Pixels Photo Art Reviews 315

Beautiful memory made even more special by adding my father into it

I enquired about a picture I had in mind and straight away I was given clear instructions on what I could have and how to order it online. They go above and beyond to make your ideas into reality and when I see the preview I was blown away. Going with pixels photo art was the best desicion I ever made. They truly are fantastic :)

Submitted for a photo to have my deceased uncle added to his daughter's wedding photo.
Asked the artist in my order (Order 3557) to provide a preview prior to Print and Ship. Meaning I want to see and approve it as I already pre-paid for it, and didn't want to fund incompetence. But alas, that's what i did.
6 people staring to the left, image provided, had my uncle staring to the right. I can accept some blame for not clearly telling the artist 'hey..may want to make sure you mirror this so they're all facing the same direction'. Silly me for assuming someone would take any initiative and say 'i should face him to the left, so it does look like he's in the image, and not just one out of 7 people facing 100% in the other direction'.
So i get done travelling for work, and see that they sent me the proof to review, but since they didn't follow my 2nd request "...Prior to Shipping" they sent the print.
$120 down the drain for a print where my uncle looks super-imposed into the image, but also he's facint the opposite direction and makes the entire portrait look bad. :(
So now i have to find someone else who will do it right, and actually follow instructions.

Then i reach out to Customer Service in hopes that maybe i could get a discount (i'm not asking for free) on getting a new one printed with him facing the right way, after I expressed to the artist i wasn't happy with it. and i think he offered a 10% discount. Maybe I expect more from people than they're ever going to try to give in the care of their work, but 10% was just not enough for someone who thought this image looked even remotely 'ok' let alone sentimentally acceptable.
Customer service said 'this is a you problem and doesn't concern us. you didn't approve it within the timeframe' as if they're waiting on money but already did the work. quite the opposite.

So now i'm wishing i had just hit up people i know who have photoshop and tried to see if they could have done it, but i trusted people who were 'professionals' and unfortunately, they were far from it.

I'm sure many have had great experience, and I'm happy they got what they asked for, and it came out.
I'm just very disappointed in how poor this entire process has been, and the fact that they said 'this is a you problem', is the reason this review is written. Otherwise, I'd just have chalked this up to 'you picked a horrible company, don't ever pick them again', and moved on.

The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am sure that this version of the photo is better than the color original. I wish I could give more than five stars, not just for the result, but for the fast service and excellent customer communication.

I would never use this company or recommend them. I ask for them to fix the painting, the customer service representative was very rude during our conversation. Then I tried cancelling the order all together, and was told someone would be reaching out. I heard nothing back, I reached out again and again got no response. Then I got the wrong image shipped to my house.

The quality of the photo is amazing.
First the first time I can see what my grandfather looked like.
The original photo was all I ever had of him. Thank you

Had to ask for edits. Received the new photo promptly and it was beautiful.

I never thought that picture could be restored and you did it and it looks great thank you very much

I’m very happy with my art but I think your customer service needs improvement.

Good communication, picture looked great.

Amazing how you were able to transform a black and white photo to color, with the colors coming out exactly like they were. Thank you

I had a great experience! Faster than average turnover time and great attentive customer service. Loved our restored photos!

Was very helpful and understanding.

What can I say? The finished photo left me speechless!!!! I wanted to give this photo as a gift to my Son. This picture along with his grandfather's will be a cherished heirloom. Thank you for sharing your creativity with the world

My portrait looks great. It shipped to my door 6 days after placing the order. The quality of the picture you send them matters a lot. Make sure you are facing the correct direction, etc. . . Really a conversation starter.

I had fantastic experience with Pixels Photo Art. From start to finish, their service has been nothing short of exceptional. They offer outstanding customer service, and their response times are impressively fast. Plus, they are incredibly flexible when it comes to accommodating any requests or changes to my order.

The quality of the photos is absolutely top-notch, and I couldn't be happier with how they turned out. If you're looking for high-quality photo art and a seamless experience, I highly recommend Pixels Photo Art. They truly go above and beyond to ensure customer satisfaction.

The product itself could not be better!!!! The customer service could not be better!!!! They are so talented and what they are able to do it truly amazes me. These types of gifts are truly priceless & I'm so happy I was able to give someone so special in my life a gift that truly you can't put a price tag on.. I used a picture of her that was on a rock with the beautiful clouds in the background with the water and her deceased mother and grandmother were on both sides of her up in the sky. It is a priceless beautiful precious perfect picture.... I cannot say enough about this company , their skills & their customer service with the utmost respect and kindness that they give their customers. You will not go wrong choosing this company regardless of what the task is.

They did a great job restoring a 60 year old torn and faded photo.

Good quality and fast delivery.

The process was fast, and I got my digital file incredibly quick! Art work was amazing!