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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be riddled with issues, citing a poor user experience and frequent technical problems like chat getting stuck. Customers also expressed significant dissatisfaction with the prevalence of unauthentic profiles and users engaging in misleading behavior, making it difficult to find genuine connections. The payment system was also a point of contention, with some feeling they had to pay just to discover the site's shortcomings. Some people also felt that the site lacked proper moderation, leading to an abundance of inappropriate content and profiles that did not align with the platform's stated purpose. Reviewers frequently mentioned encountering profiles from foreign countries and individuals who quickly tried to move conversations off the platform or make suspicious financial requests.

What people talk about most

Website

Reviewers highlight negative aspects of the website, expressing significant dissatisfaction. Many customers... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report a high number of fake... See more

Social media

Customers had negative experiences with social media. Many reviewers consistently report that the platform is... See more

Application

Reviewers express significant negative feedback about the app. Many consumers describe it as a "misleading... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues related to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This site is 90% scammers from Africa using stolen photos most of the photos are from porn sites people in the military, models and they are using men photos as well. This site has turned into a soft... See more

Rated 1 out of 5 stars

Very poor user experience. Web app chat gets stuck all the time, iPhone app unavailable. Virtually no check of member profiles - numerous reused or inappropriate photos, verification via ID or e... See more

Rated 1 out of 5 stars

You make a complaint of a real scammer to report them so they don’t fraud others yet pinkcupid supports their side? Their complaint desk is all bots as they respond in one second explaining we can’t r... See more

Rated 1 out of 5 stars

This is the BIGGEST fraud dating app EVER. So many 'likes' from ridiculously younger girls, its creepy! I have similar experience to others. Exchanging messages, move over to Whatsapp, promised a Face... See more


Company details

  1. Dating service

Information provided by various external sources

PinkCupid is a leading lesbian dating site, helping thousands of lesbian singles find their match. As a large online lesbian community, we are one of the most trusted places for women to connect, fall in love and get to know each other. Whether you're looking for a friend or the love of your life, find them a fun and secure environment on PinkCupid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice community to talk with down to…

Nice community to talk with down to earth individuals as myself.

8 November 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Theresa,
Thank you for the positive rating! We hope you continue to enjoy using our app in your search. Please contact us at www.pinkcupid.com/en/help/helpdesk if you have any concerns.

Rated 4 out of 5 stars

I think it's one of the safe and more…

I think it's one of the safe and more honest dating sites I've tried and so far I've experienced no problems what so ever...

4 November 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Cynthia,
We are really glad that you like our app. Your support and voice are very important to us.

Rated 3 out of 5 stars

Some are using fake profile photo

14 October 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Cris,
We do not allow fake profiles on our site. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk

Rated 5 out of 5 stars

I would you to add more possibility of…

I would you to add more possibility of payment like add "paypal".
And thank you guy for the app.

13 October 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Nadienne,
We appreciate your valuable feedback. We have now forwarded your suggestion to management for consideration and review. Please contact www.pinkcupid.com/en/help/helpdesk if you have any further concerns.

Rated 1 out of 5 stars

Extremely Bigoted, Transphobic and discriminatory Website!!!!

UPDATE: I felt it important to update this review to give potential customers further insight into this extremely transphobic website. I received an email from them this morning expecting them to apologize for being transphobic but it was just to accuse me of "not including truthful information" (basically - calling me a liar) and noting that "Similar to the member whom you have reported, every member on the site is hoping to find someone who has correctly provided genuine information of themselves".

ALL of my information is 100% genuine and correct. There is no mispresentation, no lies, no fake photos - everything is genuine. They are targeting because I was not born CIS female and they appear to be upset that I reported a member (who I could tell was a transvestite).

If you use this website you are supporting bigotry and hatred from a website professing to be tolerant and LGBTQ+ focused. I implore you - use Zoosk, Match.com or even "Her".
********************************

I had the horrid misfortune of using this website as a trans female and had my profile suspended because I am not a genetic female. You need to avoid this "dating" site at all costs. They are EXTREMELY non-inclusive, prejudicial and bigoted. Basically - if you are not a butch genetic cis female - you are not welcome on this site. There are many others you should use instead. For example: Zoosk

6 June 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Little Miss Mac,
It was disappointing to learn your experience on our site has not been satisfactory. Here at PinkCupid, we aim to provide an inclusive platform to help bring lesbian singles together. If you feel that your feedback was not properly received, we would love to hear from you again about your experience and how we can better improve it. Please visit the following page to reach out to us:
https://support.pinkcupid.com/hc/en-us/requests/new
Please submit the request with the subject "Attention: customer service supervisor" and we will relay it to the appropriate team to review and address your concern and feedback.

Rated 2 out of 5 stars

I guess

No1 on here in my area

17 May 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Hannah,
We are sincerely sorry that our app is not meeting your expectations. PinkCupid.com is still young and in the process of creating a new member network. We offer many other larger dating apps. Please visit www.cupidmedia.com for more information.

Rated 1 out of 5 stars

A COMPLETE SCAM,85894

I am obviously using a false name here .This site is far and beyond ,the most judgemental ,and financailly corrupt,i have ever comes accross.Only after my experience,and furhter research ,did i find out the extent of how this site is a scam.Unlike other dating sites,you have to upgrade 30 pounds to premium,to respond to a message.Against my better judgement i did.The following morning,i received an email saying my ad was not suitable,nowaftera week on the site,and was deleted.No complaints from anyone,just from cupid.I was told they haf refunded me.now nearly 2 weeks later they keep responding ,firstly saying it took time,now its my banks fault,who have no idea what they are talking about.I find then nearly all reviews are,please please stay away,i feel so humiliated,in tears at home crying.

12 May 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Conor,
We sincerely apologize for the unwelcoming experience. Please contact us at www.pinkcupid.com/en/help/helpdesk with more details about this so we can investigate the issue and assist you further.

Rated 3 out of 5 stars

have 5 fake members who's asking for…

have 5 fake members who's asking for money.

7 May 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Customer,
We advise our members not to send money or provide financial information to any person that you have communicated with or met via the Website. The Company will not be liable for any loss (financial or otherwise) suffered by you as a result of this behavior. You agree to report anyone who attempts to solicit money or obtain financial information by either contacting customer support or using the “report abuse” function on the member’s profile. Please contact us at www.pinkcupid.com/en/help/helpdesk if you have any concerns.

Rated 5 out of 5 stars

impressed

Have only just started but women seem older and more mr pathway although there is noting wrong with th he younger women either. Good information and I like the sorting into area👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

4 May 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Eru,
We are really glad that you like our app. Your support and voice are very important to us.

Rated 3 out of 5 stars

It's ok hi

It's ok hi just another dating site i

30 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Mak,
We appreciate the feedback! Please let us know how we can earn your 5-star rating! If you have any concerns, please contact us at www.pinkcupid.com/en/help/helpdesk

Rated 5 out of 5 stars

What I've seen so far

What I've seen so far, has been very
uplifting. Looks like a great site for finding that special person.

30 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Pam,
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Rated 3 out of 5 stars

Only just back on after several months…

Only just back on after several months off. Let's see how it goes and I am positive!!

29 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Sue,
We appreciate the feedback! Please let us know how we can earn your 5-star rating! If you have any concerns, please contact us at www.pinkcupid.com/en/help/helpdesk

Rated 3 out of 5 stars

Not worth it wast of money

11 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Lisa,
Were there any specific concerns that caused you to give the app a negative review? If you have any concerns, we would love to help you with them. Please contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

Yikes

Yikes. You have to pay 40 a month just to message people and your profile gets suspended if you try to communicate on a different platform.
The positive reviews on here are obviously fake.

9 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Ali,
The app is free to download, however, to get the best results we recommend that you upgrade your membership. As a paid member, you will have access to unlimited messaging with as many standard and paid members as you would like. For more information, contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

So much fake I don’t know where to…

So much fake I don’t know where to start.
Extremely annoying pop up that gives you the option to send a preset message to your ‘matches’ or ‘deny’ and move on. No matter how much you ‘deny’ it will send the message to those people anyway. They then get a message (which of course you have to pay to see) and the message is from someone that didn’t even voluntarily send it and has no interest in you. This is obviously to make you a paid member. Why ‘force’ messages to people you have no interest in?!
So many profiles are clearly fake, probably made up by the developers because I know plenty of people on the site and nobody has ever met these people.
The ‘help’ team is a joke, no knowledge of anything, seems to be automated responses.
Pathetic semi nude profiles that don’t even have face pictures. Isn’t Pink supposed to be a dating site? Not a wannabe soft porn site!
The minimum mileage distance search is 50 miles, and that’s as the crow flies, who has that sort of time on their hands?
Among your supposed matches’ you will find yourself. More proof that their matching criteria is a load of spiel.

8 April 2020
Unprompted review
Rated 5 out of 5 stars

Newbie!

Newbie to the platform! Very creative.

5 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Micah,
Thanks for the 5-star rating. We hope you continue to enjoy using our app in your search.

Rated 5 out of 5 stars

Found my soulmate on your dating site…

Found my soulmate on your dating site thank you so much pink cupid 💘 stay safe. With the covid virus.

3 April 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Marie,
Congratulations! We would love to hear your story. Please email us at lovestories@cupidmedia.com.

Rated 4 out of 5 stars

This old dog learn a new trick

ITS NICE TO MEET STRONG, INTELLIGENT WOMEN FOR A CHANGE. SHARING A LAUGH
OR TWO

25 March 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi Catherine,
Thank you for the positive rating! We hope you continue to enjoy using our app in your search.

Rated 1 out of 5 stars

Disgusting website very outdated the…

Disgusting website very outdated the layout is horrible not many people on there and the normal ones have not been online for months people on there are only looking for threesomes sex and fun the women on there are trashy everybody part on show you can't send or receive messages unless you pay its a waste of money if your looking for an online brothel pink cupid is your sight

2 March 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hi,
We sincerely apologize our app has not met your expectations.

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