I received a delightful courtesy call from Mark just a week before our trip, where he beautifully walked me through our itinerary. His pacing reminded me of a charming train schedule or the voice of a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam rang today to confirm all the details for our upcoming holiday, and he couldn’t have been more helpful. Clear, friendly, organised, and genuinely interested in making sure everything is just right... See more
Company replied
Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more
Company replied
Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more
Company replied
Company details
Written by the company
Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.
Contact info
United Kingdom
- planmyluxe.co.uk
4.9
Excellent
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Plan my tour
Great service from Plan my tour, from start to finish we were kept informed of options and progress of our holiday.
The team were very informative and helped us with understanding our options and even making arrangements with the hotel on booking changes
3 March 2026
Unprompted review
Reply from Planmyluxe
Dear Customer,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Tour
Happy to come back to this company
I have used this company before and find them to be very helpful, efficient, and ready to do the best for you the customer.
2 June 2026
Unprompted review
Reply from Planmyluxe
Dear Anton,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Great holiday
Great holiday, Nice flights, Great hotel.
Pity there was no transport to mey hotel on arrival.Called me two hours later to ask if I still wanted pickup! Checked in to my hotel by then!
13 June 2026
Unprompted review
Reply from Planmyluxe
Dear Mike,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Very helpful and efficient company
Polite, helpful and very efficient! Mark has been very supportive with planning the itinerary and helping us with any questions we may have. Would definitely recommend them as I feel they just go one step further than other travel companies!
20 June 2026
Unprompted review
Reply from Planmyluxe
Dear Susan,
Thank you very much for your amazing feedback for Mark.We are thrilled that you were so impressed with his level of service.
Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.
Best Regards
Plan My Luxe
Just pay an installment towards my…
Just pay an installment towards my holiday Sam was brilliant thank you for making a speedy payment
21 June 2026
Unprompted review
Reply from Planmyluxe
Dear Rachel,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Danny was great with my payment plan
21 June 2026
Unprompted review
Reply from Planmyluxe
Hello Daniel,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Upcoming 3 Centre holiday
Mark went through every aspect of the holiday in detail with me.
20 June 2026
Unprompted review
Reply from Planmyluxe
Dear Linda,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Absolutely made my holiday arrangements…
Absolutely made my holiday arrangements easy and my me feel confident as a lone traveller .
21 June 2026
Unprompted review
Reply from Planmyluxe
Dear Pat,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Friendly booking staff
Friendly booking staff. Everything went to plan. Brilliant experience. Thank you
11 June 2026
Unprompted review
Reply from Planmyluxe
Dear Gwyneth,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Plan my tour was very helpful regarding…
Plan my tour was very helpful regarding me payment especially Danny tody is the 20th and me reference bmt26747
20 June 2026
Unprompted review
Reply from Planmyluxe
Good Evening Steven,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Plan my your was helpful with payment…
Plan my tour was helpful with payment plan.
20 June 2026
Unprompted review
Reply from Planmyluxe
Dear Janine,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Great Company to deal with
Very easy to book what I wanted and friendly helpful customer service
18 June 2026
Unprompted review
Reply from Planmyluxe
Dear Miranda,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Tunisian Holiday reservation
Sometimes I had doubts.
I asked and got the right answers in a short time!!👍
For the reservation made, I received the details of the vacation (flight, hotel, meal plan, transfer) very well presented. Well done / congratulations PLANMYTOUR!👍👍
18 June 2026
Unprompted review
Reply from Planmyluxe
Dear Rihard,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Great service and price from a trustworthy company
Marshal and Mark provided a very efficient service and were always available for help and advice. They booked us into a TUI resort and the price was a lot cheaper than going direct
19 June 2026
Unprompted review
Reply from Planmyluxe
Good Evening Nick,
Thank you very much for taking the time to share your feedback regarding our team members Marshal and Mark will be very glad to read your feedback ..
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
they were very helpful
19 June 2026
Unprompted review
Reply from Planmyluxe
Dear John,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Mark was great
17 June 2026
Unprompted review
Reply from Planmyluxe
Hello Danielle,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Very helpful
17 June 2026
Unprompted review
Reply from Planmyluxe
Dear Ms,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Great service phoned me up week before…
Great service phoned me up week before holiday to check all detail are right and if they could help me any more with my holiday spot on with this company never had a problem yet. Thanks again
17 June 2026
Unprompted review
Reply from Planmyluxe
Dear Richard,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Reply from Planmyluxe
Dear Sharon,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Very helpful operator
Very helpful operator. Efficient and friendly. Will use again
17 June 2026
Unprompted review
Reply from Planmyluxe
Dear Ms Kelly,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.