I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience today
Great experience today. Harry put my mind at rest over recent fraud issues and, again, ease my stress.
Impeccable service.
3 June 2026
Unprompted review
MJ was courteous, respectful, considerate and returned my calls as he promised.
MJ was helpful, gave advice when asked, returned my calls to give thinking time, good customer service.
3 June 2026
Unprompted review
Damon was polite and extremely helpful
Damon was polite and extremely helpful. Happy to stay with Plan because of his assistance.
3 June 2026
Unprompted review
Avoid plan.com
Hate that any adjustment to your contract means you start a 3 year contract all over again. Also been requesting PAC codes for over 3 weeks!! stopped responding to me emails and dont answer the customer services tel number.
3 June 2026
Unprompted review
Reply from plan.com
Hi there,
Thank you for your review, and we're sorry to hear about your experience.
We haven't been able to locate your account from the information available here. Please do get in touch with us directly with your account details and a member of our team will look into this as a priority.
We're sorry for the inconvenience caused and look forward to hearing from you
Best regards,
Plan.com
Not requested any calls or dealt with…
Not requested any calls or dealt with Plan.com yet keep getting spam calls about business contracts.
3 June 2026
Unprompted review
Reply from plan.com
Hi Rob,
Thanks for getting back to us. Your number has been passed to our Data Controller and added to our Do Not Call list. You should not receive any further calls.
We're sorry for the inconvenience caused.
Best regards,
Plan.com
Since a week ago I keep telephone to…
Since a week ago I keep telephone to plan.com and each time I have to wait 15-30minutes to start talking someone
And first sending a new physical sim but didn’t and now e sim that fine but still not working I have been speaking several persons and now I scanned second e sim
Please help me soonest. I will be very busy from tomorrow I have no time to sit and wait for this.
2 June 2026
Reply from plan.com
Good afternoon,
Thank you for your review, and we're sorry to hear about the difficulties you've had this week. We're glad you were able to reach us via live chat today and can confirm that your ticket has been reopened with our Customer Service team who will be looking into this as a priority.
We will be in touch with you as soon as possible. Thank you for your patience.
Best regards,
Plan.com
Leon was unbelievably considerate
Leon was unbelievably considerate, helpful & knowledgeable in his approach to sorting out the long standing issues with my phone, which he has very efficiently managed to sort out for me ! Super Grateful! Leon is a Legend 🤩
3 June 2026
The assistant Leon was very polite…
The assistant Leon was very polite patient and helpful
3 June 2026
Alexandra Anderson was brilliant
Alexandra Anderson was brilliant. Very helpful and understanding towards my circumstances. She took the time to explain and make sure I I understand what I’m signing up for and what my next steps will be so there are no surprises especially with billing which I really appreciated.
3 June 2026
Brilliant service
Brilliant service. Big thank you to Damon bagnall. Easy guy to talk to. A quick service.
3 June 2026
Unprompted review
MJ was very knowledgeable and a…
MJ was very knowledgeable and a pleasure to speak to, thank you
3 June 2026
Unprompted review
Abigail was very kind and helpful
2 June 2026
Jack was very thorough and calm…
Jack was very thorough and calm throughout the call and explained things simply. He was able to save me £10 a month on my bill with additional extras. Thank you Jack
3 June 2026
Unprompted review
Excellent service ive been with them…
Excellent service ive been with them now for years with no complaints easy to use the portal, very satisfied
2 June 2026
The advisor asked relevant questions…
The advisor asked relevant questions about why i was moving. He listened to my reasons and for leaving and was polite and courteous.
I wouldn’t hesitate to use plan in the future.
1 June 2026
Extremely helpful
Extremely helpful, knowledgeable and a pleasure to talk to
2 June 2026
Unprompted review
Extremely helpful!
2 June 2026
Unprompted review
Very polite and friendly
Craig talked me through all my options and answered every question I had politely and professionally.
2 June 2026
Unprompted review
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