Pini Parma Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful fabrics, and timeless style of the garments and accessories. People also genuinely appreciate the remarkably fast delivery and the careful, elegant packaging that makes opening every package feel truly special. Some reviewers were not happy with customer support and experienced difficulties when trying to get assistance or process returns. A few consumers additionally mentioned facing unexpected shipping delays, receiving incorrect items instead of their purchase, or discovering minor product defects. Despite these drawbacks, shoppers remain generally enthusiastic about the overall collection and service.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of fabrics and the... See more

Quality

Consumers find quality to be positive, highlighting top materials and excellent Italian craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and efficient shipping... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers praise the... See more

Order

Users describe positive interactions with order processes, highlighting efficient ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of woollen socks for myself, and they arrived very quickly. The socks were beautifully packed in a branded pouch, which added a sense of exclusivity. This isn’t my first purchase from... See more

Rated 5 out of 5 stars

I just received my third purchase from Pini Parma. I'm very satisfied with this brand and its online services. Very quick delivery service from France. High quality clothes and shoes. I have purchas... See more

Rated 5 out of 5 stars

I have come across Pini Parma last Winter and placed my first order with them and since then I have fall in love with them. They take your order up to another level and spray them with a perfum... See more

Rated 5 out of 5 stars

I'm absolutely satisfied with the products! All the clothes I bought are fine quality (jackets, pants, shirts, polo shirts). The customer service team is professional, helpful. I could always re... See more


Company details

  1. Clothing Shop
  2. Clothing supplier
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Timeless Elegance, 100% made in Italy. Italian Sartorial Ready to Wear and Made to Measure Physical stores in London, Paris, Milan, Belgrade, Brussels, Baku


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(372)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pini Parma shirt and flannel trousers

I’m a Pini Parma client since already 4 years. I am a bit obsessed with the trousers and already posses a couple of them. The last pair I bought is a classic high rise dark grey flannel which, in my opinion, is a must have in a man’s wardrobe. The trousers and the alterations are great. Always amazed by the quality of the clothes and the interaction with the personnel at the Brussels shop. Cheers, guys!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

There is nothing I do not love about…

There is nothing I do not love about this mens clothing retailer. Whenever I bring a piece to my tailor, she comments on the quality and style of the clothing, essentially confirming my own feeling about the quality of the fabrics, the masculine and modern styling, and my confidence that the investment in my wardrobe will be lasting in terms of durability as well as styling.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Very nice suit

Very nice suit, exceeding the expectation, with meticulous attention to details and high quality garment.. would definitely recommend.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Best trousers in the market

Best trousers in the market. The cut, material and craftsmanship is superb. It would be great if Pini Parma started offering online made-to-measure services, especially for the suits.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever, do not buy from them

Worst customer service ever. I have bought a shirt and the stitches were a total mess, I have reported immediately the defect and the only action from their side was to send me a return label. No apologise, no offer to swap the defected product with a replacement (I had bought the item on sale and now it is again in full price), so basically inexistent service. I have tried to contact them but no answer was given. Although the quality is high the customer experience is extremely bad. I cannot recommend them anymore and I would suggest to look for other Italian brands where they actually care about their customers. Seen their price tag, I was expecting an excellent experience (I had bought from them before), but apparently they don’t invest in customer experience.

3 December 2025
Unprompted review
Pini Parma logo

Reply from Pini Parma

Dear Stefano,

We are sorry that your recent experience did not meet your expectations; the shirt you received did not meet our quality standards.

Our team responded to your email within 2 days and prepared a fully verified replacement shirt for you. As mentioned via email, the new shirt is packed and will be shipped immediately once we receive confirmation that the defective item has been dropped off.

We understand the frustration caused by any delay, especially during periods of high volume, and we sincerely apologise if this affected your experience.
Your feedback is valuable and is being reviewed internally so we can continue improving our service.

We remain at your disposal, and we look forward to dispatching your replacement shirt with Express delivery as soon as your return is on its way.

Best regards,

Pini Parma Customer Care
info@piniparma.com
www.piniparma.com

Rated 5 out of 5 stars

World class clothing and customer service

I purchased several items from Pini Parma. The wonderful selection of quality pieces of clothing is well matched by the outstanding level of customer service. From order entry through delivery, including one item for return and exchange, Pini Parma is world class.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service

This is a company I will order from in the future. The quality is excellent, and if you love Brunello Cucinelli, but don’t want to pay the price, the sourcing is the same, workmanship is excellent. I did have a problem because I ordered a coat with fur collar, but it was a Customs delay issue coming into US, had nothing to do with the company or their excellent customer service.

25 November 2025
Unprompted review

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