Planet of Entertainment Reviews 183

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

If you're lucky enough to just want an in-stock item with no dramas, then you'll probably do well. Any slight deviation that might need interaction with a human then forget it. There is no customer se... See more

Rated 5 out of 5 stars

Was looking for The New Tombstone steelbook which was released today. It was available for pre-order on All the major sights like Amazon, HMV, Zavvy etc but when I tried to add it to My basket they al... See more

Rated 5 out of 5 stars

A great experience for me is a good competitive price, thats exactly what I got and a very fast delivery. As for the dvd boxes it was of Deadwood one of my favourite tv shows, great acting great scrip... See more

Rated 5 out of 5 stars

First time ordering from Planet of Entertainment whom I found by accident whilst searching for a hard-to-find 4K steelbook. Prices were ridiculous at other retailers so thought I would give them a try... See more

Company details

  1. DVD Shop

Written by the company

Planet of Entertainment is a UK seller of DVD’s, Blu-Rays, 4KUHD and Steelbooks. We stock the very best in Film, TV and Children’s content from some of the UK’s leading suppliers. We offer Free UK delivery on all orders.


Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good prices on 4k blurays

Good prices on 4k blurays. Case was broken in transit. Good communication. Was offered refund, new disc or replacement case. I choose new case which arrived a few days later. Will be using again.

9 March 2023
Rated 5 out of 5 stars

No delivery (updated)

Where I was for 3 months:
No delivery, no update, no tracking number (order number was listed as being sent pretty quickly) & no help from PayPal. Password reset failed. No access after delivery details page refreshed. Not recommended.
Where we are today & Lessons learned:
Although you may register with your everyday email address, it is overwritten to your PalPal address and all the details are sent there instead!
Also the tracking number is not stored in PoE account, or Paypal; but is emailed once to your Paypal address.
From there we were able to find the damaged label (being held until claimed) and confirm that it was shipped.
Although the team at PoE tried, it was difficult to work out what went wrong until I checked my Paypal email account (not frequently used to secure it). From there the essential order#, and tracking and PoE account details were all waiting.
On reflection service was 10/10, and I would highly recommend them. Sometimes a user can be too smart for their own good :)

30 October 2022
Planet of Entertainment logo

Reply from Planet of Entertainment

Hi RolandM, we're sorry for your experience. Please can you reach out to info@planetofentertianment.com so this can be looked into?

Rated 5 out of 5 stars

Just fab !!!!

Never heard of the company before,but thought I'd give them a go! And I was not disappointed! Great customer service and speedy delivery! Won't be my last time ordering from here! Highly recommended 👌 👍

4 February 2023

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