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plan.com Reviews 17,999

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TrustScore 4.5 out of 5

4.4

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Looking at 3,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and polite demeanor, often highlighting their ability to explain complex information clearly and resolve issues efficiently. The customer service is consistently described as excellent, with many appreciating the friendly, understanding, and professional approach of the agents. People also commend the overall service for being quick, effective, and providing competitive pricing, with some even noting significant savings. However, some people were dissatisfied with the customer service, experiencing issues like being cut off, receiving no data or phone signal, and difficulties in contacting the company through live chat, calls, or email. There were also complaints about expensive add-ons, low data allowances, and problems with account management, including difficulties in separating payments or obtaining PAC codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being kind,... See more

Service

Consumers find service to be positive, with many reviewers praising helpful and polite advisors who explain... See more

Customer communications

People report ambiguous experiences with contact, with many expressing significant frustration over... See more

Price

Reviewers mention ambiguous feedback about price, with some customers reporting positive experiences where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more

Rated 5 out of 5 stars

I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more

Rated 5 out of 5 stars

Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more

Rated 5 out of 5 stars

Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more

Company details

  1. Telecommunications service provider

About plan.com

Written by the company

plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.

Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.

Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.

plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Excellent service

The service received was good, however it took until the third operative to solve our problem, her expertise and application of her knowledge was impressive

3 June 2026
Rated 1 out of 5 stars

No service, no resolution

Old sim cancelled on renewal and new sim requested for better network coverage with phone. Phone came but no sim. Esim sent but new phone faulty and can't read it. Hours and days spent talking to bots, customer service (by borrowing phones from other people although lovely ended up looping the same process that didn't resolve it) Requested refund. No response. Requested contact be cancelled as within the 14 days cooling no response. Still without a working phone no sign on getting on the network in sight nor response to trading acts request.

I am currently taking my maternity and have a newborn at home and this is the only line I have therefore leaving us completely isolated and uncontactable. This has meant dragging a newborn out to try and visit agencies as can't contact them and missing important health appointments. It's not only inconvenient but dangerous. I have been a loyal customer for 10 years.

4 June 2026
Unprompted review
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Reply from plan.com

Hi Victoria,

Thank you for your review, and we're sorry to hear of your recent experience.

Could you please get in touch with us directly with your account details so we can investigate and get this resolved?

We're sorry for the inconvenience and look forward to hearing from you.

Best regards,
Plan.com

Rated 1 out of 5 stars

I feel very disappointed with the…

I feel very disappointed with the support I have been given when trying to switch to another provider. My 36 month contract has come to an end and it has been extremely difficult trying to obtain a PAC code which I requested via text message as advised on Tuesday. When I have had to do this before with other providers it was instant. I have also emailed in several questions which have not been answered, just an AI response which didn’t answer the question. I have requested a speak to someone with no success. I feel this is very poor given I have been a customer for 36months!

2 June 2026
plan.com logo

Reply from plan.com

Hi Joanna,

Thank you for your review, and we're truly sorry to hear about your experience.

We can see that you have recently been in touch with our team by email and we will be reviewing this and getting back to you directly very soon.

Thank you for your patience.

Best regards,
Plan.com

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