This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, A... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, i... See more
Company replied
PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users t... See more
Company replied
1/8/26 I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of c... See more
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Company details
Written by the company
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Contact info
United States
- support@pixverse.ai
- pixverse.ai
2.2
Poor
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Poor
Poor facial reproduction, also has difficulty following simple seeds, often wastes Credits by producing something totally different to original image.
Just a faction better than the Meta free AI .
29 November 2025
Unprompted review
Reply from PixVerse
We’re sorry to hear about the difficulties you’ve encountered with facial reproduction and credit usage. If the generated images are significantly different from what you requested, we encourage you to contact our support team at support@pixverse.ai with specific details, including the seeds you used and examples of the generated images. This will help us investigate and improve your experience.
I am really annoyed
I am really annoyed. I paid for a 12 month subscription which was about £58 only then to have to delete the app because it started to affect my phone. Samsung said it was using way too much RAM. The app that is pix verse.
I have tried to contact customer service of pixverse but no reply, because I had to reinstall the app I've lost my membership which i cant understand why. Nobody gets back to you, its appalling customer service.
This is awful, a new way to scam people. I'm not at all impressed.
26 November 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about your negative experience with PixVerse, and we understand your frustration regarding the app’s performance and your subscription issues. It’s certainly not our intention to cause any inconvenience, and we apologize for the lack of communication from our support team.
To help resolve this, please reach out to us again at support@pixverse.ai with the following details:
- Your account ID
- The email address linked to your subscription
- Any relevant information about the RAM issue or device performance
This will allow us to investigate and restore your subscription, as well as address the technical issues you’ve encountered. We’re committed to improving our service and ensuring you get the value you paid for.
Thank you for your patience, and we hope to assist you promptly
Swallowing my loss and moving on
Swallowing my loss and moving on, after reporting ridiculous issues on the creation there were no reissuing of credits.
12 November 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about your experience, and we understand how frustrating it can be when your concerns aren’t addressed. We always aim to resolve issues as quickly as possible. While we don’t offer reissuance of credits for certain issues, we do encourage you to reach out to our support team at support@pixverse.ai with specific details about the creation issues you encountered. Our team will be happy to review and see if there's anything we can do to improve your experience going forward.
Thank you for your understanding, and we appreciate your feedback as it helps us improve
I paid for a 12 month subscription
I paid for a 12 month subscription, big mistake.
After almost 2 months since paying I still haven’t received any credits.
After having written to PixVerse support about this I realise that they don’t even read their mail, all I get is a likely AI generated reply asking for details - which I keep giving them again and again without any further action from them.
Stay clear of these scammers!
13 November 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about your frustrating experience, and we understand your concerns. We want to assure you that this is not the level of service we strive to provide. It seems like there may have been a miscommunication with our support team, and we apologize for the delay in resolving your issue.
To address this promptly, please reach out again to support@pixverse.ai with your account details, subscription information, and any correspondence you’ve had. Our team will prioritize investigating the matter to ensure you receive the credits you paid for.
Thank you for your patience, and we’re committed to making things right.
DO NOT USE THIS APP!
DO NOT USE THIS APP!! FRAUD ALERT. They charged my debit card and I didn't authorize this. It happened on 10/6/25. All I did was go to look at this app and how it worked. While I was looking, it had brought me to a payment page, when I tried to hit the back button? It charged my debit card on file with my Google account. I immediately realized it charged me, and I called my bank. They reversed the charge pending investigation. Today, 10/29/25 I was charged again. I had emailed this company Pixverse, that day when it originally happened. I received an automated response and then nothing. This has caused so much grief, they fought the charge! I had to redo all my monthly bills, and now for them to charge my new debit card because its in file with my Google account? My bank stated because I use biometrics, I authorized this and I did not. I've tried every available email to this company with no response. Please, do not even go into this app. Before I tried to exit out, the app did not work well at all. A sample photo literally morphed family members into strangers. You have to be an expert in ai. Don't waste your time. They banged me out for $64.99, which I can't seem to get back.
6 October 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about the trouble you’ve encountered, and we completely understand your frustration. Please rest assured that PixVerse does not charge without authorization. If you have concerns regarding any charges, we encourage you to reach out directly to our customer support team at support@pixverse.ai with the details of the situation, including any payment information. Our team will investigate the matter promptly and assist you in resolving the issue.
We also recommend checking the payment settings in your Google account to ensure everything is correctly managed. Thank you for your understanding, and we’re here to help make things right
Pixverse propagates theft
My friends intellectual property was stolen by an user of this website and aided by the website giving them no option to contact them to report it or ask for takedown.
20 October 2025
Unprompted review
Reply from PixVerse
We are deeply sorry to hear about your friend's experience, and we take matters of intellectual property theft very seriously. PixVerse is committed to protecting the rights of all users, and we have procedures in place for reporting violations.
To address this issue, please have your friend reach out to us at support@pixverse.ai with all the relevant details, including the content in question and any supporting evidence. Our team will promptly investigate and take the necessary action.
Thank you for bringing this to our attention, and we’ll work to resolve it as quickly as possible. We appreciate your patience
Rip off!!!
If you want an app that will constantly waste your credits and money by introducing random, nonsensical elements into videos etc, this is it.
I've had to do the same videos up to 10 times or more before giving up! Don't waste your money!
20 October 2025
Unprompted review
Reply from PixVerse
We’re truly sorry to hear about the issues you've encountered.
To help improve the situation, we encourage you to reach out to our support team at support@pixverse.ai with specific details about the videos you’ve created. We’ll be happy to investigate and assist you in resolving the issue, and we’ll work to make sure you get the value you paid for.
Thank you for your patience, and we’re committed to addressing your concerns
Paid for a subscription
Paid for a subscription, videos still come watemarked! Prompts are not very accurate. Definitely not enough credits with the subscription.
17 October 2025
Unprompted review
Reply from PixVerse
We apologize for the inconvenience you're experiencing with watermarked videos. As a subscribed user, your videos should not have watermarks. Please contact our customer support team at support@pixverse.ai with your account details, and we’ll investigate the issue and ensure you receive the full benefits of your subscription.
Regarding prompts and credits, if you're encountering challenges with accuracy or credits, we're here to help clarify and resolve those as well. Thank you for your patience, and we look forward to assisting you
Reply from PixVerse
It seems like you're not having the best experience, and we’re sorry to hear that. If there's anything specific you're unhappy with or if you need assistance, please don’t hesitate to reach out to our support team at support@pixverse.ai. We're here to help improve your experience and address any concerns you may have.
Thank you for your feedback!
Avoid scam. Cannot cancel subscription
Even i delete my account i still can't unsubscribe it jesus and also when i login on my delete acc, it somehow get me a new id that i go to the subscription and see it has no plan which then bring back the problem of can't cancel the subscription of the old and delete account. Oh gods someone pls sue them before they claim another victim
13 October 2025
Unprompted review
Reply from PixVerse
We sincerely apologize for the frustration you've encountered with canceling your subscription and account management.
To resolve the issue, we recommend reaching out to our support team at support@pixverse.ai with your account details and a description of the problems you’ve experienced. We’ll prioritize your case and assist you in resolving the subscription and account deletion issues promptly.
We understand how upsetting this situation is, and we appreciate your patience as we work to make things right for you. Thank you for bringing this to our attention
Trump or putin biased
Well. It's good on some things and bad on other things. Who and where is this app from.???
Load a image of trump and putin separately, ask the a I to turn them into the devil..it will do it for trump. But won't for putin. And I tried several times.. strange..I just wonder who is pulling the strings here.. I think I will delete the app.
9 October 2025
Unprompted review
Reply from PixVerse
Thank you for sharing your experience, and we’re sorry to hear about the issues you're encountering. We want to assure you that PixVerse does not engage in biased behavior towards any individuals. If you are facing difficulties with specific prompts or image generation, we encourage you to reach out to our support team at support@pixverse.ai. They can help investigate and provide guidance on how to improve your results.
Thank you for your feedback, and we hope to address your concerns
FORCED PREDATORY PAYMENTS
You sign up for $8 and get charged $96 with no warning. Deceptive forced predatory payment system
28 September 2025
Unprompted review
Reply from PixVerse
We’re really sorry to hear about the issues you’ve experienced with your payment. It’s never our intention to cause confusion or frustration regarding charges. We want to clarify that PixVerse does not engage in deceptive billing practices.
If you believe there’s been an error with your subscription, please contact our support team at support@pixverse.ai with your account details and payment information. We’ll investigate the situation and work to resolve it as quickly as possible.
We appreciate your understanding, and we’re here to assist you in sorting this out
Data Security Questionable, No Email Response
The platform is efficient, but it leaves something to be desired in terms of security and transparency with users. For security reasons, I requested the deletion of my account and personal data, as this is my right as a user. However, the platform provides vague answers and lacks transparency about how my data is handled. Not to mention that the terms of use are complex and difficult to access, the support FAQs are difficult to understand and locate, the platform has three email addresses, but only one responds, and it also provides automated responses, likely from bots. Everything suggests that there are no employees to assist users. I gave the platform 15 days to provide an opinion on my data, as it was handled as is legally required by the LGPD and any data protection agency in any country. The terms of use are very unfavorable to users. I needed to file a complaint with the ANPD to demand explanations. There is a massive number of users like me who sent personal photos for editing and have doubts regarding the security of this data, as the company does not provide any transparency. They want to benefit from user data but not any transparency.
9 August 2025
Unprompted review
Reply from PixVerse
We’re genuinely sorry to hear about your concerns regarding data security and transparency. At PixVerse, we take user privacy and data protection seriously, and we are fully committed to complying with data protection laws, including the LGPD.
We apologize if you’ve encountered difficulties in getting the support and clarity you needed. To address your request for account and data deletion, please email us directly at support@pixverse.ai with your account details, and we’ll ensure that your request is processed according to legal requirements.
Thank you for your patience, and we’ll work to resolve your concerns promptly
Paid subscription, but watermark still on every video
I paid for a Pixverse subscription that clearly promised all exported videos would be watermark-free. Despite this, every single video I created came with a watermark. I contacted support by email, but my message was ignored. This is misleading and fraudulent practice. Customers pay for a service that is not delivered as advertised. Totally unacceptable
19 September 2025
Unprompted review
Reply from PixVerse
We sincerely apologize for the issues you’ve encountered with watermarked videos and the lack of response from our support team.
To resolve this matter, please reach out again to support@pixverse.ai with your account details, and include any relevant information about the videos you’ve created. We will investigate this issue promptly and ensure you receive the service you paid for.
We appreciate your patience and are committed to making this right for you. Thank you for bringing this to our attention
Unable to register
Unable to register, kept saying too many log in attempts. Looked at the reviews and seemed a good thing that I was uable to create an account after all
24 August 2025
Unprompted review
Scam
Scam
I should get extra credit after I signed up, that was the offer, but when I signed up I got nothing, I tried to contact them by email, instagram and even play store review, and no answer
8 August 2025
Unprompted review
Using the basic plan and it's good!
I thought the Image to Video thing worked really well for the most part and the daily credits are a nice thing too!!!
30 July 2025
Unprompted review
Avoid Pixverse, total scam.
Avoid! This site is a scam. No way to unsubscribe. Thus, your monthly payments are forever. You will have to replace your card with a new identifier code.
11 June 2025
Unprompted review
Went to sign up for a month by month to…
Went to sign up for a month by month to try it out. I belong to a different ai site, its very good and just wanted to broaden my horizons as they say. They charged me 288 dollars. I contacted PayPal, they cancelled the auto renew, but they could not stop the payment. I contacted my bank, and they will refund it. None of the emails listed on the site work, they all bounce back. So, avoid.
15 May 2025
Unprompted review
Stupid thing keeps adding stuff i…
Stupid thing keeps adding stuff i didn't ask for, losing credits every time, never again subscribing to this crap
26 April 2025
Unprompted review
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