Pini Parma Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful fabrics, and timeless style of the garments and accessories. People also genuinely appreciate the remarkably fast delivery and the careful, elegant packaging that makes opening every package feel truly special. Some reviewers were not happy with customer support and experienced difficulties when trying to get assistance or process returns. A few consumers additionally mentioned facing unexpected shipping delays, receiving incorrect items instead of their purchase, or discovering minor product defects. Despite these drawbacks, shoppers remain generally enthusiastic about the overall collection and service.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of fabrics and the... See more

Quality

Consumers find quality to be positive, highlighting top materials and excellent Italian craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and efficient shipping... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers praise the... See more

Order

Users describe positive interactions with order processes, highlighting efficient ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of woollen socks for myself, and they arrived very quickly. The socks were beautifully packed in a branded pouch, which added a sense of exclusivity. This isn’t my first purchase from... See more

Rated 5 out of 5 stars

I just received my third purchase from Pini Parma. I'm very satisfied with this brand and its online services. Very quick delivery service from France. High quality clothes and shoes. I have purchas... See more

Rated 5 out of 5 stars

I have come across Pini Parma last Winter and placed my first order with them and since then I have fall in love with them. They take your order up to another level and spray them with a perfum... See more

Rated 5 out of 5 stars

I'm absolutely satisfied with the products! All the clothes I bought are fine quality (jackets, pants, shirts, polo shirts). The customer service team is professional, helpful. I could always re... See more


Company details

  1. Clothing Shop
  2. Clothing supplier
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Timeless Elegance, 100% made in Italy. Italian Sartorial Ready to Wear and Made to Measure Physical stores in London, Paris, Milan, Belgrade, Brussels, Baku


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(372)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this brand

I love this brand. Discovered it walking around Paris a few summers ago and loved it so much that made another stop at the Milan store during a trip to Italy last summer. Have ordered online a few times. My only wish is that the online store had more inventory of trousers so I can order more.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Fast response to the order and fast delivery, but the most important thing is the quality of the product, which is excellent. Thanks for the effort, I'm really satisfied with the styles and material and performance. Thank you once again from Croatia

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad Customer Service - No communication

I have sent numerous emails trying to return/exchange items that did not fit me. I get zero response from customer service. I follow your return policy and never get a slip. I've followed up over (3) times with zero communication back.

23 February 2026
Unprompted review
Pini Parma logo

Reply from Pini Parma

Dear Mr. McIntyre,

Thank you for taking the time to leave us your review.

We have reviewed your communication, and our team responded to your emails in less than 2 business days after receiving them.
We are striving to respond to all incoming requests within 48 business hours.
Your initial request mentioned that you had received two fully empty parcels, whereas you have later registered a return for two of the ordered items.

Our team remains at your disposal.

Pini Parma Customer Service
info@piniparma.com
www.piniparma.com

Rated 5 out of 5 stars

Well worth the price

Along with Suitsupply, Pini Parma is one of my favorite brands. Their products are not cheap, but they are absolutely worth it (at full price, and especially when on sale). The products feature high-quality materials, fitted tailoring, and neutral palettes, so they last long and never go out of style. Sizing is consistent across product lines. Customer service is responsive, and items usually arrive in a week or less. So happy to have discovered this brand.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Fit & Quality!

FFC! Fit, Feel, and Comfort are all on point! Obviously, FFC is some acronym I just made up, but this button up truly feels great on your skin. One way to describe it as some “thicker” nice Pima Cotton (this is not Pima) duvet cover, that has been washed and has that semi soft comfort level, while leaving your skin feeling cool. This is truly comfortable.

The fit is slim, while being flattering. While the finish is just overall very nice. I would recommend this over and over! Worth the price point. Wish these were made in other colors besides white and sage. I bought another button up, but in their Jersey (just got today) and it is also very comfortable with a nice FFC!

Will also add that shipping is fairly quick!

13 February 2026
Unprompted review
Rated 3 out of 5 stars

Great shirt with issues

Delivery was great, nice + return label. Shirt fit and fabric is also good. Unfortunately a lot of loose threads for a shirt at that price point.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful Product

The tie I ordered is very beautiful and well made. I especially appreciate how easy it was to select from the website and how well it was packaged when it it arrived.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a vest for my boyfriend and the…

Ordered a vest for my boyfriend and the pocket was ripped on the inside. Awful quality for price and extremely disappointed! $900 for a ripped vest :( usually love the brand and the pieces but this was very disappointing!

10 February 2026
Unprompted review
Pini Parma logo

Reply from Pini Parma

Dear Ms. Kim,

Thank you for taking the time to leave us your review.

As advised to your boyfriend via email on February 9th, this situation does not reflect our standards whatsoever.
Unfortunately, we have not heard back regarding the two solutions we have offered in our email.
We hope to hear back from you shortly so we can resolve the matter accordingly.

Best regards,

Pini Parma Customer Service
www.piniparma.com
info@piniparma.com

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