Pivo Reviews 

Honestly this is the absolute worst product on the market. I demand a full refund as well as a refund for the subscription which is a complete joke. What, are you all smoking weed in your robot corner laughing at the absurdity of this bogus product? Making fun of the customers? I can’t wait to make a social media storm. What a mess. I’ve had five pivos, only one worked. Your tutorials are bullshit. Get a grip.

the support group is wonderful. I am a little disappointed the company did not replace my Pivo that seems to be defective.

Great product, even better customer service! Went above and beyond after my travel case left strange marks on my new Pivo. Ensured I had a new pivo and a new case, even followed up to see how everything was working.

Very prompt and empathetic customer service. I contacted them when my pivo battery was not able to hold a charge, and they thoroughly troubleshooted the pivo. When none of the steps worked, they immediately sent a replacement. This happened twice, which was unfortunate, but I was very grateful that each time, they took the time to help.

My first shipped broken, they replaced it and i love how well it tracks me when i ride 10/10 recommend and they have great consumer support

The tripod came in and has exceeded my expectations. Very sturdy and pretty easy to pack up.

Quick response to my problem. And solving it within no time.

My device is as broken and I was not sure of warranty and repair. Even though it was not under warranty, I was helped and received a new discount for the new device. Shane made it so easy by sending an invoice and then shipping the new device. The process went smoothly and I was checked up on several times. The communication and follow up were amazing.

Fast and helpful service a pleasure to deal with

Very friendly and fast support and provided the exact solution I needed

I appreciate the prompt replacement when I had an issue. So far the new unit is working well.

Old type B charger shows product age. I was unaware the product was that old. The CC program is only 1 year. I was told limitless when purchased. Nothing works correctly and I am wasting the 1 year subscription that I thought was limitless. I requested training at sign up, but have yet to see anything other than initial vids. I like product and potential... i just want it to work

Very helpful, no hassle support!

Very quick replies, took me seriously, very helpful and understanding

Quick response, friendly communication and the problem solved. Excellent!

10 out of 10 customer service. My pod broke the day it was gifted to me and after reading the policy about damaged devices I really was not expecting to have a lot of success in fixing or replacing my pod. Shane went above and beyond to help me. Responses were quick and I felt heard and helped at the end.

Great support that followed through all the way. The Pivo equipment is amazing and I can really recommend it.

I just bought a Pivo max and Shane has been helping me set it up. So far only once have I been able to use it properly. The save battery turns off regularly when I am still riding and short of stopping to check all the time I find very annoying. When I received this Pivo there were no directions or a brochure about how to set it up.
I think there should be a detailed booklet for us older people who are not good at technology. I think the product is great and the service has been helpful but I don’t know how to stop it turning off during my ride.
This is my second Pivo.
Regards Sally Stagg

I couldn’t be happier with my purchase of a pick. I use it for virtual horseback riding lessons and it works amazing. Thank you for such a great product!

I use PIVO for online riding sessions: A really good internet connection is needed, otherwise the video keeps hanging up => because my wireless connection is not strong enough, I need to plug in an ethernet via uUSB. Now the connection is good, but because of the cable, the movement of the PIVO is limited, I cannot place it in the middle of the circle but have to place it at the side of the riding arena instead. But that`s ok and we can work with it. However at my home, the riding arena is surrounded by hedges and trees. Depending on the light/shadow conditions the PIVO sometimes has trouble identifying and following the horse, even if I were coloured clothes and try to tack my horse with coloured tack