Pine Media Broadband Reviews 

Fantastic response from the team at Pine Media.
Requested an upgrade of my contract speeds and this was dealt with promptly and efficiently.
All correspondence were clear and friendly.
Can’t fault the team, especially Steve.
Good job guys. 👍

Great people. Great service and Great internet speed. Thanks Steve for your support when dealing with a 77 year old who is slow in absorbing IT.

Any issues we have, the customer service team are very helpful. I had great customer service from steve!

Wasn't told about a £30 charge for BT Openreach to activate an already installed box, very disappointed to be ripped off

Thanks for your assistance today.
Good job.

We have been on pine media for many years, and recently decided to upgrade to faster internet. Since then we've have endless problems - initially the internet was installed but we couldn't connect to it and we had issues setting up the account for the eero box, then we were being billed twice both for our old internet and the new upgraded internet.
Now we have no access at all to the internet and from our account it appears rather than cancelling the old broadband, they've now also cancelled the new...

Trying to resolve the issues is difficult - at the weekend you can not speak to them via the phoneline and have to go through a chat AI box who sends you in circles (advises you to use the phoneline, which then directs you back to the chat box..). We always get the same response that they will connect us to the out of hours team and their usual reply time is under 30 minutes, however it never is and normally takes a few hours.

Previously we would have recommended pine media to everyone, but our recent issues has made us consider moving to a new provider and would no recommend this service.

Had no internet after storm and snow. I contacted and asked for help. Swift response and I was very quickly reconnected. This is a great improvement on how issues were poorly handled with my former provider.

This is by far the bes providee I have used. Steve, in particular, has been spot on with advice and set up haa been hassle free. My favourite aspect is that this is a relatively small company that outperforming the big corporations. You can email or talk to a real person directly rather tjan wait for hours on end dealing with a bot or outsourced call centre. Most refreshing!

Steve was super friendly in all his emails. He replied very quickly and made the whole process easy and stress-free. Great communication and excellent service throughout! The technician who came to my apartment did a fantastic job fixing my WiFi connection. He made sure everything was working perfectly before leaving. Great service and very reliable—highly recommended!

I've been with Pine Media for a couple of years and have been very pleased with the cost, reliablity and customer service throughout my full fibre broadband contract. My contract was up for renewal but I couldn't see from the website how to renew so I contacted Customer Support. It was a very good experince as I got through quickly and easily to a 'real' agent - and a bonus for me that Pine is a local Sheffield based business.

Helpful, friendly staff who were able to support the set up of Internet at my property.

Everything’s great apart from the internet isn’t working. I’ve raised a ticket and waiting for an update.

The help I got with installation in a new house during a tricky time of year was fantastic (thank you to Steve in particular).

During the installation process I was kept well informed of expected delivery dates and next steps.

My service has only been running for a short time but speeds are as expected—very fast.

Can recommend.

Efficient setting up of new WiFi system.

The people I spoke to and Chelsea

Such a great local company. Been with pine media for a year now, great Wi-Fi service and brilliant customer support when it’s needed. So much better than a large, faceless company, makes such a difference being able to chat to a friendly, local person on the phone with questions/issues.
Big thankyou to Steve who quickly sorted the mess I made of tinkering with my Eero settings today. Fully expected it to take hours to get through to someone, but within 5 mins I had Steve sorting it.
Thoroughly recommend.

I would give 10 star review but unfortunately it only goes up to 5.
Extremely helpful, efficient, all problems were fixed and any equipment replaced and sorted out same day or next day. The internet speeds are 10x what I was getting before and I'm paying less! so happy to have switched, and kudos to Steve with his lord of the rings memes, you're invited to my 111th birthday!

Great service, sorted my problems in a efficient friendly manner. Highly reccomended

I placed an order for Pine Media to take over the services and the process was smooth without issue. Services have been running without issue since September.