Planio Reviews 

220
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I've been using Planio for a number of years and to be honest they've always been really helpful and responsive to support queries. We now use it as a primary development board and the fact it has a b... See more

Rated 5 out of 5 stars

We have been using Planio for over 17 years now, and we couldn't manage without it. We rely on it for customer support desk communication as well as internal issue tracking to manage our daily work. W... See more

Rated 3 out of 5 stars

We have started using Plan.io as our single means of collaboration and task assignment system. However, there are areas that we are still exploring. Our eventual target will be to use plan.io as an in... See more

Company replied

Rated 4 out of 5 stars

plan.io is fantastic with regards to ease of use and available features. My team consists of people of varying techy abilities yet all have raved about the usefulness of plan.io system. From... See more

Company details

  1. Software company

Information provided by various external sources

Building a product. Shipping software. You need fingertip access to information. Too often, that information is spread out through issues, git commits, ideas sketched out in the wiki and random documents. Planio helps you put all this information in one place.


Contact info

4.1

Great

TrustScore 4 out of 5

220 reviews

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4.1

All reviews

(220)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

Great support. Answered my request quickly, developed the new feature and notified me about the release within weeks. Great Job!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Planio Is perfect for us!

I've been using Planio for a number of years and to be honest they've always been really helpful and responsive to support queries. We now use it as a primary development board and the fact it has a built in help-desk feature is really useful. The new MCP server tool is really, really useful too. Well worth looking into if you're after a system like this.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy Planio users for over 17 years now …

We have been using Planio for over 17 years now, and we couldn't manage without it. We rely on it for customer support desk communication as well as internal issue tracking to manage our daily work. We’ve even designed a few in-house applications using their backend API, which works brilliantly. Whenever we run into an issue, the support from the team is instant and always helpful!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Support for Mermaid Diagrams!

Planio now supports embedded Mermaid diagrams! Mermaid diagrams are great for visualizing processes and many other things. Planio uses the textile markup language which is text based and AI friendly, so now you can easily create and embed Mermaid diagrams in your pages. I've created process flowcharts and sequence diagrams in seconds by copying existing documentation and asking an AI chatbot to convert into a mermaid diagram. It's awesome!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Fast, helpful support

Planio support always respond quickly and are very helpful, usually resolving any issues or queries we have perfectly. Recently they made a software change to improve our experience within a few days of us reporting the issue.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Last 7 Days I was struggling to get…

Last 7 Days I was struggling to get some information before going for the right plan, but sorry to say that no response received, today thanks to Ema Raven for quick reply and payment released immediately. As we grow with the Project we will change the Plan accordingly.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Ema Raven from plan.io support has helped us immediately with a comprehensive answer to our question. Excellent!

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent implementation of redmine +…

Excellent implementation of redmine + added features. Would recommend to anyone that need a central tool for project management and communication in a distributed team (that's how we use it). The all-in-one solution, whereby one has wiki, issue tracking, repository, blog, schedule etc is really fantastic.

5 March 2019
Unprompted review
Rated 4 out of 5 stars

We have looked at several different…

We have looked at several different packages to manage our software development processes. Of all, Planio stood out for a number of reasons. It was one of the most cost-effective packages for us as a small team and delivered many automated processes. After about 3 days of the trial, my developers were hooked and by the end of the 30 day trial we had invested so much time and added so much information to Planio, that it was impossible to undo!
I would like to see slightly more projects available for your subscription fee as even though we have a small team, we wanted to create a project for each of our customers' sub-sites but it would have been prohibitively expensive, so we settled on generic projects for the overall site.

5 March 2019
Unprompted review
Rated 5 out of 5 stars

Well done! Go on this way

Well done!
I love Redmine and I use it for my personal project and my company. Planio services avoid all the waste of time about the platform maintenance and let me focus on my projects. The service has no downtime or lags. These guys work very well and the customer service is perfect.

1 February 2019
Unprompted review

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