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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website and app, finding them full of fake or problematic profiles, making it difficult to find genuine connections. Customers also reported a poor user experience, with issues like the web app chat getting stuck and the iPhone app being unavailable. The payment process was also a source of frustration, with some expressing dissatisfaction with the value for money, given the reported issues with the service. Some people were dissatisfied with the prevalence of male profiles on a lesbian dating app and the lack of proper screening for members. Conversely, a small portion of people found the platform professional and easy to navigate, appreciating the opportunity to connect with like-minded individuals.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers finding it unreliable and expressing... See more

User experience

People report ambiguous experiences with the user experience. Many reviewers describe it as terrible and very... See more

Social media

Customers express significant dissatisfaction with the social media experience, primarily due to an abundance... See more

Application

Reviewers highlight negative aspects of the app, with many expressing strong dissatisfaction. Customers... See more

Payment

Users describe negative interactions related to payment. Many reviewers report that other users on the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Verification process doesn't happen. AI response is worthless. I google photos and they are fake. Reading profile it says his preferences! WTH, it is a lesbian site. So many male photos and respons... See more

Rated 2 out of 5 stars

I have encountered so many Crypto scammers and fake profiles. It has been a terrible experience. Almost everyone I have met on there eventually asks for money. I need to find a better site.

Rated 1 out of 5 stars

This is the BIGGEST fraud dating app EVER. So many 'likes' from ridiculously younger girls, its creepy! I have similar experience to others. Exchanging messages, move over to Whatsapp, promised a Face... See more


Company details

  1. Dating service

Information provided by various external sources

PinkCupid is a leading lesbian dating site, helping thousands of lesbian singles find their match. As a large online lesbian community, we are one of the most trusted places for women to connect, fall in love and get to know each other. Whether you're looking for a friend or the love of your life, find them a fun and secure environment on PinkCupid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

A free account should allow you to read…

A free account should allow you to read people's messages. Then you would actually get more people signing up. At the moment I haven't been able to engage with anyone, just see pic and basic info. Not enough to convince me this site is for me. Also , I haven't signed up for premium because I want more reassurance that I can cancel easily without my card continuing to be billed even when I've stopped using my account. Thanks

17 November 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely full of Fake profiles

Absolutely full of Fake profiles! I have no doubt my pictures will now get used to scam some other poor person! Absolute rip off as I thought it was a genuine site!
Please beware, I’m not gullible but some are so believable!!
Don’t waste your money!! Stay away!

12 October 2022
Unprompted review
Rated 2 out of 5 stars

This site is full of fake profiles and…

This site is full of fake profiles and scammers..either men posing as women asking for explicit photos or women asking for money .... joke and insulting to women seeking genuine meets/relationship...what are the real members paying for?,,

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Awesome App!

I am glad to have this app because it has so many awesome matches of beautiful women to talk to and potentially/hopefully find that right special someone that we all need in our lives!

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Pink Cupid took money and agreed to refund but never paid it back.

EDITED* They did not refund money as they stated**

Pink Cupid is extremely expensive for how useful it is.
They will also rope you into a subscription even though you only pay for one week.
They told me it was clearly stated as a subscription but I checked again and it was not. They make it sound like you can pay a week at a time (if you want) when in reality they are trying to trick you into an expensive subscription that is nowhere near worth the cost.
My gym membership is less that $23+ a week and I use that 5 times a week.. I can't say that about this expensive, time wasting site.

Lots of scammers on there too so beware. They obviously don't filter out dodgy accounts using VPNs like other more effective and affordable sites do.

They DID NOT refund my money even though they said they would. A complete shame and horrible customer service. Don't let them get hold of your bank details! They wanted to inform me twice that they took money from my account for my convenience... obviously not their own.

The site has little active people and profiles with most people local to me (Perth) not active for many months or years.
They also make it extremely hard to remove your own profile so beware.

I rate this site 1* star and would not recommend it.
HER is better and you can do much more for free with their payment membership much cheaper per month than Pink Cupid.

To summarise: Dont waste your money.

26 May 2022
Unprompted review
Rated 1 out of 5 stars

DON’T GO THERE….FRAUDULENT

DON’T GO THERE….FRAUDULENT

This is fraud, the people are guys to ask money!!
Don’t go there!

22 May 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Sorry to hear that Carol. We do not condone fraudulent activity on our sites and have stringent anti-fraud measures in place. So that we can ensure SITE is a positive experience for all, please be sure to report anything suspicious through the SITE. Our 24/7 customer support team is dedicated to taking swift action in circumstances like this.

Rated 1 out of 5 stars

Terrible ….don’t go there

Terrible ….don’t go there . Fake profiles, people just wanting a shag! Disgusted with this site!! They should be reported and check the profiles first!!!

13 May 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Sorry to hear you had a bad experience. We have a zero-tolerance policy for non-genuine users on our sites and have invested heavily in both automated systems and human moderation to catch bad actors. If you could flag any members you suspect with our customer support team, we review each report and take action accordingly.

Rated 1 out of 5 stars

This Site is going to be investigated

This Site is going to be investigated. I truly believe it is Pink Cupid and Zoosk the companies? themselves are stealing your information through "Whatsapp and skype and have your credit card information. This company is trafficking your pictures, and information and luring you with people that do not exist. This is going to be huge news!

12 May 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We do not facilitate the activities that you are suggesting in any shape or form. We have been in business for almost 20 years and have millions of customers around the world. We have a dedicated profile moderation team that works 24/7 to remove disingenious profiles. We also use advanced safety technology to detect any behavior that doesn't meet our community standards. In addition, we rely on our members to help us improve the dating experience for everyone, so if you encounter members that violate our standards, please submit a ‘report abuse’ form or contact us at http://www.pinkcupid.com/en/help/helpdesk.

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