Pink Boutique Reviews

37,282

•

4.2

Ladies' clothes shop

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Review summary

Created with AI, based on recent reviews

Considering 1,413 reviews, reviewers had a great experience with this company. Consumers consistently note the brilliant selection of beautiful clothes, emphasizing that garments are true to size, stylish, and manufactured to a high standard of quality. Buyers are particularly impressed by the exceptional staff who respond immediately to inquiries and provide friendly, reassuring assistance whenever help is required. However, some customers also noted frustrations regarding delayed deliveries, missing items, or complications caused by external third-party courier services. A few reviewers additionally reported receiving incorrect items or experiencing poor material quality, alongside occasional difficulties when trying to secure prompt and proper refunds.

Reviews shaping this summary

Brilliant selection af beautiful clothes HOWEVER the only down side is the courier service used for delivery , DPD were supposed to deliver next day and held my parcel for almost a week , then retu... See more

Company replied

I had purchased a bodysuit from here, unfortunately it didn’t fit. I needed help with the return and refund process, and Steph made it super easy for me! She was kind and understanding, and the suppor... See more

Company replied

Clothes are a great fit and high quality, I order quite frequently due to this. My order was later than expected this time due to dpd and not pb but had a prompt and lovely email from Stephanie.G (cus... See more

Company replied

I’ve just made my first purchase from Pink Boutique, and I have to say I’m really impressed! The next-day delivery was fantastic, and the customer service was excellent. A big thank you to Steph for a... See more

Company replied

Answered by reviewers

Created with AI, based on reviewer opinions

Reviewers generally highlight that delivery times with Pink Boutique are quick and prompt, with some customers mentioning a good delivery service that includes easy tracking. However, a small group of customers reported major delivery issues, including parcels failing to arrive, packages being marked as delivered to the wrong location, or items being diverted to lockers and returned to the sender.

Review sources•2 of 7

"The clothes I bought were lovely on and delivery was prompt too"

Everything I buy from Pink Boutique is amazing. The clothes I bought were lovely on and delivery was prompt too

20 August 2025

Reply from Pink Boutique

Aug 26, 2025

Hi , thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me"

"Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender"

"Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned"

I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me. Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender.

Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned. The same happened with another order! – again returned, no explanation

Customer service responses have been slow, vague, and unhelpful. I’ve had to chase constantly, and despite multiple promises, I’ve been left waiting weeks without a proper explanation. Delivery charges have been taken repeatedly for a service never received.

Based on my experience and reading similar reviews, I honestly question whether this is a scam or simply shocking mismanagement. Either way, customers are paying for items and services that are never provided.

Avoid this company. I would strongly warn others against ordering until Pink Boutique can demonstrate that they actually deliver goods to paying customers.

1 September 2025

Reply from Pink Boutique

Sep 11, 2025

Hi Camilla, I’m sorry to hear your delivery did not meet expectations. . To have 4 order go missing may point to a issue of incorrect address given, We do want to make sure all customers receive their order successfully. Please continue to work with our team so we can try and locate these missing orders https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Yes, the vast majority of customers found that items from Pink Boutique look great, describing the clothes as stunning, trendy, and glamorous. However, a small group of reviewers noted that some pieces felt thin or lacked the expected quality for the price.

Review sources•2 of 6

"everything i have bought from pink boutique is absolutely amazing great quality"

everything i have bought from pink boutique is absolutely amazing great quality

11 August 2025

Reply from Pink Boutique

Aug 15, 2025

Hi Julie, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"The sizing is spot on, the styles are amazing and the quality for your money is brilliant"

To be honest there’s never been an outfit that I’ve ordered from here that I don’t like. The sizing is spot on, the styles are amazing and the quality for your money is brilliant! Love pink boutique 💖

5 September 2025

Reply from Pink Boutique

Sep 5, 2025

Hi Joanne, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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Yes, the vast majority of customers feel that products from Pink Boutique offer great value, highlighting the brilliant quality for money and fantastic prices. However, a small number of reviewers noted that certain items felt too thin and did not match expectations for the price.

Review sources•2 of 6

"Beautiful, fashionable, stylish clothes at fantastic prices"

Love Pink Boutique! Beautiful, fashionable, stylish clothes at fantastic prices. Service is first rate.

30 August 2025

Reply from Pink Boutique

Sep 1, 2025

Hi Neil, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"The sizing is spot on, the styles are amazing and the quality for your money is brilliant"

5 September 2025

Reply from Pink Boutique

Sep 5, 2025

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Reviewers had mixed opinions, with most customers praising Pink Boutique for providing fast and helpful customer service when handling issues like missing deliveries or order mix-ups. On the other hand, a few customers reported receiving slow replies or experiencing difficulties with refunds and communication when dealing with faulty items or returns.

Review sources•2 of 7

"After filling in contact forms, emails after email with photos of evidence no reply other than a auto generated email saying 24-48hrs if more helps needed me assuming they'll contact with me clearly stating i need help and support if sent all th details and photo evidence I think the whole customer service set up needs looking at, reviews show lots are having the same issue. So "

Shopped with pink boutique for a while and always loved them. But this time customer services is definitely none existent and been a disappointing experience. After filling in contact forms, emails after email with photos of evidence no reply other than a auto generated email saying 24-48hrs if more helps needed me assuming they'll contact with me clearly stating i need help and support if sent all th details and photo evidence I think the whole customer service set up needs looking at, reviews show lots are having the same issue.
So after finally getting in touch im offered a partial refund to a faulty dress that was out the 14day return date they have even for faulty goods, it was over as I'd saved it for my holiday. I feel slightly disheartened to shop with them again. Given it was a faulty dress and customer services agreed it looked like a faulty stitching problem I was offer a small partial refund, I had all labels and bagging i literally had it on 2mins in my room and packed away to bring home, and emailed soon as i got home, i was told it could of been damaged whilst travelling with it so couldn't guarantee a manufacturing issue!!!! Surely it's buyers rights faulty goods your entitled to refund or even a credit note I'd of been happy with, im definitely skeptical now when purchasing from them and will be throughly checking over anything IF i purchase in future.

4 September 2025

Reply from Pink Boutique

Sep 5, 2025

Hi Natalie, I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. I do apologise we could not come to resolution to suit you, We do try and operate on a 14-day return policy for our good and can extend in some cases where needed, Sadly we cannot always accept returns back this period. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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"Something that should have never happened due to it Pink Boutique trying to not refund me"

Thanks to Stephanie G a Customer Experience Representative at Pink Boutique she sorted my query. Something that should have never happened due to it Pink Boutique trying to not refund me but once sending proof of there error Stephanie was quick to help

2 October 2025

Reply from Pink Boutique

Oct 3, 2025

Thank you for your review - Team PB X

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Yes, the overwhelming majority of customers confirm Pink Boutique is a reliable and safe place to shop, highlighting fast delivery, easy ordering, and great quality clothing. However, a small group of reviewers raised concerns about poor item quality, missing parcels, or unhelpful customer service.

Review sources•2 of 8

"Lovely clothes, great prices and brilliant, reliable service"

Perfect customer service. I can order from Pink Boutique with confidence as I know that on the rare occasion that I need to return items, refunds are processed quickly. Lovely clothes, great prices and brilliant, reliable service.

12 September 2025

Reply from Pink Boutique

Sep 15, 2025

Hi Cheryl, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered"

I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered. The photograph taken evidencing the delivery was not my house, and I had no way to see where it was delivered to. I contacted the delivery company who gave me a reference number for Pink Boutique to open a case, however, despite sending an email, a message on their contact page, and leaving a message on their answer service, I have heard nothing back. Given that I paid quite a considerable amount for my order, and £6.99 for express delivery, I find this level of service extremely poor.

13 December 2025

Reply from Pink Boutique

Dec 19, 2025

Hi Belle I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. Please get in touch with us and we will be happy to help. Please be aware, our automated response will advise to reply to that response if it has not solved your query, to then be picked up by our team. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Company details

Written by the company

At Pink Boutique, we love nothing more than to turn up the glam and with hot new styles dropping daily at competitive prices, you’ve got no excuse not to shop! We’re home to jaw-dropping occasion dresses, sassy bodycons and gorge day dresses, so whatever your vibe, we’ve got you covered. We know you’ll love our cute crop tops, figure-flattering jeans and fabulous footwear. It doesn’t end there; our amazing accessories will give a flawless finishing touch! Browse our selfie-worthy styles and find out more at www.pinkboutique.co.uk - we deliver directly to your door with next day delivery so you’re just a click away from having that perfect outfit in your wardrobe!

Contact info

4.2

Great

37k reviews

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Replied to 100% of negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 28, 2026

5 stars for Brooke!

Brooke was very helpful in helping me sort my order, 5 star customer service thanks again Aimée xx

28 July 2026

Unprompted review

Reply from Pink Boutique

Jul 29, 2026

Hi Aimee, thank you so much for your review. Brooke is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 28, 2026

Wonderful customer service

Wonderful customer service. Thank you Rosie! & Pink Boutique

28 July 2026

Unprompted review

Reply from Pink Boutique

Jul 29, 2026

Hi Heidi, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 27, 2026

I got an answer straight away

I got an answer straight away, friendly, helpful and really polite.

26 July 2026

Unprompted review

Reply from Pink Boutique

Jul 28, 2026

Hi Downie, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x

Jul 27, 2026

Brooke was amazing and dealt with my…

Brooke was amazing and dealt with my query super fast and was really satisfied . Great attribute to the company ! X

27 July 2026

Unprompted review

Reply from Pink Boutique

Jul 28, 2026

Hi , thank you so much for your review. Brooke is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x

Jul 27, 2026

Great selection of dresses

Great selection of dresses. I bought a stunning dress for my daughter's wedding. I bought it with next-day delivery, but unfortunately didn't receive it when expected. I called, and a lovely lady called Maria tracked it down and managed to help me get it the following day. Thank you, Maria, for your patience and help!

14 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi , thank you so much for your review. Maria is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 26, 2026

Excellent service from Grace

Grace was extremely helpful today with my enquiry. She was prompt with her reply and resolved my issue immediately

Thank you very much Grace for your excellent service

26 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi , thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 26, 2026

Amazing service from Grace

Grace at Pink Boutique provided a Fantastic service when i made an error on my order. Thank you so much i really appreciate the speed and efficiency of the update.

26 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi , thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 26, 2026

The customer service is excellent

The customer service is excellent
Grace has been so helpful and responded immediately to my question
I am very happy with her customer service l received today
I would highly recommend Pink Boutique to all my friends
It’s so great to be able to deal with a human and not a robot
I will definitely be ordering in the future

26 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Tracey, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 25, 2026

Good customer service

Had an issue with an order, made contact via email and was quickly responded to by Steph from customer service, who quickly resolved the matter.

25 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Anna, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 25, 2026

Faulty item

I emailed customer services about a faulty product. Grace was excellent, replied straight back to emails and offered a refund. Very smooth and very understanding. Thank you Grace.
Definetly recommend Pink Boutique, lovely clothes and great customer service.

25 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi , thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 25, 2026

Grace was brilliant refund my order…

Grace was brilliant refund my order straight away after a mix up from dpd and was very helpful

25 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Emma, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Grace sorted my issue right away really…

Grace sorted my issue right away really grateful stress free 💖

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Angel, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Massive thank you to Rosie for quickly…

Massive thank you to Rosie for quickly sorting a refund when a parcel arrived opened with two items missing. Rosie made a stressful situation less so and was so lovely and polite throughout.

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Hayley, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Grace has been super helpful with my…

Grace has been super helpful with my query amazing team keep up gd work xx

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Lynn, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Brilliant staff, polite and efficient.

I love ordering from this site. Clothes always fit perfectly.
I did have an issue with a pair of sandals, that was resolved efficiently by Grace.
Very easy service and staff are very helpful.
Grace was amazing with my case and got it dealt with the same day.

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Lisa, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Lovely company, great clothes

Always loved the clothes from here. I had a small issue with my refund as I’d returned something too big. Rosie sorted this out the same and got back to me super quick! Made it so easy and straightforward so thank you!

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Laura, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Excellent response and resolved quick

Excellent response ,emailed and received email back right away we had many conversations and then my issue on a return was looked into and sorted right away and refund issued , 10/10 service from jess f fro. Beginning to end

24 July 2026

Unprompted review

Reply from Pink Boutique

Jul 27, 2026

Hi Nichola, thank you so much for your review. Jee F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 24, 2026

Amazing

Thank you so much Jessica F for all your help and advice 🥰

22 July 2026

Unprompted review

Reply from Pink Boutique

Jul 24, 2026

Hi Julian,

Thank you for taking the time to leave us such a lovely review. Jessica will be so pleased to hear your feedback, and we'll make sure it's shared with them.

We hope you're loving your new pieces and can't wait to see you shop with us again!

Team PB x

Jul 23, 2026

Still no refund ???? Pink boutique

Took 3 days to reply to our review on trust pilot ,offering us a refund on the garment & delivery, as a apology but after 2 weeks still no refund & no apology!
All details were sent but acknowledged

Still no reply??
only advert after advert with summer offers on new clothes!

This is unacceptable!!!

23 July 2026

Unprompted review

Reply from Pink Boutique

Jul 24, 2026

Hi Cathy,

Thank you for reaching out. I'm so sorry to hear there was an issue with your recent order.

I'm really pleased we were able to speak and resolve this for you. Thank you for bringing your concerns to our attention and giving us the opportunity to put things right. Your feedback is greatly appreciated and has been shared with the team so we can continue to improve.

Team PB x

Jul 23, 2026

Grace was very helpful and resolved my…

Grace was very helpful and resolved my query quickly. Great service.

23 July 2026

Unprompted review

Reply from Pink Boutique

Jul 24, 2026

Hi Hayley,

Thank you so much for your lovely review! Grace will be delighted to hear your kind words, and we'll be sure to pass your feedback on.

We hope you absolutely love your order—it’s going to look amazing on you!

Team PB x

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Pink Boutique Reviews

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Review summary

Reviews shaping this summary

Answered by reviewers

What are the delivery times and tracking experiences with Pink Boutique?

Do items from Pink Boutique look and feel as described online?

Do reviewers feel that products from Pink Boutique offer good value for money?

How does Pink Boutique handle customer service complaints when things go wrong?

Is Pink Boutique a legit and safe place to shop?

Company details

Written by the company

Contact info

Great

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All reviews

5 stars for Brooke!

Wonderful customer service

I got an answer straight away

Brooke was amazing and dealt with my…

Great selection of dresses

Excellent service from Grace

Amazing service from Grace

The customer service is excellent

Good customer service

Faulty item

Grace was brilliant refund my order…

Grace sorted my issue right away really…

Massive thank you to Rosie for quickly…

Grace has been super helpful with my…

Brilliant staff, polite and efficient.

Lovely company, great clothes

Excellent response and resolved quick

Amazing

Still no refund ???? Pink boutique

Grace was very helpful and resolved my…

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