with sentences and phrases - not just individual words. It is super easy to do daily and the new language just seems to arrive in the brain.

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi N-J,

Thank you for your wonderful review!

We're delighted to hear that Pimsleur has been part of your journey with French, Greek, and Japanese. One of the core principles of the Pimsleur Method™ is helping learners communicate using complete thoughts, phrases, and conversations rather than simply memorizing isolated vocabulary words.

We're especially pleased that you've found it easier to interact with native speakers. Our audio-first approach is designed to develop real-world speaking and listening skills, helping learners process new sounds, speech patterns, rhythm, and cadence so communication becomes more natural over time.

We also love your observation that the language "just seems to arrive in the brain." That experience is closely tied to the memory science behind the Pimsleur Method™. Dr. Paul Pimsleur was the first language educator to systematically combine language learning with memory science, developing his Graduated Interval Recall system to help learners retain and recall language at the moment they need it. Rather than relying on rote memorization, the method is designed to strengthen long-term memory through carefully timed review and active recall.

Thank you for being part of the Pimsleur community, and we wish you continued success in all your language-learning adventures.

Best,
The Pimsleur Team

Rated 3 out of 5 stars

The hands-free guided conversations are…

The hands-free guided conversations are Pimsleur’s great advantage over Duolingo.

24 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Duncan,

Thank you for your feedback.

We're glad you appreciate Pimsleur's hands-free guided conversations. Helping learners develop real-world speaking and listening skills through an audio-first approach is one of the core principles of the Pimsleur Method™. Unlike methods that focus primarily on reading or vocabulary recognition, our lessons are designed to help learners actively participate in conversations and build confidence speaking a new language.

We'd also be interested in learning what we could do better to earn a higher rating. Feedback like yours helps us continue improving both our courses and learning experience.

Thank you for taking the time to share your perspective.

Best,
The Pimsleur Team

Rated 1 out of 5 stars

Make sure to cancel your subscription!

Make sure to cancel your subscription!

After using Pimsleur for around a year I found the learning method great. I would recommend it for learning the basics for travel. To learn a language properly, I would recommend using it alongside tutoring, graded readers, You Tube and other methods.

The biggest complaint comes with the price, customer service and complete disregard of customers.

My subscription renewed automatically and £154 was taken out of my account, unfortunately, my financial situation has changed, and I am no longer in a position to afford another years subscription. This payment has caused me much stress and financial difficulty.

Upon realising my subscription had renewed and the money taken out of my account, i cancelled my subscription, stopped using the app and requested a refund.

I received an email back, saying "Thank you for contacting Pimsleur and we are happy to help with your request." They told me to apply for a refund through Google Play and even gave a helpful guide on how to apply for one.

I applied and was told that Google Play could process the refund request but the developer is the one who has to approve the refund, and that Pimsleur did not approve of my request.

The email from Google said that Pimsleur rejected the refund request and to dispute it contact them. I did this and was told to contact Google Play again.

4 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi,

Thank you for sharing your feedback. We're glad to hear that you found value in the Pimsleur Method™ and that it helped you build a foundation in your language studies.

We're sorry to hear about your financial situation and understand how stressful an unexpected renewal can be. We also understand your frustration with the refund process. Because your subscription was purchased through Google Play rather than directly through Pimsleur, the transaction and refund request were handled through Google's billing platform. We regret that the process left you feeling caught between organizations and that the outcome did not meet your expectations.

We'd also like to clarify that annual subscriptions automatically renew unless canceled, and customers receive a renewal reminder approximately 30 days before the renewal date. At signup, customers are also required to acknowledge the subscription terms, including the automatic renewal provisions.

We would appreciate the opportunity to review your situation more closely. Please contact us through pimsleur.com/contact-us and reference this review. We will be happy to escalate your case for additional review.

Thank you for taking the time to share your experience.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

This app was a game changer for me

This app was a game changer for me. The fact that it was hands free meant I could do it whilst driving gardening etc. Plus the repetition meant that I could speak without having to translate lots of words in my head.
My speaking has improved significantly just wish there was a level 6

2 March 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Mandy,

Thank you for your wonderful review!

We're thrilled to hear that Pimsleur has been a game changer for you. One of the unique advantages of the Pimsleur Method™ is that language learning doesn't have to compete with the rest of your day. Whether you're driving, gardening, walking, or exercising, our audio-first approach allows learners to build language skills while staying engaged in everyday activities. With support for Apple CarPlay and Android Auto, many learners are able to turn their daily commute into productive language-learning time.

We're especially pleased that you mentioned being able to speak without translating word-for-word in your head. That's actually one of the primary goals of the Pimsleur Method™. Our audio-first approach isn't simply a preference or a convenience feature. It's based on the way the brain develops speaking and listening skills. Before learners can speak confidently, their brains must first learn to recognize and process a new language's sounds, rhythm, cadence, and speech patterns. Those are skills that cannot be developed through reading alone. You can learn vocabulary by reading, but you can't read your way to strong speaking and listening skills.

By focusing on active listening and spoken response from the very first lesson, learners gradually stop translating from their native language and begin thinking directly in the new language. Dr. Paul Pimsleur designed the method around these principles, combining language acquisition research with his Graduated Interval Recall memory system to help learners retain what they learn and use it confidently in real-world conversations.

And yes, we hear you on Level 6! Requests like yours help us prioritize future course development, and we'll be sure to share your feedback with our content team.

Thank you again for your kind words and for being part of the Pimsleur community. We wish you continued success on your language-learning journey.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

I was a language teacher for 24 years

I was a language teacher for 24 years, have taught three and speak 4 others. Pimsleur Language courses are the best I have ever encountered outside the university setting. I have taught myself Spanish with their course, and have greatly improved my Italian. This method works, and gets you speaking immediately. They also explain the literal translations of what you are saying when this differs slightly from accepted English turns of phrase, so you are always aware of exactly what you are saying. Love these, thank you!

11 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Christy,

Thank you for taking the time to share such a thoughtful review.

Hearing this from someone with 24 years of language teaching experience and proficiency in multiple languages is especially meaningful to us. One of the core principles of the Pimsleur Method™ is helping learners develop practical speaking and listening skills from the very beginning, so we're delighted to hear that it helped you teach yourself Spanish and strengthen your Italian.

We're also pleased that you highlighted our focus on literal meaning and language structure. We believe that understanding not just what to say, but what you're actually communicating, helps learners build deeper comprehension and greater confidence when speaking.

We're especially honored to receive this feedback from an experienced language educator. Dr. Paul Pimsleur was a pioneer in the field of language acquisition, a founding member of ACTFL (the American Council on the Teaching of Foreign Languages), and the first language educator to systematically apply memory science principles to language learning. He developed his own spaced repetition algorithm, which he called Graduated Interval Recall, and that methodology continues to be carefully applied throughout our courses today. It's especially rewarding to hear that these principles continue to resonate with both learners and educators.

Thank you again for your kind words and for being part of the Pimsleur community.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

So impressed with my progress!


So impressed with my progress!
Pimsleur has been a total game-changer for my Romanian. The lessons really stick, and I love how quickly I’ve started actually speaking the language out loud. My confidence is already way up, and the audio-based style feels so natural. Highly recommend it to anyone wanting to start talking from day one! 💯🔥

10 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi Sai,

Thank you for your wonderful review!

We're thrilled to hear that you're seeing such strong progress with Romanian and that you're already feeling more confident speaking the language. One of the core goals of the Pimsleur Method™ is to help learners start communicating from day one, so it's especially rewarding to hear that the lessons are sticking and helping you speak out loud with confidence.

Our audio-first approach is designed around a simple principle: learning to speak a language requires a different approach than learning to read or write one. Long before learners can speak confidently, their brains must first learn to process an entirely new sound system. That's not something that can be developed through reading alone. New sounds must be heard, distinguished, recalled, and reproduced through active listening and speaking practice.

The same is true for rhythm and cadence. For example, native French speakers are not necessarily speaking faster than English speakers, but the language has a different rhythm, timing, and flow that learners must train their brains to recognize and understand. The Pimsleur Method™ was specifically designed to help learners internalize these patterns through listening and speaking, rather than relying primarily on visual cues, translation, or memorization.

By combining this approach with Dr. Paul Pimsleur's Graduated Interval Recall memory system, learners build lasting language skills and the confidence to use them in real-world situations.

Thank you for taking the time to share your experience and for recommending Pimsleur to others. We wish you continued success with Romanian and look forward to being part of your language-learning journey.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Thanks for the great beginning to my learning Russian!

Some years ago, when cars had CD players, I wanted to learn Russian. At the time, I had a job requiring a 40-mile commute each way. That situation made using Pimsleur's CDs a perfect choice! I used the CDs with great success. And, once I actually had a chance to take courses in Russian — as an older adult — my background with the CDs helped a great deal. I've been told by Russians that my pronunciation is good! And, even though two of my three professors were native speakers of Russian, I give lots of credit to Pimsleur.

10 June 2025
Unprompted review
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Reply from Pimsleur Language Programs

Hi Linda,

Thank you for taking the time to share your experience with Pimsleur.

We're delighted to hear that the Russian course helped lay such a strong foundation for your language-learning journey and that it continued to serve you well when you later pursued formal study. Receiving compliments on your pronunciation from native Russian speakers is especially rewarding to hear.

One of the core goals of the Pimsleur Method™ is to help learners develop authentic listening and speaking skills from the very beginning. Dr. Paul Pimsleur, a pioneer in the field of language acquisition and a founding member of ACTFL (the American Council on the Teaching of Foreign Languages), was the first language educator to systematically combine language learning with memory science. He developed his own spaced repetition algorithm, called Graduated Interval Recall, which continues to be carefully applied throughout our courses today.

We're especially grateful for your feedback because it highlights something we hear from many learners: that a strong foundation in pronunciation, listening comprehension, and conversational confidence can make future language study significantly more effective.

We also want to thank you for your loyalty over the years. Since you learned with our CD courses, it's clear you've been part of the Pimsleur community for a long time. The fact that you're still thinking about and benefiting from your Pimsleur experience years later means a great deal to us.

If you haven't explored Pimsleur recently, we hope you'll take a look at the app. In addition to the core audio lessons, we've added many new features, learning activities, and content designed to help learners build reading, speaking, listening, and conversational skills even more effectively.

Thank you again for your kind words and for allowing Pimsleur to be part of your language-learning journey.

Best,
The Pimsleur Team

Rated 5 out of 5 stars

Undoubtedly The Best Language Programs Available!

I have had many experiences with Pimsleur Language courses in the past. I used the Mandarin Chinese, Spanish, Cantonese and French courses. Now I am learning Thai but much more seriously. I purchased the monthly membership which offered lots of perks and made much of the course crystal clear! I have been investigating many other Thai Language courses and Pimsleur’s is undoubtedly the best! You can listen in your car and when you are at home you can use the app. for greater clarity. It makes you think in the language you are learning. I’m totally happy with the course and hope they release more Thai lessons soon!

10 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi James,

Thank you for your wonderful review and for being such a longtime member of the Pimsleur community.

It's especially meaningful to hear from someone who has experienced several of our courses, including Mandarin Chinese, Spanish, Cantonese, French, and now Thai. Your perspective across multiple languages gives you a unique appreciation for the method, and we're delighted to hear that you continue to find value in it.

We're especially glad you're enjoying the flexibility of learning wherever life takes you. One of the unique advantages of Pimsleur is that learning isn't tied to a desk or a screen. Whether you're driving, walking, exercising, or relaxing at home, the audio-first approach makes it easy to fit language learning into a busy schedule. With support for Apple CarPlay and Android Auto, many learners are able to turn everyday commutes into productive language-learning time.

We're also pleased that you're taking advantage of the app's additional features. Over the years, we've expanded the learning experience well beyond the original audio lessons with reading, speaking, vocabulary, and review activities while remaining true to the proven principles of the Pimsleur Method™.

And yes, we've heard your request for more Thai! Feedback like yours helps us prioritize future course development, and we'll be sure to share your enthusiasm with our content team.

Thank you again for your loyalty and support. We're honored to be part of your language-learning journey.

Best,
The Pimsleur Team

Rated 1 out of 5 stars

I would give it zero stars if possible

I would give it zero stars if possible. I signed up for a 7 day free trial and instead they charged me for 2 subscriptions. Really? I simultaneously signed up for the same thing twice? Customer service was useless.

8 June 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi JC,

We're sorry to hear about your experience and understand how frustrating it would be to believe you were charged for two subscriptions after signing up for a free trial.

A duplicate subscription is certainly not the experience we want for our customers. We'd appreciate the opportunity to review your account and determine exactly what occurred. If there was an error that resulted in duplicate charges, we will make it right.

Please contact our Customer Support team and reference this review. We would be happy to escalate your case to a supervisor for a detailed review of your account and any charges associated with it.

Thank you for bringing this to our attention. We look forward to resolving this for you.

Best,
The Pimsleur Team

Rated 1 out of 5 stars

Lifetime Subscription

I purchased a lifetime subscription two years ago. I’ve only recently tried to use it (Purchase not recognized).They’ve somehow given my account to someone out of state.
I’ve provided proof of purchase, and pertinent information.
I haven’t received an update in over a week.

13 May 2026
Unprompted review
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Reply from Pimsleur Language Programs

Hi,

We're sorry to hear about your experience and apologize for the delay in communication.

We'd like to clarify that Pimsleur Lifetime purchases do not expire and do not require an ongoing subscription. Customers retain access to their purchased content through their account, and we do not transfer or give away customer accounts to other individuals.

We hope this matter has already been resolved since you left this review. If so, we would appreciate it if you would consider updating your review to reflect the resolution.

If this issue has not yet been resolved, please contact us immediately and reference this review or your existing support case number. We know we can help resolve this issue, and we greatly appreciate your business. Customer service is a top priority for us, and we will be happy to escalate your case to a supervisor right away to ensure your Lifetime purchase is fully restored and accessible.

Best,
The Pimsleur Team

Rated 1 out of 5 stars

Exceptional circumstances but they still took my money

This review is not a reflection on the quality or content of Pimsleur’s language programmes. It is a reflection on what I experienced as an inflexible and policy-driven approach to customer service.

My annual subscription auto-renewed for approximately £145. Unfortunately, at the time the renewal reminder email was sent and payment processed, my family and I were dealing with my son's end-of-life care and subsequent loss. Monitoring subscription emails and account renewals was understandably not at the forefront of my attention during that period.

I was not aware that my subscription remained active until after payment had already been taken. As soon as I realised, I contacted support immediately to explain the circumstances and request a goodwill exception. I was not attempting to use the renewed service and later seek a refund – I contacted them promptly once I became aware.

The outcome remained unchanged: policy was policy and no exception could be made.

I understand companies need policies. However, I also believe exceptional circumstances sometimes require compassion and discretion.

What has left me both upset and angry is feeling that an extraordinary family situation was effectively reduced to simply "forgot to cancel".

Others can make their own judgement, but based on my experience, I was left feeling that money was prioritised above compassion and customer care.

20 May 2026
Unprompted review
Pimsleur Language Programs logo

Reply from Pimsleur Language Programs

Hi Rachel,

First and foremost, we are deeply sorry for the loss of your son. Please accept our sincere condolences.

We would also like to apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with Trustpilot to obtain the necessary permissions. We regret that we were unable to reach out sooner.

Thank you for taking the time to share your experience. We appreciate you bringing this to our attention, as feedback like yours helps us better train our customer service team, especially new agents, on how to handle sensitive circumstances with greater care, empathy, and discretion.

We would like to make an exception and refund the renewal charge. To do that, we simply need to identify the correct account. Please contact our Customer Support team and reference this review so we can locate your account and process the refund as quickly as possible.

Again, we are truly sorry for your loss and for the frustration this experience caused during such a difficult time. We appreciate your past business and hope to have the opportunity to make this right.

Best,
The Pimsleur Team

Rated 3 out of 5 stars

Pimsleur prioritizes money-making over language-learning

Pimsleur's language learning app is excellent. However, their customer service I found to be quite the opposite.

I signed up for the monthly package of Pimsleur to learn Japanese around Aug-Sep of 2025. In late Oct 2025, I chose to switch to an annual plan for 1 language - Japanese. But before doing so I confirmed
with Pimsleur customer service over email that I would be able to change the language I was learning during the 1 year subscription
period.

In Apr 2026, I contacted Pimsleur (first by email, then by phone) to change the language (from Japanese to Spanish), because I had completed my trip to Japan, and did not need to currently continue
with Japanese learning.
They said it cannot be done, going back on what they had previously promised in Oct 2025. They also said I cannot upgrade my current annual 1 language subscription to an annual all-language subscription
(even if I agree to pay for the difference in subscription prices). They said I need to wait for my current annual subscription to expire (in Oct 2026), before I can change to a different annual package. They
also refused to share with me my prior email communication with them (from Oct 2025).

They only allowed a change after I posted a negative review on Google Playstore. Reasonable customer service should not be so difficult to provide.

16 April 2026
Unprompted review
Pimsleur Language Programs logo

Reply from Pimsleur Language Programs

Hi Laila,

Thank you for taking the time to share your feedback. We're sorry that your experience left you feeling frustrated, and we apologize for the delay in responding to your review. Until recently, we did not have access to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We regret that we were unable to address your concerns here sooner.


After reviewing your account, we can see that you were subscribed to a Japanese-only one-language plan. This plan provides access to Japanese for the subscription term and does not include the ability to switch freely between languages. That feature is available through our All Access subscription, which includes access to more than 50 languages.

We also see that our customer service team worked with you to resolve your concerns and provided a $60 credit toward an All Access subscription in early May. Your account is now subscribed to All Access, which allows you to switch between available languages at any time.

We appreciate your business and your passion for language learning. We're also pleased to see that you later acknowledged the positive resolution in your Google Play review. While we regret the frustration that led to your original review, we're glad our team was able to work with you to find a solution.

If you feel your concerns have been fully addressed, we hope you will consider updating your rating here to reflect the resolution and your current experience with Pimsleur.

Best,
The Pimsleur Team

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