I received a delightful courtesy call from Mark just a week before our trip, where he beautifully walked me through our itinerary. His pacing reminded me of a charming train schedule or the voice of a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sam rang today to confirm all the details for our upcoming holiday, and he couldn’t have been more helpful. Clear, friendly, organised, and genuinely interested in making sure everything is just right... See more
Company replied
Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more
Company replied
Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more
Company replied
Company details
Written by the company
Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.
Contact info
United Kingdom
- planmyluxe.co.uk
4.9
Excellent
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpfull
14 June 2026
Unprompted review
Reply from Planmyluxe
Dear Customer,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe,
Reply from Planmyluxe
Dear Kathleen,
Thank you so much for your positive comments.Which will be passed on to Sam.
We do hope you have a wonderful time away and that you book with us again in the future.
Best Regards
Plan My Luxe
Amazing Service
Mark has been amazing. Super friendly, helpful and professional.
12 June 2026
Unprompted review
Reply from Planmyluxe
Dear Mark,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Reply from Planmyluxe
Dear Harvey,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Great from start to finish.
11 June 2026
Unprompted review
Reply from Planmyluxe
Hello Elanthii,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Planmytour was very helpful regarding…
Planmytour was very helpful regarding the payment plan
10 June 2026
Unprompted review
Reply from Planmyluxe
Dear Simbai,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Danny called as expected
Danny called as expected, took the remaing balance for my forthcoming holiday. Very friendly and efficient.
10 June 2026
Unprompted review
Reply from Planmyluxe
Dear Heather,
Thank you so much for your positive comments.Which will be passed on to Danny.
We do hope you have a wonderful time away and that you book with us again in the future.
Best Regards
Plan My Luxe
Very good friendly service payment plan…
Very good friendly service payment plan also very helpful…
9 June 2026
Unprompted review
Reply from Planmyluxe
Dear customer,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Easy to deal with
Easy to deal with, prompt and available from 9am to 12pm. Amazing service. Highly recommend
9 June 2026
Unprompted review
Reply from Planmyluxe
Good Evening Sophie,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Reply from Planmyluxe
Hello Zoe,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Reply from Planmyluxe
Dear Marion,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Had a great experience
Had a great experience. Sorted everything out and explained everything in detail. Would definitely recommend.
6 June 2026
Unprompted review
Reply from Planmyluxe
Dear Joanne,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Reply from Planmyluxe
Dear Mary,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Tour
Sam is perfect from plan my tour
Sam is perfect from plan my tour
We have booked over 10 holidays so far no problems
5 June 2026
Unprompted review
Reply from Planmyluxe
Hello Daniel,
Thank you so much for your positive comments.Which will be passed on to Sam.
We do hope you have a wonderful time away and that you book with us again in the future.
Best Regards
Plan My Luxe
Very good company
1 June 2026
Unprompted review
Reply from Planmyluxe
Dear Terry,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Veryhappy with plan my tour 1/06/2026
1 June 2026
Unprompted review
Reply from Planmyluxe
Dear Koki,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Excellent customer service and very…
Excellent customer service and very professional, also available to chat to anyone anytime .
Will definitely be using again
1 June 2026
Unprompted review
Reply from Planmyluxe
Good Evening Helen,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Reply from Planmyluxe
Dear Mohammed,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
Phone was always answered quickly and I…
Phone was always answered quickly and I was helped with anything I asked. Today I was rang up to check everything was ok with confirmation etc. I would recommend this company.
30 May 2026
Unprompted review
Reply from Planmyluxe
Good Evening Anita,
Thank you for taking the time to leave us a review.
I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.
We do hope you have a wonderful time away and that you book with us again in the future.
All the best,
Plan My Luxe
Reply from Planmyluxe
Dear Richard,
Thank you very much for your feedback.
We greatly appreciate your custom with us and look forward to serving you again in the future.
Best Wishes
Plan My Luxe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.