Pixie Mood Reviews 457

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more

Rated 1 out of 5 stars

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more

Rated 5 out of 5 stars

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more

Company replied

Rated 5 out of 5 stars

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more

Company replied

Company details

  1. Handbags Shop
  2. Bag shop
  3. Bags and luggage shop
  4. Fashion accessories shop

Written by the company

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Contact info

3.1

Average

TrustScore 3 out of 5

457 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful handbag

Beautiful handbag. I love the colour and the feel of it. The pockets inside were perfect and it’s comfortable yet stylish!

26 August 2021
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Reply from Pixie Mood

Thank you for your feedback! We are happy to hear you love your new Pixie Mood bag! We always strive to product high style product with low environmental impact.
-Kat

Rated 5 out of 5 stars

Love the bag and wallet!

Love the bag and wallet!! The colour is gorgeous and has amazing sustainable quality. The order also shipped very fast! Great service!

24 August 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Rated 5 out of 5 stars

perfect bag and fast shipping

Shipping took like 2 days which was amazing! And the bag is exactly what I was expecting such amazing quality!

23 August 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Rated 5 out of 5 stars

Shipment was fast

Shipment was fast. The bag is beautiful and was packed safely!

23 August 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly!
-Kat

Rated 5 out of 5 stars

Gianna Crossbody in Mineral Blue - LOVE THE WIDE STRAP!!!

I was so excited to receive my first Pixie Mood purse. Canadian, vegan, cruelty-free and the inside section made from recycled plastic bottles. What more could you ask for? Well, I absolutely love this purse. More than any bag I've ever purchased. It is the perfect size (iPhone 11, Kindle, Keys, ID and more) - but it's still relatively small, therefore comfortable and it's not bulky. It came with two straps, which is the best part. I'm partial to the WIDE STRAPS. I don't like the skinny straps. I would love it if Pixie Mood sold wide straps as a separate option so that you could use them for any purse. Or, better yet, give you the option of choosing a skinny strap or a wide strap or both. I will be a lifelong customer and will be bragging about Pixie Mood to all of my friends. Thank you so much. Oh, and the mineral blue is a gorgeous colour. Goes with everything. Thank you Pixie Mood for doing the work that you do. It is so very appreciated :)

22 August 2021
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Reply from Pixie Mood

Thank you for taking the time to leave us such a fantastic review! We are so happy to hear you love the Gianna Crossbody as much as we do, and enjoy the strap options! Your feedback has been passed along to our team, we truly appreciate your kind words and support!
-Kat

Rated 3 out of 5 stars

Good company mission but bad return policy

I like that the company is using cruelty free leather, this is mainly the reason I decided to place my first order with them.
However, their return policy is not flattering at all, you will have to pay $8 return fee, and if you want to get your money back, you have to return them 14 days from postmark, or else, you will only get store credit. And ALL on sale items are considered to be Final sale, which means no return.Return policy is supposed to protect customer for their shopping experience, but from what I see, the only one they want to protect here is themselves.

18 August 2021
Unprompted review
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Reply from Pixie Mood

Thank you for taking the time to review us! We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated. If there is an item you would like to return please reach out to support@pixiemood.com, our support team will guide you through the return process and work with you to come to a solution.
-Kat

Rated 5 out of 5 stars

Love my new purse

Love my new purse. It arrived in 2 days and was exactly what I need. I recently broke my hip and need hands free over the shoulder. The dimensions posted on the site helped me make my decision as did the two types of straps. Best of all, Canadian made and Vegan Leather.

11 August 2021
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Reply from Pixie Mood

Thank you for the amazing review! We are so happy that you love your new Pixie Mood purse. It's a goal met for us knowing you enjoyed your experience with us!
-Kat

Rated 3 out of 5 stars

Is sent an email immediately after I…

Is sent an email immediately after I ordered something bc I realized I needed to change the address. That was a week ago and I still haven't gotten a response or the package and I am moving.

5 August 2021
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Reply from Pixie Mood

Thank you for sharing your feedback, we are sorry to hear you are having difficulty reaching out to our Support Team. We have not received your email, our Support Team will reach out to you directly to assist further!
-Kat

Rated 5 out of 5 stars

Wonderful!

The bags were beautifully made and they shipped faster than expected. Packaged neatly and safely. Wonderful to work with.

5 August 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so happy to hear you enjoyed your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support.
-Kat

Rated 5 out of 5 stars

I saw the backpack in a shop on…

I saw the backpack in a shop on holidays and wish I had got it. So when I got home, I bought it immediately. So happy with my purchase!

4 August 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so happy to hear you enjoyed your experience with us! We truly appreciate your kind words and support.
-Kat

Rated 5 out of 5 stars

Cute!

I got the Ida Card Case in Mineral Blue/Nubuck. It's super cute and it fits all my cards! The quality feels nice, and the little "Pixie Mood" is subtle and classy. I usually get everything in black but I love the color.

4 August 2021
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Reply from Pixie Mood

Thank you for taking the time to leave us this wonderful review! We are so happy to hear you are enjoying your Ida Card Case and love the Mineral Blue/Nubuck colorway as much as we do!
-Kat

Rated 5 out of 5 stars

The Emelia tote is super cute

The Emelia tote is super cute, lightweight, and exactly what I expected. Can't wait to use it out.

3 August 2021
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Reply from Pixie Mood

We are so grateful for your kind words. Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

Awesome!

Love my wallet! I did a lot of research looking for a cute wallet that was also cruelty-free. Pixie Mood checked all the boxes! I will definitely purchase from them again!

30 July 2021
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Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Enjoy your Pixie Mood wallet!
-Kat

Rated 5 out of 5 stars

Wow what a tote!

Wow! I received this purchase just 3 days after placing my order. This tote is the perfect medium size! I wish the inside pocket was just a little larger. It is not big enough for my cell phone. I can’t wait to put this tote to use.

26 July 2021
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Reply from Pixie Mood

Thank you for the amazing review! We are so happy that you love your Pixie Mood order and it arrived so quickly. It's a goal met for us knowing you enjoyed your experience with us!
-Kat

Rated 5 out of 5 stars

Super Cute, Super Quick

This was my first time buying from Pixie Mood and really I am very impressed.
I ordered the Bianca Travel Organizer (sage) and the Cass Mask (black) for myself, along with the Greta Work Tote (sage) for my mother in law. I placed the order on a Monday, and all three items arrived the Wednesday - I did not even think such a speed was possible, incredible!
In terms of the Bianca and the Greta, I was relieved by the accuracy of the photos. It's not always easy to capture the true look of a product, but both the travel organizer and the work tote are just as pictured. The colour is a perfect blend of matte and glossy, ensuring that the pieces don't look fake nor cheap. The material is also very pleasing, both to the touch and to the eyes, and it feels sturdy and sustainably built.
I was a little worried at first because both items seem a bit "oversized" in the photos. The travel organizer is in fact quite an average and useful size, it could even double as a clutch. The work tote is large though, but it does not look or feel out of place, and all the space inside really is wonderful.
As for the masks, the material is soft and luxurious, and the adjustable straps are also comfortable.
All in all, we were extremely pleased with Pixie Mood!

26 July 2021
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Reply from Pixie Mood

Wow, thank you so much for leaving us this kind and detailed review! We are so happy to hear that your order arrived quickly and that love all your new Pixie Mood products! Your support and kind words mean the world to us, thank you again for sharing your experience with us and the community!
-Kat

Rated 5 out of 5 stars

Great style - just what I hoped for!

I received my new purse (cross shoulder) today. It came so fast and I absolutely love it. Exactly what I was hoping for and I love the separation option, making it three usable styles in one purchase! Thanks Pixie Mood!!

21 July 2021
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Reply from Pixie Mood

Thank you for taking the time to leave us a review! We are so happy to hear your order arrived quickly and that you love your new Pixie Mood purse!
-Kat

Rated 5 out of 5 stars

3rd purchase and more to come

3rd purchase and more to come. Great quality!!

19 July 2021
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Reply from Pixie Mood

We appreciate your feedback and support! Hope you enjoy your 3rd order, thank you for taking the time to leave us a review!
-Kat

Rated 3 out of 5 stars

Just okay

Just okay. Nothing great.

17 July 2021
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Reply from Pixie Mood

We appreciate you taking the time to share this feedback with us! We would love to hear more about your feedback to give an even better experience next time. Please reach out to support@pixiemood.com with any further details or suggestions you wish to share. Thanks you for taking the time to review us!
-Kat

Rated 5 out of 5 stars

Pixie Mood - excellent!

Pixie Mood was excellent! I live in a rural area and received my order only 2 days after placing it - so fast! The products are excellent (I was buying a second purse because I loved my first one so much). They look stylish and classy, are comfortable to wear, and sizes to fit the right amount of stuff. As a bonus, I received a follow up email to say that they are joining a program to offset carbon emissions - how great is that?!

15 July 2021
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Reply from Pixie Mood

Thank you so much for taking the time to leave us this lovely review! We are so happy to hear you enjoyed your experience shopping with us, your support means the world to us!
-Kat

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