Pini Parma Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful fabrics, and timeless style of the garments and accessories. People also genuinely appreciate the remarkably fast delivery and the careful, elegant packaging that makes opening every package feel truly special. Some reviewers were not happy with customer support and experienced difficulties when trying to get assistance or process returns. A few consumers additionally mentioned facing unexpected shipping delays, receiving incorrect items instead of their purchase, or discovering minor product defects. Despite these drawbacks, shoppers remain generally enthusiastic about the overall collection and service.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of fabrics and the... See more

Quality

Consumers find quality to be positive, highlighting top materials and excellent Italian craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and efficient shipping... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers praise the... See more

Order

Users describe positive interactions with order processes, highlighting efficient ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of woollen socks for myself, and they arrived very quickly. The socks were beautifully packed in a branded pouch, which added a sense of exclusivity. This isn’t my first purchase from... See more

Rated 5 out of 5 stars

I just received my third purchase from Pini Parma. I'm very satisfied with this brand and its online services. Very quick delivery service from France. High quality clothes and shoes. I have purchas... See more

Rated 5 out of 5 stars

I have come across Pini Parma last Winter and placed my first order with them and since then I have fall in love with them. They take your order up to another level and spray them with a perfum... See more

Rated 5 out of 5 stars

I'm absolutely satisfied with the products! All the clothes I bought are fine quality (jackets, pants, shirts, polo shirts). The customer service team is professional, helpful. I could always re... See more


Company details

  1. Clothing Shop
  2. Clothing supplier
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Timeless Elegance, 100% made in Italy. Italian Sartorial Ready to Wear and Made to Measure Physical stores in London, Paris, Milan, Belgrade, Brussels, Baku


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(372)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfection

Fast delivery, beautiful presentation. The look, feel & fit of each garment is luxurious & perfect. I’m glad that I discovered this gem of a clothier.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I fell in love last Winter!

I have come across Pini Parma last Winter and placed my first order with them and since then I have fall in love with them.

They take your order up to another level and spray them with a perfume that has a very nice scent when you open your package.

Keep something in mind that most of their pants come with a tailor manual to fix your pants in the way you prefer.

One last thing I would like to mention is that I returned two items for two different orders both were returned and they were free of charge keep in mind I live overseas and not even within the European Union.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

High quality Italian tailoring & excellent service

Pini Parma deserves 5 out of 5 stars on two major components of its business.

1. High quality Italian tailoring, both in terms of aesthetic and construction.
- The fabrics are exceptional from reputable mills. Their textured fabrics are simply outstanding. Since we're in Spring/Summer, here I would single out Pini's linen and their wool/silk/linen blends. Simply the best here.
- Details you rarely see at this price point, a very strong Italian tailoring logic.
- Fit and cut are just the handsomest and stylish Italian silhouettes.
- Value for what you purchase is very high, especially when you compare to more expensive brands. Really strong Italian tailoring where you don't pay luxury brand prices.

2. Customer Service
- I've only ever had excellent service with Pini. I've mostly interacted with Federica and Cedric, who are quick to communicate, super friendly, and give great styling tips, as well.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Best value for Italian quality

Most of my wardrobe is from Pini Parma. The quality of the fabrics and the Italian craftsmanship are exceptional for the price. Highly recommended for anyone looking for great value.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Communication with customer service is…

Communication with customer service is thw worst i have seen in this level of brand, its a shame the delivery & return system because the quality of the product is very good.

Would have been a great customer but its been a terrible experience buying from you.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Superb Products, Frustrating Customer Service

Exceptional products when it comes to clothing. I recently ordered a pair of shoes as well, so I’ll try those out and update my review afterward.

Customer service is friendly when they respond. Unfortunately, I never received a reply through WhatsApp, and nearly a third of my emails have gone unanswered. Even when they do respond, it can sometimes take several days.

If you think you may run into sizing issues or need to make a return, as I did, that is something to keep in mind. However, if you already know your size, have purchased from them before, and do not expect much communication with customer service, I would still recommend them. I do want to emphasize that when they do respond, they are very helpful. The issue is simply that they are not always responsive.

This is coming from someone who has purchased many of their products and has been a loyal customer for a long time.

I highly advise the business not to let poor communication from customer support damage its brand and reputation. Their products are fantastic, and it would be a shame for that to undermine the overall customer experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Dustyblue

The jacket fits like was made to measure.Fabric is perfect.
But I think nowadays you schould consider slightly wider trouser legs

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these pants

I absolutely love these pants! I matched the fabric content from a much more expensive pair of pants from a high end Italian designer and I’m thrilled with them! Plus, service was awesome too!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

New Shirt

Excellent service as ever form Pini Parma. My white shirt looks and fits great. I'm a man who likes to look good, and brands like Pini Parma help me with that.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Honestly this company is horribly…

Honestly this company is horribly arrogant and unorganized. Everything they do is centered around them with very little regard for the customer. The return process is horrible takes almost a month to get your money back, all custom fees are paid for by YOU and any issues that arise from it, the customer service takes roughly 4-6 days on average to even return a email. It’s so crystal clear that they could give 0 crap about the people buying from the brand.

27 March 2026
Unprompted review
Pini Parma logo

Reply from Pini Parma

Dear Savanna,

We are quite surprised by your review as it does not represent our values.
We have not found any communication or order in our database related to your last or first names.

Customs duties for returns are at our charge, as it is mentioned in our Shipping & Returns policy.

Our Customer Service team is available via email, livechat and WhatsApp to help you out if you have any questions.

We look forward to hear from you.

Pini Parma Customer Service
info@piniparma.com
www.piniparma.com

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