This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, A... See more
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Review summary
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Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, i... See more
Company replied
PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users t... See more
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1/8/26 I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of c... See more
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Company details
Written by the company
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Contact info
United States
- support@pixverse.ai
- pixverse.ai
2.2
Poor
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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No response when asking how to report fetish content
The title says it all. I asked on Twitter and Discord and the only response I got is a sarcastic "guide" of two pictures that I should report/block. They also assumed I directly saw it on their app instead of another platform. I DMed the person saying that and I demanded an E-mail to take down the user behind the content and they just closed Discord with no response. Terrible experience. My friend is actively targeted with fetish material made of him using pixverse.
23 April 2026
Unprompted review
Reply from PixVerse
We're truly sorry to hear about your experience, and we understand your frustration. If the results are not as expected, please provide more details and send them to [support@pixverse.ai] . We'll assist you further to resolve this.
Terrible subscription model and no…
Terrible subscription/cancellation model and no response for cancellation or refund. I was charged for a standard subscription that I did not approve. And even when I logged onto the account, it didn't say I had a subscription!!!
Please God help.
13 April 2026
Unprompted review
Reply from PixVerse
Sorry for the inconvenience. If you were charged but cannot see any subscription under the account you logged into, it usually means the active subscription is under a different PixVerse account.
If the issue has not been resolved yet, please contact us at support@pixverse.ai. When emailing us, please include your Trustpilot username in the message so we can locate your case more accurately and assist with cancellation or refund review.
Not working at all for me now.
From working fine it will now not work at all. After uploading a photo to create, it keeps going back to my home page, with the wallpaper gone and leaving a black screen.
3 April 2026
Unprompted review
Reply from PixVerse
Has the issue been resolved now? If it is still happening, could you please provide your email address? Our team will contact you directly and help check the problem further.
Powerful tool for having fun creating…
Powerful tool for having fun creating original and funny videos, but it has an enormous privacy and data security problem: they promise a private by default generation enviroment, but the content you generate is never really private, because it is reachable via URL without authentication.
That means that every crawler or bot could potentially stole personal data and access them.
Compliance and support mail don't answer my questions so far and seems like if they don't want to solve many problems about data security.
I invite you to put us in contact without make me wait months for a response.
11 March 2026
Unprompted review
Reply from PixVerse
Thank you for your feedback. We take your concerns about privacy and data security seriously. If you’ve already contacted us via email, we assure you that we will respond promptly and address your concerns. Please don’t hesitate to reach out to [support@pixverse.ai] again if you haven’t received a response. We're here to help and resolve any issues you may have.
PixVerse has always been a solid…
PixVerse has always been a solid platform with a easy to use interface. Their latest 5.6 is so much better than their previous ones AND they just add in 3rd party models so you can pick and chose depending on your shot.
27 February 2026
Unprompted review
Reply from PixVerse
Thank you for your positive feedback! We’re glad to hear that PixVerse has been a reliable platform for you and that you’re enjoying the improvements in the 5.6 version. The addition of third-party models is indeed a great feature for tailored shooting needs. If you have any questions or need further assistance, feel free to reach out to [support@pixverse.ai]. We’re here to help!
They keep changing the parameters of when you are allowed to withdraw your money. Mine has been changed four times. Just as I get closer to the end they add something else I have to do to get my 💰
They keep changing the parameters of when you are able to withdraw your money.
2 March 2026
Unprompted review
Reply from PixVerse
Thank you for your feedback. We currently do not offer withdrawal services. If you're experiencing issues with canceling your subscription or a refund, please contact us at [support@pixverse.ai] with the details, and we will assist you as soon as possible.
It’s one of the best AI video generation tools available today
I’ve been using PixVerse for a while now, and I can confidently say it’s one of the best AI video generation tools available today. I’ve created several short films with it, and the quality of the outputs far surpasses anything I’ve seen from other platforms I’ve tried. The results are consistently impressive, detailed, and visually stunning.
What really sets PixVerse apart is how actively it’s updated new features and improvements come regularly, keeping the tool fresh and innovative. The team behind PixVerse is also incredible: responsive, supportive, and genuinely invested in helping the community succeed.
Being part of the PixVerse community has been a great experience. If you’re looking for a top-tier AI video generation tool with amazing output quality and a fantastic team behind it, PixVerse is definitely the way to go.
19 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for your incredible feedback! We’re thrilled to hear that PixVerse has made such a positive impact on your video creation experience. It’s great to know that you appreciate the quality, regular updates, and the support from our team. Your kind words mean a lot to us, and we’re committed to continuing to provide an outstanding experience.
I discovered these guys early from a…
I discovered these guys early from a YouTube video and they've been fantastic for me ever since then, I use their outputs in just about every video I create in some way. There have been issues at times (just like any other AI SAAS has had issues) but the team have always been helpful and friendly and those have been worked out swiftly and with kindness. Which is what you want to have with something like that. I highly recommend them because they keep getting better and better. (Full Disclosure: I am a mod on their Discord and always disclose that to prevent any accusations of bias on my part.)
9 January 2026
Unprompted review
Reply from PixVerse
Thank you so much for your thoughtful and transparent review! We truly appreciate your support from the early days and are honored to be part of your creative workflow. It’s great to hear that our outputs have become a consistent part of your videos.
We also genuinely appreciate your honest mention of past issues and your recognition of our team’s efforts to resolve them. We know AI tools aren’t perfect, and we’re committed to improving continuously and supporting our community with clarity and respect.
We’re grateful to have dedicated creators like you in the PixVerse community, and we’ll keep working to get better every day.
It's not talked about enough...
I've known Pixverse since its inception and have seen its enormous growth over the years. The platform is well-maintained and has all the features you need (and they do their job well)! I've never understood why Pixverse gets so little attention, even though it's truly a great platform. It's on par with other more "renowned" platforms. The quality of the results, the excellent features available, the variety of stimulating and fun contests, and the full support provided by the team on Discord make the creative experience truly enjoyable. Personally, I think it's one of the best platforms!
28 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for this incredible message — it truly means a lot to our team.
Hearing from someone who has been with PixVerse since the early days and witnessed its growth is especially meaningful. We’ve worked hard to continuously improve the platform, expand features, maintain performance, and build a creative space that feels both powerful and welcoming.
We’re also really glad you’ve enjoyed the contests and the support on Discord — community engagement is a huge part of what makes PixVerse special. Creators like you are the reason the platform keeps evolving.
Thank you for your trust, your support, and for being part of the journey. We’ll keep pushing forward and striving to deliver an experience that lives up to your words.
I have started my ad agency and…
I have started my ad agency and freelance journey with pixverse it's very close to my heart. from the beginning it was affordable and fast with generations
30 March 2025
Unprompted review
Reply from PixVerse
Thank you so much for sharing your journey with us! We’re thrilled to hear that PixVerse has played a part in the success of your ad agency and freelance work. It’s fantastic to know that our platform has been affordable, fast, and valuable in helping you grow.
We’re here to support you as you continue to create and expand your business. If you ever need assistance or have any feedback, don’t hesitate to reach out. Wishing you all the best on your journey with PixVerse!
Very Credit Friendly
PixVerse’s video and image models are quite impressive and I really like being able to make cheap test videos in 320P and being able to upscale after I have a video that I like. PixVerse’s team helps keep credit costs down and have a credit roll over so you don’t have wasted credits all the time. It is also handy that their moderation isn’t totally overboard.
23 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for this detailed and thoughtful review!
We’re really glad to hear that the 320P testing + upscale workflow is helping you experiment affordably before committing more credits. That flexibility is exactly what we designed it for — giving creators room to iterate without pressure.
And we appreciate your feedback on moderation as well — we aim to maintain a balanced environment that protects users while still allowing creative freedom.
Thanks again for being part of the PixVerse community and for sharing your experience.
A Platform I’ve Trusted Since the Beginning
I’ve stuck with PixVerse since the beginning because it makes video creation feel straightforward and efficient. When a platform can repeatedly turn an idea into a usable result with minimal friction, that’s a real advantage—and PixVerse does that well.
15 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for your kind words! We’re thrilled to hear that PixVerse has been a trusted tool for you and that it’s been helping you turn your ideas into reality with ease. It’s feedback like yours that motivates us to continue improving and offering the best possible experience for our users.
If you ever have any suggestions or need assistance, don’t hesitate to reach out. We’re here to support you every step of the way! Thank you for being part of the PixVerse community
Try it, wont regret it!
Ive tried many different renderers in the last few years and this one stuck by the longest for now. Many different render options, super friendly customer support and reasonable pricing. What more coukd you ask for 👆💯
28 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for your amazing review! We’re thrilled to hear that PixVerse has stood out among the options you’ve tried, and we’re especially happy that our customer support and pricing have made a positive impact.
We’re always working to improve and offer even more to our users, so if you ever need anything or have suggestions, feel free to reach out. Thanks for being a part of the PixVerse community!
This is a perfect tool for presenting…
This is a perfect tool for presenting avatars, singers and an awesome interface for working on Text to Image. Perfect generations with Nano Banana Seedream and Qwen Image. You have a seemless experience in creating engaging videos in various formats. The latest model 5.6 is top notch! Must try, Enjoy!
28 February 2026
Unprompted review
Reply from PixVerse
Thank you so much for the fantastic feedback! We’re thrilled to hear that PixVerse has been such a valuable tool for creating engaging videos and presenting avatars.
Your enthusiasm means a lot to us, and we’re excited to continue supporting your creative projects. If you ever need any assistance or have more ideas to share, feel free to reach out. Enjoy creating with PixVerse!
Very bad
Very bad. The updates and website interface have worsened, and there are also significant balance losses due to errors, for example, (go right but goes the wrong). There's also the lack of a negative wave feature, and there are restrictions on requirements that claim to be sensitive but aren't actually. In short, don't invest your money in this site and look for an alternative.
26 February 2026
Unprompted review
Reply from PixVerse
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the updates and interface. We understand how frustrating it can be when things don’t work as expected, especially when it impacts your balance and user experience.
To investigate the balance discrepancies and the specific issue you encountered with the "go right but goes the wrong" behavior, we encourage you to reach out to our support team at support@pixverse.ai
. Please provide your account details and any relevant screenshots, and we’ll look into this promptly.
Regarding the missing negative wave feature and the sensitivity claims, we genuinely appreciate your input, as it helps us to improve. We’ll be forwarding this feedback to our product team for consideration in future updates.
We value your input and would love to make things right. Please feel free to contact us anytime!
My experience has been frustrating and…
My experience has been frustrating and disappointing. I paid a weekly subscription, but had not used any of the credits. Many months passed before I noticed my account was still being debited. I asked Pixverse to cancel my membership, but they advised me to log in to my account and cancel the subscription under my plan, which was a basic plan. I could not see the button they suggested in the screenshot they sent me, so I went to PayPal and cancelled the recurring payment. I reviewed the warranty and refund conditions on the Pixverse site, which state that a full refund is available if the credits have not been used; in this case, mine had not been used. My PayPal account shows that I have been paying for an Elite membership, not a basic account. I have contacted Pixverse multiple times via email, but they state that there is no account associated with my email address, yet they still respond with Google payment advice. I can log into my account with my email and see the unused credits, so why is Pixverse saying I don't have an account when I do? Do not sign up with this company. Find a reputable company with Good reviews before taking action.
17 February 2026
Unprompted review
Reply from PixVerse
We sincerely apologize for the frustration this situation has caused. It sounds like there may be a mismatch between the PixVerse account linked to your subscription and the one you're logging into. To assist you in resolving this, please provide your PayPal payment details (such as transaction ID or the email address used for the payment) so our support team can help locate your account and clarify the issue.
You can reach us at support@pixverse.ai, and we’ll do our best to assist you in sorting this out. We appreciate your patience, and thank you for your understanding.
2 Things (1)How to get a Refund and (2)Cancel Subscription.
1/8/26
I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of credit and purchase more or a bigger subscription. I have a month to month subscription and this is how I cancelled it. [FOR THOSE THAT ARE TRYING TO CANCEL (2) THINGS. THE POLICY FOR A REFUND IS: (1) You may ask for a refund if you have an unused subscription. So if you have a month or more that you have not used the subscription, you can ask for a refund for those. It specifically reads unused subscription, so I am not sure if you purchased yearly. You can find this on the MY PLAN Page at the very bottom. Click on How do I get a refund. Please provide all the information that they are requiring you to have. I also added a screenshot of the directions to show them that I am providing what is said. (2) To Cancel you need to downgrade your subscription to a free subscription, this will automatically cancel the paid subscription.] After that point you may delete your account. I know that it shouldn't be this difficult to cancel a service and sometimes you overlook things (especially when you are pissed about the service). I hope this helps someone.
1/11/26
UPDATE: It’s been 3 days and I have already received my refund.
7 January 2026
Unprompted review
Reply from PixVerse
Thank you for sharing your experience, and we truly appreciate your feedback. We're glad to hear you were able to successfully cancel your subscription and receive your refund.
If you face any issues in the future, don't hesitate to reach out to us at support@pixverse.ai. We’re here to assist you.
We appreciate your patience, and thank you for your valuable insights.
Canceling is a mess
Canceling is a mess. On the subscription page, it tells me to delete my account through “User Info,” but then says deleting your account won’t cancel your subscription and you still need to cancel on the “Subscribe” page. That’s ridiculous — it’s a loop with no clear cancel button.
On top of that, the output quality is weak — 8 out of 10 videos I generated were basically unusable. Not worth the money, and the cancellation process feels intentionally difficult.
21 December 2025
Unprompted review
Reply from PixVerse
We’re sorry to hear about the frustration with the cancellation process and the video quality issues you’ve encountered. We want to assure you that canceling your subscription is simple—just go to the "Subscribe" page and click on "Downgrade" to cancel your paid subscription. For further assistance, we have a detailed cancellation FAQ, and our support team is available to guide you through the process.
Regarding the video quality, we understand how disappointing that can be, and we’re working to improve the service. If you continue facing issues, feel free to reach out to our support team support@pixverse.ai for more help.
I paid for a subscription and got my…
I paid for a subscription and got my credits. The next day it took over 200 away for no reason. The images are not always what you ask for. It will do things that you didn't say to do and wastes tons of credits. I'm not impressed at all.
13 December 2025
Unprompted review
Reply from PixVerse
We apologize for the issues you’ve encountered with your credits and the results not meeting your expectations. Credits are not deducted without reason, and you can review your credit usage details on the "Subscription" page. If you find discrepancies or have further concerns, please reach out to our customer support team at support@pixverse.ai. We’ll be happy to investigate and assist you in resolving the issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience
Fraud Alert
I purchased a yearly subscription. The app did not give me the subscription but took my money. The developer refuses to refund me or to fix my issues so that I can have what I paid for. I upgraded from a monthly plan to an annual plan but the app did not recognize my subscription and stripped all functionality away. The developer feedback keeps giving me the runaround telling me that I am not subscribed despite sending them numerous screenshots of my purchase of the subscription.
6 November 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about the issues you’ve faced with your subscription and the frustration it’s caused. We understand how important it is to have your subscription recognized properly. To help resolve this, please email us at support@pixverse.ai
with the following details:
- Your account ID
- The email address used for the purchase
- Screenshots of your subscription confirmation or PayPal/Stripe transaction details
This will allow us to investigate the issue further and ensure you get the service you paid for. We’re committed to resolving this for you as quickly as possible, and we appreciate your patience.
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