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plan.com Reviews 17,999

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TrustScore 4.5 out of 5

4.4

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Looking at 3,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and polite demeanor, often highlighting their ability to explain complex information clearly and resolve issues efficiently. The customer service is consistently described as excellent, with many appreciating the friendly, understanding, and professional approach of the agents. People also commend the overall service for being quick, effective, and providing competitive pricing, with some even noting significant savings. However, some people were dissatisfied with the customer service, experiencing issues like being cut off, receiving no data or phone signal, and difficulties in contacting the company through live chat, calls, or email. There were also complaints about expensive add-ons, low data allowances, and problems with account management, including difficulties in separating payments or obtaining PAC codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being kind,... See more

Service

Consumers find service to be positive, with many reviewers praising helpful and polite advisors who explain... See more

Customer communications

People report ambiguous experiences with contact, with many expressing significant frustration over... See more

Price

Reviewers mention ambiguous feedback about price, with some customers reporting positive experiences where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more

Rated 5 out of 5 stars

I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more

Rated 5 out of 5 stars

Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more

Rated 5 out of 5 stars

Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more

Company details

  1. Telecommunications service provider

About plan.com

Written by the company

plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.

Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.

Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.

plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All staff incredibly helpful!

Craig was very helpful with my renewal. He gave me a great deal and the whole process was very easy to deal with.

I’ve been having to call plan a lot lately (nothing of fault their side) and they’ve been super helpful every single time and I cannot fault all the staff that have helped me.

I dealt with Abbigail & Owen on the phones when sorting out eSIM issues and they were both incredibly helpful.

Highly recommend plan.com to anyone. Great company and great customer service

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with Plan.com

Very disappointed with Plan.com. Before I signed the contract, Kaiden was extremely helpful and responsive. The moment I became a customer, everything changed.

My daughters' SIM cards have not worked for over two weeks, I still have no proper answers, and customer support has been extremely poor. It feels like once you sign the contract, they simply stop caring.

Would not recommend based on my experience.
Avoid!!!!!!please don’t make the same mistake , u will have no one to speak to two weeks only automatic reply don’t do it !!!!!!

30 May 2026
Unprompted review
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Reply from plan.com

Good afternoon,

Thank you for your review, and we are truly sorry to hear that your daughters' SIM cards have not been working for over two weeks. We completely understand how frustrating this must be, and we sincerely apologise that you've felt unsupported since joining us.

A member of our team will be contacting you directly to resolve this as a matter of urgency. We appreciate your patience and look forward to speaking with you soon.

Best regards,
Plan.com

Rated 1 out of 5 stars

£1000 invoice for 8GB of data

I renewed the contract and now they have told me I can’t cancel the contract because I’m a limited company. They have also hit me with an invoice for over £1000 for going over my data allowance by 8GB which is why I no longer want to be with them. I’d suggest new customers to stay away from plan.com. Absolute ripoff today and no one on the team wants to help.

8 June 2026
Unprompted review
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Reply from plan.com

Hi Jacob,

Thank you for your review, and we're truly sorry to hear about your experience.

Please be assured that your case is currently open with our team and we will be in touch with you directly to work towards a resolution.

Thank you for your patience and we are sorry again for the inconvenience caused.

Best regards,
Plan.com

Rated 1 out of 5 stars

Another horrible roaming charge…

Another horrible roaming charge countless issues with this company previously I have been charged £7 for 50 seconds of roaming. I have a £5 limit on my account so why is it still going over. Be warned and weary of this company

8 June 2026
Unprompted review
plan.com logo

Reply from plan.com

Hi Bob,

Thank you for your review, and we're sorry to hear you've been charged over your spend limit.

We'd like to investigate this for you, but we haven't been able to locate your account from the information available here. Please do get in touch with us directly with your account details and a member of our team will look into this as a priority.

Best regards,
Plan.com

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