Pivo Reviews 

I like the pivo very much a d the customer support (Shane) was very good. I received a new remote control and my pivo is back in action 👍🏻

You lost my Pivo product and your logistics team can not track it. It's been 3 weeks since I purchased my Pivo Product and have received no information.

Send me a new one to my home address.

13801 E Lupine Ave
Scottsdale, AZ 85259

Outstanding support with a very responsive team.

The problem was what I thought was minor, but support persisted, trying to fully resolve the issue. It appeared there was a malfunction with the unit, so they offered a replacement. It arrived promptly and everything works as intended.

PIVO has diligently worked toward correcting the mistakes that occurred during the initial order. Thank you. The set up is easy and I'm learning a new feature with each use.

After waiting months for the order to be delivered, I was delivered - separately - an older version of the carrying case which doesn't secure the accessories. PIVO you got this order all wrong. You are exhausting.

The button on my pivo of 3 years stopped working for an unknown reason. Because it could mot be fixed Pivo offered 20% off a new one and I took it! Happy to have a working Pivo and to not of had to pay full price for a new one.

I had an issue with Pivo max and tech support responding quickly. They even had to replace it and I received the new Pivo within a week! Amazing service!

my issue has been solved very quickly and with no unnecesarry questions and requests from the Pivo.

No customer service
Asked to call me to walk thru the setup.....still waiting
Very unfortunate as I was looking forward to this solution.

Pivo is AWFUL, do NOT buy it! Total WASTE of money! Does not track humans or horses--it just drops you/horse or turns itself the other direction with NO ONE else around; "virtual lesson" feature kept dropping calls while testing it INDOORS just 4 feet from router on fiberoptic internet; and most of the device's remote control features did not work and those that did would only work intermittently (ie: you couldn't make "record button" work with remote!) Then, because you dared to test their $500 junk (ie: Pivo product), they charge you a 20% restocking fee! And they won't return it at all if you don't ship it back in 30 days! I know 4 people with Pivos, 3 who never use it (because it doesn't WORK!) and the last admits it "has a lot of bugs". There is NO customer service, just video tutorials and the product is completely different in the videos (the remote they showed did not have the same buttons). We spent several hours trying to make this work, even just to record a video with a phone, and it is completely useless. In the event that you could start to make a video (until tracking or connection was lost), it is stored in their app rather than your phone so they have access to all your videos and photos, which you then have to "share" to other platforms. Additionally, the microphone comes with 2 plug-in attachments (ear buds and clip on mini-microphone) except the microphone only has ONE port to plug those into. I suppose the tripod "worked" but it was used indoors only. They sell a piece of plastic to weight the tripod with water bottles, leading me to believe it would tip over while being used in an outdoor environment. Please do not waste your time on money on this garbage!

Customer Service did a great job. They were quick to respond, and quick to handle my problem with Pivo Pod. Thank you.

shane was so amazing to work with and have help me. 10/10 customer service. thank you shane you are the best!

Exceptional Customer Service from Pivo

I had a concern with my Pivo pod due to a malfunction, and while the resolution didn’t happen overnight, Pivo’s customer service team demonstrated true dedication in ensuring my needs were met. Through multiple conversations, they remained responsive, professional, and committed to finding a solution.

After much correspondence, Pivo went above and beyond to process a replacement for me, showing their willingness to stand behind their product and support their customers. Their persistence and customer-first approach truly made a difference, and I greatly appreciate their efforts in providing a positive resolution.

If you’re looking for a company that values its customers and works hard to ensure satisfaction, Pivo certainly delivers. Thank you for the excellent service!

I recently used Pivo customer service to utilize warranty coverage. Pivo customer success specialist, Shane, provided courteous, informative information with expedient shipping. I am so grateful for this company and the technology that is helping me progress with my equine goals.

The communication from order to delivery wasn’t brilliant, had to draft in help from British Dressage BUT the product was then delivered the very next day! The Pivo equestrian is absolutely brilliant, wish we’d invested in one earlier!

As usual PIVO was quick to help me with my support issue and resolved it without any problems

the time it took someone from the pivo team to get back to us, withing a day!! amazing service,

thanks

Great customer service! Sherwin was incredibly responsive and quickly resolved our license issue. He even followed up afterward to make sure everything was working perfectly. Thank you, Sherwin!