I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
Hasn’t replied to negative reviews
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Beautiful handbag
Beautiful handbag. I love the colour and the feel of it. The pockets inside were perfect and it’s comfortable yet stylish!

Reply from Pixie Mood
Love the bag and wallet!
Love the bag and wallet!! The colour is gorgeous and has amazing sustainable quality. The order also shipped very fast! Great service!

Reply from Pixie Mood
perfect bag and fast shipping
Shipping took like 2 days which was amazing! And the bag is exactly what I was expecting such amazing quality!

Reply from Pixie Mood

Reply from Pixie Mood
Gianna Crossbody in Mineral Blue - LOVE THE WIDE STRAP!!!
I was so excited to receive my first Pixie Mood purse. Canadian, vegan, cruelty-free and the inside section made from recycled plastic bottles. What more could you ask for? Well, I absolutely love this purse. More than any bag I've ever purchased. It is the perfect size (iPhone 11, Kindle, Keys, ID and more) - but it's still relatively small, therefore comfortable and it's not bulky. It came with two straps, which is the best part. I'm partial to the WIDE STRAPS. I don't like the skinny straps. I would love it if Pixie Mood sold wide straps as a separate option so that you could use them for any purse. Or, better yet, give you the option of choosing a skinny strap or a wide strap or both. I will be a lifelong customer and will be bragging about Pixie Mood to all of my friends. Thank you so much. Oh, and the mineral blue is a gorgeous colour. Goes with everything. Thank you Pixie Mood for doing the work that you do. It is so very appreciated :)

Reply from Pixie Mood
Good company mission but bad return policy
I like that the company is using cruelty free leather, this is mainly the reason I decided to place my first order with them.
However, their return policy is not flattering at all, you will have to pay $8 return fee, and if you want to get your money back, you have to return them 14 days from postmark, or else, you will only get store credit. And ALL on sale items are considered to be Final sale, which means no return.Return policy is supposed to protect customer for their shopping experience, but from what I see, the only one they want to protect here is themselves.

Reply from Pixie Mood
Love my new purse
Love my new purse. It arrived in 2 days and was exactly what I need. I recently broke my hip and need hands free over the shoulder. The dimensions posted on the site helped me make my decision as did the two types of straps. Best of all, Canadian made and Vegan Leather.

Reply from Pixie Mood
Is sent an email immediately after I…
Is sent an email immediately after I ordered something bc I realized I needed to change the address. That was a week ago and I still haven't gotten a response or the package and I am moving.

Reply from Pixie Mood
Wonderful!
The bags were beautifully made and they shipped faster than expected. Packaged neatly and safely. Wonderful to work with.

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I saw the backpack in a shop on…
I saw the backpack in a shop on holidays and wish I had got it. So when I got home, I bought it immediately. So happy with my purchase!

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Cute!
I got the Ida Card Case in Mineral Blue/Nubuck. It's super cute and it fits all my cards! The quality feels nice, and the little "Pixie Mood" is subtle and classy. I usually get everything in black but I love the color.

Reply from Pixie Mood
The Emelia tote is super cute
The Emelia tote is super cute, lightweight, and exactly what I expected. Can't wait to use it out.

Reply from Pixie Mood
Awesome!
Love my wallet! I did a lot of research looking for a cute wallet that was also cruelty-free. Pixie Mood checked all the boxes! I will definitely purchase from them again!

Reply from Pixie Mood
Wow what a tote!
Wow! I received this purchase just 3 days after placing my order. This tote is the perfect medium size! I wish the inside pocket was just a little larger. It is not big enough for my cell phone. I can’t wait to put this tote to use.

Reply from Pixie Mood
Super Cute, Super Quick
This was my first time buying from Pixie Mood and really I am very impressed.
I ordered the Bianca Travel Organizer (sage) and the Cass Mask (black) for myself, along with the Greta Work Tote (sage) for my mother in law. I placed the order on a Monday, and all three items arrived the Wednesday - I did not even think such a speed was possible, incredible!
In terms of the Bianca and the Greta, I was relieved by the accuracy of the photos. It's not always easy to capture the true look of a product, but both the travel organizer and the work tote are just as pictured. The colour is a perfect blend of matte and glossy, ensuring that the pieces don't look fake nor cheap. The material is also very pleasing, both to the touch and to the eyes, and it feels sturdy and sustainably built.
I was a little worried at first because both items seem a bit "oversized" in the photos. The travel organizer is in fact quite an average and useful size, it could even double as a clutch. The work tote is large though, but it does not look or feel out of place, and all the space inside really is wonderful.
As for the masks, the material is soft and luxurious, and the adjustable straps are also comfortable.
All in all, we were extremely pleased with Pixie Mood!

Reply from Pixie Mood

Reply from Pixie Mood
Great style - just what I hoped for!
I received my new purse (cross shoulder) today. It came so fast and I absolutely love it. Exactly what I was hoping for and I love the separation option, making it three usable styles in one purchase! Thanks Pixie Mood!!

Reply from Pixie Mood

Reply from Pixie Mood
Pixie Mood - excellent!
Pixie Mood was excellent! I live in a rural area and received my order only 2 days after placing it - so fast! The products are excellent (I was buying a second purse because I loved my first one so much). They look stylish and classy, are comfortable to wear, and sizes to fit the right amount of stuff. As a bonus, I received a follow up email to say that they are joining a program to offset carbon emissions - how great is that?!

Reply from Pixie Mood
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