I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quality company and service
Selling the best products at reasonable prices with excellent service
25 April 2026
Great water pipe connector for Lobo
1 May 2026
Customer Service Juggernauts
The team at PTOV clearly has a customer service first culture. Everyone I've interacted with is authentic and genuine. In an AI h3llscape, it's nice to interact with fellow humans. Especially the very talented humans at POTV. ;)
2 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My entire pack of Bovedas is as dry as…
My entire pack of Bovedas is as dry as the Sahara desert. Can I return these? I should have not bothered since it has been mentioned here before. I thought something would have been done. I'm very disappointed. Part 2 : Planet of the Vapes reacted very quickly to my review and wrote to me. They have also reimbursed me for the dry Bovedas. The rest of the items I bought were in great shape. I've ordered from this company before and I highly recommend them. I understand that they can't verify every package of Bovedas! I appreciate their quick response as well as their website and YouTube videos.
20 May 2026
Unprompted review
Reply from Planet of the Vapes
Hi Brigitte,
Thank you so much for taking the time to share your experience with us, and we are truly sorry to hear that this has been your experience. My name is Miguel, and I am part of the Planet of the Vapes team. Please know that this is absolutely never the experience we want for anyone. We completely understand how disappointing this must feel, and we genuinely appreciate you bringing this to our attention!
We have already gone ahead and requested your contact information through Trustpilot so that we can open a service ticket and reach out to you directly to make sure everything gets fully taken care of. Please keep an eye on your inbox as we will be in touch very shortly, Brigitte!
We are committed to making this right for you, and we truly appreciate your patience.
Looking forward to assisting you further,
Miguel
Website stock wasn't current
Original review was low from bad order experience. A customer rep(not sure of their official title) reached out and made it right. Doing so speaks volumes of them wanting to keep my business and it worked. I will continue to use this company for future orders!
30 April 2026
Reply from Planet of the Vapes
Hi Mike,
We really appreciate you taking the time to share this with us, and we are genuinely sorry that this has been your experience. My name is Miguel, and I am part of the Planet of the Vapes team. We want you to know that what you described is the complete opposite of what we stand for. Greed has no place here, and every single customer interaction matters deeply to us!
We can see that we did reach out with a solution on our end, but we clearly fell short of making you feel truly heard and taken care of, and that is on us. We own that completely, and we are sorry, Mike.
We are going to follow up with you directly right away to make sure this gets addressed properly and that you walk away from this feeling like the valued customer you absolutely are. This is not the impression we want to leave anyone with, and we genuinely want the chance to turn this around for you!
Looking forward to connecting with you very soon.
Sincerely,
Miguel
Edit: We have been trying to reach you via email :)
Larry is amazing always helpful and…
Larry is amazing always helpful and friendly and knowledgeable with prompt responses!
19 May 2026
Unprompted review
Customer service has been great
Customer service has been great. I love the followup videos instructing on use, cleaning, etc. The Lobo has been easy to use.
30 April 2026
They could not send my package and when…
They could not send my package and when i asked refund i get the refund but the refund price wass lower what i originall payed 175 and i got back measly 135.
1 May 2026
Reply from Planet of the Vapes
Hi Jani,
Thank you so much for taking the time to share your experience with us, and we are truly sorry to hear that this has occurred. My name is Miguel, and I am part of the Planet of the Vapes team. Please know that this is absolutely never intentional, and we completely understand how frustrating and concerning this must feel!
We did want to let you know that we took a look into your account and can see that a full refund was issued on our end due to the package being rejected by customs. We want to make sure we get to the bottom of the discrepancy you are seeing and ensure everything is fully resolved for you.
We are going to go ahead and open a service ticket right now so we can reach out to you directly and make sure this gets taken care of properly, Jani. Please keep an eye on your inbox as we will be in touch very shortly!
We truly appreciate your patience, and we are committed to making this right for you.
With care and sincerity,
Miguel
I bought a Volcano Hybrid and it broke…
I bought a Volcano Hybrid and it broke within 3 days
1 May 2026
Reply from Planet of the Vapes
Hi Megan,
Thank you so much for bringing this to our attention, and we are truly sorry to hear that this has been your experience. My name is Miguel and I am part of the Planet of the Vapes team, and please know that this is absolutely not the experience we ever want for anyone, especially with such a significant investment. We completely understand how upsetting and frustrating this must feel!
We are going to go ahead and create a service ticket right now to make sure we reach out to you directly and get everything fully taken care of for you as quickly as possible. Please keep an eye on your inbox as we will be in touch very shortly, Megan!
We truly appreciate your patience and we look forward to turning this experience around for you.
With care and urgency,
Miguel
I don’t know if I’m just not using it…
I don’t know if I’m just not using it right but I quickly am unable to get good pulls each session and have to put the heat on max.
7 July 2025
Reply from Planet of the Vapes
Hi Dakota,
Thank you so much for taking the time to share your experience with us! My name is Miguel, and I am part of the Planet of the Vapes team. We are truly sorry to hear that things have not been going as smoothly as they should. We completely understand how frustrating that must feel, and please know that this is never the experience we want for anyone!
We are going to go ahead and create a service ticket so we can reach out to you directly and make sure we get everything turned around for you properly. Keep an eye on your inbox because we will be in touch very soon, Dakota!
We genuinely appreciate your patience, and we look forward to connecting with you shortly.
Talk soon,
Miguel
Edit: We have been trying to reach out via email :)
The team worked out my problem quickly…
The team worked out my problem quickly and professionally. Emails were answered right away. Thanks for resolving my problem.
21 May 2026
Unprompted review
Best thing I’ve purchased in awhile
Best thing I’ve purchased in awhile, great job on the shipping too!
1 May 2026
100 %
solid products, excellent information, easy shopping experience, fast delivery
100% recommend Planet of Vapes!
29 April 2026
I love my lobo, absolutely the best purchase I've ever made.
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so satisfied I've recommended it to all of my friends. Shipping was speedy and the quality is amazing.
1 May 2026
Very good i live in Iceland i have…
Very good i live in Iceland i have order alll is perfect thanks you
30 April 2026
Quick to respond
Quick to respond, took care of my ordering blunder with ease. Thanks POTV
20 May 2026
Unprompted review
Affordable worth the money
They are.Very awesome.They have good vapes for dry herbine in the prices are reasonable
1 May 2026
works well, good info on site.
Works well, does what it says and I had no issue with set up and so far so good :) loving it.
16 April 2026
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