I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
3.1
Average
457 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Won't purchase again
I am not very happy that after one year the bag is completely worn.
14 January 2022
Love pixie mood products and the…
Love pixie mood products and the website is very user friendly
30 November 2021
Reply from Pixie Mood
Thanks for your amazing review! We are so happy to hear you enjoyed your experience shopping with us!
-Kat
Everything went smooth
30 November 2021
Reply from Pixie Mood
We are happy to hear everything went smoothly! Thank you for your support and sharing your experience with us!
-Kat
fast and so easy
28 November 2021
Reply from Pixie Mood
Thank you for sharing your experience with us!
-Kat
Great customer service
Once again, great customer service. I continue to love this brand.
26 November 2021
Reply from Pixie Mood
Thank you leaving us a review! We are so happy to hear you enjoyed your experience with out Support Team, we are honored to have you as part of the Pixie Mood community!
-Kat
I had a 10% off discount code as a new…
I had a 10% off discount code as a new pixie member and the discount was “added” but never taken off in the total? Disappointed by this. Excited for my new products though!
17 November 2021
Reply from Pixie Mood
Thank you for taking the time to leave us a review, your order was unable to include the 10% discount code because it automatically had a 20% discount applied! Enjoy your new Pixie Mood products at a discounted price!
-Kat
Why is the shipping so expensive?!
I'd have given you five stars if the shipping wasn't $17! Why is it so expensive, especially for such a small item? It's more than half the price of the tiny card holder I bought myself for my birthday. :-( Despite that extra cost, I am looking forward to receiving it. :-)
9 November 2021
Reply from Pixie Mood
We appreciate your feedback, thank you for taking the time to leave us a review!
-Kat
Reply from Pixie Mood
We appreciate your feedback, thank you for taking the time to leave us a review!
-Kat
Reply from Pixie Mood
We appreciate your feedback, thank you for taking the time to leave us a review!
-Kat
I reached out to Customer service to…
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great about moving forward purchasing with them . I’m yrying to buy less , with more recycled materials with fair treatment of workers .Pixie mood has my vote ! No green washing here !
30 October 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so glad that you loved your experience with our Support team! We are proud to be consciously leather-less, 100,000% vegan and offer products with high styles and low impact. Thank you again for sharing your experience with us!
-Kat
Reply from Pixie Mood
Thank you for taking the time to share your kind words, your support means the world to us! We hope you enjoyed your recent order and all your future Pixie Mood products!
-Kat
Great ethical and fashionable bags
Great ethical and fashionable bags. Very functional
18 October 2021
Reply from Pixie Mood
Thank you for taking the time to leave us a review! We are so happy to hear you enjoyed your experience shopping with us. We are proud to be consciously leather-less, and product 100,000% vegan products with high styles and low impact. Enjoy your order!
-Kat
I subscribed for the newsletter but did…
I subscribed for the newsletter but did not receive the 10% off code and I was wanting to put in an order. I called Pixie Mood and a lovely young lady gave me the code if I chose to use it. It was that simple. Great service!
Benita Mamela
15 October 2021
Reply from Pixie Mood
Thank you for taking the time to share your experience with us, your kind words and support mean the world to us!
We are so happy to hear you enjoyed your interaction with our Support Team, thanks again for shopping with us!
-Kat
Easy to order
Easy to order. Hoping the wallet looks as lovely as in the picture. Prices are good, too.
5 October 2021
Reply from Pixie Mood
We are so happy to hear you enjoyed your experience with us! Thanks for sharing your review with us and the community!
-Kat
Broken wallet after 1 month
I bought a wallet a month ago and the corner are already broken. I am very disappointed by my purchase. I don't think I will by again from this company
25 September 2021
Unprompted review
Reply from Pixie Mood
Thank you for taking the time to share your experience with us. We would love to assist you further with this, please email us ay support@pixiemood.com and we'll be happy to help!
-Kat
This is my third purchase from Pixie…
This is my third purchase from Pixie Mood and I have loved all of my items. I get loads of compliments on my bags and the quality, style and value are excellent
4 September 2021
Reply from Pixie Mood
Thank you for taking the time to leave us such a great review! We are so happy to hear you enjoyed your 3rd time shopping with us! We love getting compliments on our Pixie Mood bags too. Thanks again for your kind words of support!
-Kat
10/10 always pixie mood
My wallet is on its last legs so I’m buying a new one! Lasted me about 3 years! Perfect size, range of colours! So happy!!
3 September 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so glad that you loved your experience with us!
-Kat
This is my first purchase from Pixie…
This is my first purchase from Pixie Mood.
I bought cloth masks for my wife and me as well as a gift for my wife.
Both top-notch quality and shipped quicker than I expected
31 August 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so happy to hear you and your wife love the Cass Mask as much as we do!
-Kat
Reply from Pixie Mood
We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat
Awesome bag
The bag I got is great quality and I love the style. The order arrived sooner than I expected. The company's commitment to environmentalism is a huge plus. I only wish the bag opening was wider so my hands don't scrape the zipper when I reach inside.
27 August 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly! We have made a note of your feedback and passed it along to our Product Development team for future designs.
-Kat
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