Brilliant selection af beautiful clothes HOWEVER the only down side is the courier service used for delivery , DPD were supposed to deliver next day and held my parcel for almost a week , then retu... See more
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Review summary
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Reviews shaping this summary
I had purchased a bodysuit from here, unfortunately it didn’t fit. I needed help with the return and refund process, and Steph made it super easy for me! She was kind and understanding, and the suppor... See more
Company replied
Clothes are a great fit and high quality, I order quite frequently due to this. My order was later than expected this time due to dpd and not pb but had a prompt and lovely email from Stephanie.G (cus... See more
Company replied
I’ve just made my first purchase from Pink Boutique, and I have to say I’m really impressed! The next-day delivery was fantastic, and the customer service was excellent. A big thank you to Steph for a... See more
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Company details
Written by the company
At Pink Boutique, we love nothing more than to turn up the glam and with hot new styles dropping daily at competitive prices, you’ve got no excuse not to shop! We’re home to jaw-dropping occasion dresses, sassy bodycons and gorge day dresses, so whatever your vibe, we’ve got you covered. We know you’ll love our cute crop tops, figure-flattering jeans and fabulous footwear. It doesn’t end there; our amazing accessories will give a flawless finishing touch! Browse our selfie-worthy styles and find out more at www.pinkboutique.co.uk - we deliver directly to your door with next day delivery so you’re just a click away from having that perfect outfit in your wardrobe!
Contact info
United Kingdom
- customercare@pinkboutique.co.uk
- pinkboutique.co.uk
4.2
Great
37k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Steph G really helped with my query…
Steph G really helped with my query over my refund and it was in my bank within a day Thankyou 💓
1 August 2026
Unprompted review
Reply from Pink Boutique
Hi, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Thanks to Grace my enquiry was managed…
Thanks to Grace my enquiry was managed efficiently and I’m
Happy with her service and will continue to be a customer of pink boutique thanks
1 August 2026
Unprompted review
Reply from Pink Boutique
Hi Shelley, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Missing parcel
My problem was sorted very quickly & efficiently by Grace! Within 24 hours I had a new parcel getting dispatched as the first one went missing (not PBs fault) very happy with your customer service
31 July 2026
Unprompted review
Reply from Pink Boutique
Hi Amanda, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
I dealt with a colleague called Grace she was brilliant
I dealt with a colleague called Grace, she was brilliant, this is what customer service should be,prompt,helpful, going that extra mile, nothing was too much trouble for her
31 July 2026
Unprompted review
Reply from Pink Boutique
Hi Maria, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Grace from pink boutique helped me with…
Grace from pink boutique helped me with my problem she listened and put it right for me very helpful and knowledgeable many thanks 😊 Grace
31 July 2026
Unprompted review
Reply from Pink Boutique
Hi Judith, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Had an issue with a bag I ordered for…
Had an issue with a bag I ordered for this weekend as it hadn’t been dispatched, spoke to Maria at Pink Boutique who arranged for another to be sent out again next day delivery which I received as stated the following day. Never have any issues with Pink Boutique but was happy that this time was resolved quickly and I still got my item on time 🥰
31 July 2026
Unprompted review
Reply from Pink Boutique
Hi Alicia, thank you so much for your review. Maria is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Great customer service
I had issues regarding the delivery being delayed and when it did I received the wrong dress.
Regardless of this issue Grace has handled it with care! Her customer service has been 5*.
I have ordered from pink boutique before and love the clothes! This mix up will not stop me buying again. And the customer service from Grace makes me feel comfortable to continue to purchase!
31 July 2026
Unprompted review
Reply from Pink Boutique
Hi Helena, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Grace was very helpful and considerate…
Grace was very helpful and considerate very pleased with the outcome
30 July 2026
Unprompted review
Reply from Pink Boutique
Hi Clare, thank you so much for your lovely review! We're so pleased to hear that Grace was such a star—we'll be sure to pass your kind words on.💕
Rosie is outstanding
Absolutely outstanding customer service by Rosie, DPD had messed up my delivery and within 48 hours Rosie had issued a replacement! Fantastic! Thank you so much!
30 July 2026
Unprompted review
Reply from Pink Boutique
Hi Aleks, thank you for taking the time to leave us such a wonderful review! It's fantastic to hear that Rosie provided such great service—we'll make sure your feedback is shared with them. We hope you love your new purchase and can't wait for you to wear it! ✨
Reply from Pink Boutique
Hi Jenna, thank you so much for your review. Charlene is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Had to contact customer services due to…
Had to contact customer services due to a issue with my order not being recdived.I had dealings with a lovely lady called Jenna.She was helpful and respectful but most of all a good rep for customer serbices i wish all who i deal with was so helpful
30 July 2026
Unprompted review
Reply from Pink Boutique
Hi Kelly, thank you so much for your review. Jenna is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Reply from Pink Boutique
Hi Joanna, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x
Issue with DPD need to change courier…
My order was not delivered by DPD as the tracker kept advising seems to be a reoccurring issue with this courier for this company. Would certainly recommend change courier as can be very disappointing when expecting a delivery.
Rosie at Pink Boutique was extremely helpful responded quickly and reordered ny items and chajfed ny delivery address.
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi Kim, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Black skirt co ord
Rosie dealt with my query quickly and was extremely helpful and lovely to chat to.
Extremely satisfied with my order.
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi Gemma, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
I had to contact customer services…
I had to contact customer services about a return. Stephanie G was incredibly helpful and sorted the problem out for me straight away. She was polite and the process was really easy to navigate. Great customer service.
25 July 2026
Unprompted review
Reply from Pink Boutique
Hi Shorna, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Absolutely terrible
Absolutely terrible, first time buying from here, ordered on 8th July, paid for next day delivery, still havent recieved the order. Got refunded for the delivery, still no refund for the product, no response to my complaint either. Not impressed.
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi Niki, I’m sorry to hear your delivery did not meet expectations. Sadly there looks to have been an issue with your address, and your order has been returned to sender, A full refund has now been issued back to your payment method . https://www.pinkboutique.co.uk/pages/customer-care - Team PB x
Very pleased with the service and items…
Very pleased with the service and items purchased, had a slight problem with one item missing from my order, after getting in contact I was assisted promptly by Steph and she kindly arranged for the missing item to be resent. The quality and styles from Pink Boutique is a favourite of mine when internet shopping
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi , thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
5 stars for Brooke!
Brooke was very helpful in helping me sort my order, 5 star customer service thanks again Aimée xx
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi Aimee, thank you so much for your review. Brooke is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
Wonderful customer service
Wonderful customer service. Thank you Rosie! & Pink Boutique
28 July 2026
Unprompted review
Reply from Pink Boutique
Hi Heidi, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x
I got an answer straight away
I got an answer straight away, friendly, helpful and really polite.
26 July 2026
Unprompted review
Reply from Pink Boutique
Hi Downie, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
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