Pirate Ship Reviews 1,252

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent pricing, often noting significant savings compared to other shipping options and even direct carrier rates. Many people highlight the outstanding customer service, describing it as responsive, helpful, and quick to resolve issues. The platform's ease of use and intuitive interface are also frequently mentioned, making the shipping process efficient and straightforward for consumers. However, some customers expressed dissatisfaction with the limited shipping options, specifically mentioning the absence of FedEx and, in some cases, a lack of more affordable USPS ground services for certain items. A few people also felt that the company's branding was distracting during problem resolution.

What people talk about most

Price

People report positive experiences with price, often highlighting significant savings compared to direct... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the platform for making... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, good, and... See more

Customer service

Consumers find customer service to be a highlight, consistently praising its speed, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Pirateship for a few years now, mostly for online sales. Their rates are great & almost always beat eBay pricing. I've also compared them to their competition & other than a few other... See more

Rated 5 out of 5 stars

Had a huge cost increase from UPS which I disputed and got resolved. Pirate Ship support was instrumental in assisting me with the refund. They don’t have a phone option but their online support is fa... See more

Rated 5 out of 5 stars

I've been using pirateship for over 4 years and haven't looked back. My ups and fedex accounts have remained untouched. I love the ease of use and confidence in knowing that I'm getting the best price... See more

Rated 5 out of 5 stars

PirateShip is a great tool for vendors. I can sell on any platform and use PirateShip to get wholesale pricing. It integrates with my Etsy and EBay stores and I use it when I have local customers who... See more


Company details

  1. Software company
  2. Shipping and postal service
  3. Shipping service

About Pirate Ship

Written by the company

Pirate Ship is a web-based shipping software solution that helps small businesses, e-commerce sellers, and independent entrepreneurs purchase and print discounted USPS and UPS shipping labels — no monthly fees, no hidden costs, and no treasure buried in the fine print.

As a shipping label platform, Pirate Ship gives users access to pre-negotiated carrier discounts on services including USPS Priority Mail, Ground Advantage, First-Class Package, and UPS Ground and UPS Ground Saver - as well as expedited services. Labels can be created individually, in bulk batches, or imported through e-commerce integrations, — built for businesses shipping anywhere from a few packages per week to hundreds per day. The platform is free to use — customers only pay the cost of postage.

Key features and capabilities:

  • Discounted shipping rates — Access to deeply discounted USPS and UPS rates with no markup, monthly fee, or minimum volume requirement — just the lowest rates, straight from the plank
  • E-commerce integrations — Connects with Shopify, eBay, Square, WooCommerce, and other platforms to import orders automatically
  • Batch label creation — Print multiple shipping labels at once via spreadsheet upload or synced integrations, so even the biggest hauls ship without a headache
  • Package tracking — Built-in tracking for all shipments with status updates accessible from the dashboard
  • International shipping — Support for customs forms and international label creation across USPS and UPS international services
  • Shipping insurance — Optional third-party insurance available for shipments at the time of label purchase

The platform requires no technical setup and operates on a pay-per-label model. When customers need help, a real human support crew is available via live chat and email — ready to lend a hook — because ARRrrr, we make shipping fun! 🏴‍☠️

Our values reflect who we ARRrrr

Written by the company

Be fair 😉
Accessible to everyone, so no one’s left out.
Be nice 😍
Empathy, humanity, and humor go a long way.
Be real 😊
Be reliable and back up the pirate talk.

Contact info

Save up to 87% off USPS® & UPS® rates

We’ve saved shippers tons of treasure since 2014 🏴‍☠️

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 2% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Would definitely recommend Pirate Ship!

I've been using this company since 2023 for my small CD business. It is perfect for those of us who aren't big enough business to afford subscription fees to a shipping service! I'm very pleased with the website, the ease of tracking packages on the site, and the page for getting shipping estimates. Also appreciate the emails they send out informing us of changes is shipping prices. Would definitely recommend this to others!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I have paid for expensive shipping…

I have paid for expensive shipping software but always ended up canceling and going back to Pirate Ship. I connect my Squarespace and Etsy, otherwise I just copy and paste the address I'm using. I also like the saved package options, return labels are very easy, all the features which I do not have to pay extra for. All my small business friends use it too!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is great to work with

This company is great to work with. No issues, ever. It saves us and our customers a little bit of money. We've been using their services for years. Their website is efficient and easy to navigate.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient and easy to navigate

Very convenient. Easy to login securely, navigate through options, and review well maintained history. Rates are as good as can be expected and certainly beat postal website and UPS sites. I really love the app and website functionality.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Ease of use

Ease of use, Fast response to the few times I ran into issues with my label printing or other question. Quick fast easy to adjust size of labels setup for printing. Love the tracking and ease of looking up labels or creating return label when needed.
Great feature to dispute any issues with box sizing as the Mailing companies may say wrong and charge, No fault of Pirate Ship.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Outstanding customer service and incredibly easy to use

⭐️⭐️⭐️⭐️⭐️

Pirate Ship has been a game‑changer for my shipping workflow. The platform is extremely easy to use, with a clean interface that makes creating labels fast and stress‑free — no clutter, no upselling, just exactly what you need.

Their customer service is exceptional. Every time I’ve had a question, I’ve received fast, knowledgeable, and genuinely helpful responses from real people who clearly understand shipping inside and out.

The Simple Export Rate for international shipping is another huge win. It makes international orders affordable and straightforward, with clear pricing and no surprises. It’s saved me a significant amount compared to traditional options and works seamlessly with my existing process.

Reliable, transparent, and seller‑friendly — Pirate Ship is easily one of the best tools I use. Highly recommended.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Pirate Ship can't be beat!

Ever since I heard of Pirate Ship I have used them exclusively. At first I compared them to others but Pirate Ship has been the best experience for all of my shipping and customer service. The software is easy to use, the rates can't be beat. I use Pirate Ship for my Etsy shipments and other sales.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great discounts!

Really great discounts and very easy to navigate the website. I've been using Pirate Ship for my Ebay packafes for several years and have never had an issue. I would highly recommend them!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I truly enjoy using your services

I truly enjoy using your services. Based on many years of experience, I am confident that you are always there whenever I need your help or support. You always answer questions promptly, and you have assisted me on numerous occasions with my more complex issues and problems. Thank you for being there.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Pirate ship saves the day!

Pirate ship saves the day over and over. We've been shipping through them for 7+ years without an issue. Shipping large and small items about 3-4 times a week.
The few times UPS messed something up, Pirate Ship stepped up and helped with the refund, much easier that dealing directly with UPS. I love the quick and helpful customer service as well. Highly Recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - even via chat and email, they are responsive and helpful.

The layout for printing labels, checking on previous shipments, disputing adjustments, etc. is all very straightforward and easy to use.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using pirateship for YEARS…

I have been using pirateship for YEARS and have never had a bad experience. Their prices are great, their customer service is 10/10 and it's FREE!!! What's not to love? AND, they speak in pirate which makes it FUN TOO!!!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I don't know how Pirate Ship does not…

I don't know how Pirate Ship does not have more reviews than this.
Our office has been using this service since September 2021, and we've never looked back. Stumbled upon the website when we could not process payments through USPS.
They are reliable, with great rates and great customer service. If you have a question that the chatbot cannot answer, a human will help you in short order. I have recommended Pirate Ship to everyone I know, whether they have a business or they want to ship from home. Highly, highly recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Pirate ship has saved my business…

Pirate ship has saved my business thousands of dollars over the years, and many hours of time with their integrations. It integrates with ebay and square, so you can import your orders easily. I recommend it to everyone!

10 April 2026
Unprompted review

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