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Palmer Johnson Reviews 2,430

•
TrustScore 5 out of 5

4.8

Business-to-Business service
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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and knowledgeable staff. Customers consistently praise the prompt responses and efficient handling of their inquiries and orders, often noting the professionalism and helpfulness of the team. Many appreciate the detailed assistance and expertise provided, especially when sourcing parts or dealing with urgent situations, making their overall experience smooth and satisfactory. However, some customers also noted difficulties in getting updates and understanding why things were not progressing as expected. A few other people also felt that communication was poor and that the turnaround time for service was excessively long, with some even receiving products that were not properly prepared.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Product

Users describe positive interactions with product, consistently reporting that parts are correct, of good... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jen Cook! she has been the best rep i have ever had the pleasure of dealing with. She was prompt, Kind and on top of every question i had. Jen helped us work through several different scenarios. Unfor... See more

Rated 5 out of 5 stars

JCB couldn't get us the correct parts, and also didn't have stock of it in USA, parts came from UK both sets wrong. Went through you guys pricing and availability way better. Got the parts within 2 da... See more

Rated 5 out of 5 stars

Pat was very knowledgeable and professional! In a world of computers and ai it was delightful to talk to someone who knew what they were talking about! He was extremely helpful, answered all my quest... See more

Rated 5 out of 5 stars

I was pleasantly surprised when my parts showed up early as initial arrival date was said to be delayed because USA did not show inventory. Always get very responsive feedback from the staff at the Ed... See more

Company details

  1. Business-to-Business service

Written by the company

Palmer Johnson delivers heavy-duty, off-highway and industrial powertrain and equipment solutions through sales, engineering, service and parts support across North America. The organization includes Palmer Johnson Power Systems (founded in 1977), which specializes in transmissions, axles and drivetrain components, operates seven sales and service branches, and runs volume OEM transmission and axle remanufacturing programs from its Madison, Wisconsin headquarters. Hamilton Power Solutions (founded in 1954) and Continental Engines (founded in 1968) together expand the company’s engine and engineered-solutions capabilities, providing diesel and gaseous engine application expertise, engineered customer builds, value-added solutions for engines and generators, and full-service repair and maintenance in-shop and in the field for markets including agriculture, construction machinery, welders, compressors, material handling, pump/irrigation, forestry and mining. Palmer Johnson is an authorized distributor and service center for leading manufacturers and product lines including Twin Disc, ZF Off-Highway, Dana Spicer, Carraro, Funk, Wichita, Eaton Airflex, Deutz, Hatz, Isuzu, Scania, JCB and HD Hyundai.

Palmer Johnson Service

Written by the company

The people to do it right

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

They sold us a remain clutch for almost…

They sold us a remain clutch for almost 42000,00 and when I called back to find out when it was being shipped the representative that sold it to me was on vacation. I ended up talking to another person who then explained that what she sold us was not going to work in our machine. Ever since then u have been getting the run around about getting our money back. It has been over a week and the only answer I’m getting is they are wishing with accounting. I’m beginning to think we have been scammed but everything I read states they are a real company but at this point if they were a real company we would have had our money back by now.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected need for material

Unexpected need for material. PJ was out of stock but kept me informed and worked with us attempting to bring in earlier than anticipated lead time. Jen C. kept us updated and answered all our questions as soon as she could find the info.

2 June 2026
Rated 5 out of 5 stars

Excellent service and customer support

Excellent service and customer support. I purchased spare parts from Palmer Johnson, and the entire process was smooth and efficient. Communication was clear, responses were prompt, and the team was very professional. Highly recommended.

22 May 2026
Rated 5 out of 5 stars

Great employees to work with

Great employees to work with. All were very courteous and knowledgeable. Facility was especially clean and well organized (from the restroom and front lobby to the warehouse). Estimate and billing was very clear and in a timely manner.

21 May 2026
Rated 5 out of 5 stars

Parts Quote & Order

Josh is very good at getting me the quotes i require and then once the PO's are given getting me the parts i require in a fast and efficient manner

21 May 2026

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