Pixels Photo Art Reviews 315

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting that the artwork is amazing and often exceeds expectations, especially for photo restoration and editing. People frequently highlight the excellent service and the helpful, kind, and attentive staff, who are easy to work with and provide quick responses. However, some customers also noted issues with customer service, describing some interactions as rude or unhelpful, particularly when addressing problems with an order. A few other people also felt that the final product did not meet their expectations regarding the quality of the digital work or specific editing requests, such as the direction a person was facing in a composite photo.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express delight with the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the premium level of photo... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the reliable and exceptional... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service for... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being kind, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more

Rated 5 out of 5 stars

The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more

Company replied

Rated 5 out of 5 stars

They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more

Rated 5 out of 5 stars

Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more


Company details

  1. Gift shop
  2. Artist
  3. Paintings store
  4. Photo Restoration Service

Written by the company

Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

PERFECT!!!

Great communication and the picture is just beautiful and perfect! Fast process from ordering to receiving!!

10 March 2026
Rated 5 out of 5 stars

I have been using Pixels now for a…

I have been using Pixels now for a couple of years after using another service previously, Pixels has been so much better at a lower cost, I have been completely satisfied with their excellant work and attention to any concerns I have had with changes I have needed. Pixels is the best in my opinion.

26 February 2026
Rated 5 out of 5 stars

Great customer service

I appreciate the effort and realize the picture I submitted was a challenging one but really can’t use the Pixels product as it looks like my dads head was clearly photoshopped on to his body.

Edit, pixels reached out to me within the hour of this review and are working with me on the photo.. I misunderstood but apparently I have unlimited revisions. I’m updating my rating to reflect how much I appreciate their customer service and I’m looking forward to getting the best restoration of my photo.

12 February 2026
Rated 5 out of 5 stars

Perfect gift idea!

Never have I stumbled across such a great gift idea that I was so excited about. My daughter and son in law just moved to a homestead recently. And when my mother past in 2024 I grabbed up 2 of my Dad’s pitch forks. I gave her one. And they posed with it like the old couple in the gothic painting. Perfect!!!!! The picture turned out so beautiful. Thank you so much for such a creative idea.

30 January 2026
Rated 3 out of 5 stars

Honestly

I LOVED how the photo turned out, but the service to which the process entailed was not great.

23 December 2025
Pixels Photo Art logo

Reply from Pixels Photo Art

Dear Isabella,

Thank you for your feedback. I’m glad to hear that you’re happy with the final result. I’m sorry to hear that the process felt unclear.

Please note that we mention in advance that customers can contact us to request a quote if their photos require additional editing. It is also stated that if photos need restoration first, the “Improve Photos” option should be selected. This option was available both on the cart page and during checkout but was not ordered.

For this reason, we reached out to upgrade your order to include the necessary restoration, as the payment must match the requested work. I’m sorry if this caused any frustration, but this does not change the fact that the process was clearly outlined beforehand.

We truly appreciate your understanding.

Rated 5 out of 5 stars

Twice I asked these wonderful people to…

Twice I asked these wonderful people to repair digital images of photos which were incredibly important to me.

One was a black and white photo of my grandparents 50th anniversary, with them surrounded by their five children, 12 of their then grandchildren, and three of their then great-grandchildren. I had a blury out of focus color image taken at the same time so it could be a guide.

What they have done was spectacular. Not only did they beautifully 'colorize' the original, their efforts resulted in an image that could not be seen as having been edited. It was wonderful.

The second was a photo taken of my dad and I at Garden of the Gods in Colorado, and is one of the few I have remaining of he and I together. There was much background 'noise', and it was cleared beautifully.

Trust me, you will not go wrong working with these fine people.

Ken Wagoner
Harrisonville, Missouri

23 December 2025
Rated 5 out of 5 stars

Very Kind and Helpful

They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice, but the print turned out amazing. Not only that but when shipping was running late they let me know and provided me the tracking number.

8 December 2025
Rated 5 out of 5 stars

I have done business with Pixels Photo…

I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp clear colorized photo that looks like it was taken yesterday. There work is absolutely amazing!!

8 December 2025
Rated 5 out of 5 stars

I haven’t received my picture yet

I haven’t received my picture yet

25 November 2025
Pixels Photo Art logo

Reply from Pixels Photo Art

Hello Noelia, your order was uploaded for preview in the Track My Order page. You have also received e-mails about it. You can preview it there and request revisions if needed. If you were expecting for a physical copy, please note that you've ordered digital delivery.

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