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Absolute joke Underwriters for loads of pet insurance providers including Tesco, Sainsburys, Argos and loads more. Double premiums before and after claims, dont pay out genuine claims. Dont go for the name of the pet insurance company check that Pinnacle are not the Underwriters first. If they are avoid at all costs as you may as well burn your money. This is a disgraceful company.
Things to know. If you think you are dealing with Tesco Pet insurance then think again. They are a front for underwriters who totally manage, price, set the policy details and administrate your policy. Up until January 2025 the underwriter was Royal Sun Alliance and they on the whole were good. They no longer offer Pet insurance and have sold your data to, and you will now be dealing with Pinnacle pet insurance even though when you contact them, they answered Tesco Insurance. Who are now not interested in any pet dog over the age of 8, go on the Tesco Pet Insurance website for a new policy they state they will not cover them. If you have had insurance like us for years and your pet is 12 then don't be surprised and expect the new renewal to be astronomical. If you have an existing condition like we do then don't expect them to want to insure your pet at all. We are currently in dispute with Tesco, RSA and Pinnacle as we have received a renewal price of £217.27 a month (last year £90 per month). Works out as a 139% increase in premium. Complaint to Pinnacle and they say take it or leave it, but you will not be covered for the existing condition. They blatantly know no other insurance companies will insure you. When you eventually get to deal with Tesco, they refer you back to Pinnacle. Raise a complaint to RSA and they refer the issue back to Tesco. Do your due diligence on Tesco Pet Insurance and Pinnacle Pet insurance because they do not care about your treasured pet.
We have 3 dogs all insured with Sainsbury’s via Pinnacle Insurance. We have made claims for vet fees for all 3 and have found the service delivery to be excellent promptly replying to initial claim, swift to make enquiries of the vet and to settle claim in an equitable manner. Definitely 5 star service delivery.
We have Sainsburys Pet Insurance through Pinnacle, the service is excellent, claims are settled quickly, the website for Sainsburys pet insurance is easy to use, only one thing I would say, could the website please use your mobile instead of email to get the code for website access
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