I've started using Growth Technology Foliage Focus. It's produced in Australia and hard to find in the US. Most US suppliers only carry the 250ml bottle but Plant and People carries the 1L bottle whi... See more
Company replied
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See what reviewers are saying
I’ve never seen such happy/healthy plants straight out of the box, especially in this intense heat. These are my first plants after having to let mine go to move across country, then losing all my cut... See more
Company replied
Unfortunately healthy plant pictured was in different quality than that sent. Was a gift for someone but now need to find a suitable replacement. Too much damage and dead growth where it needs to heal... See more
Company replied
Awesome customer service, went above and beyond. Amazing selection!!! I will definitely be back/ order again
4.4
Excellent
88 reviews
No recent history of asking for reviews
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First/last time ordering from them.
Horribly packaged, none of the plants look like the pic on the website. If I saw these plants in a nursery I wouldn’t have even gave them a second look. Customer service was A+ because I ended up getting a refund.
11 April 2024
Reply from Plant and People
Great customer service is important for us.
Gem in the jungle
I ordered some plant fert. And then I realized that the shop was here in Philly. So I decided to swing pass and take a look. What a plant shop it has all the plants you want. If not, they will order. I had a nice convo with a young lady there, and she was helpful. Great shop.
20 April 2024
Never received order
I did not have an excellent first experience with your establishment. I have never received my order.
5 April 2024
Reply from Plant and People
We apologize for the inconvenience with your order. The delay in receiving your package is regrettable and unfortunately there is in transit delay the carrier's side, but the packages should arrive by end week. Rest assured, we're actively ensuring your order's progress and reaching out privately to provide you with the latest tracking information. Your patience and understanding are greatly appreciated
Reply from Plant and People
Thank you for supporting Plant and People, please let us know if there are ever anything planty on your wish list.
This was my first time
This was my first time, I found this company from just searching for Prop drops, which I saw on someone’s Instagram (she didn’t say what brand or anything) so while I was on your site, I found plants and I just love all you have to offer and my plant was packaged perfectly and I would definitely order from here again!! 🌱
28 March 2024
Reply from Plant and People
Super! Thanks so much. We're glad you were able to find what you were looking for and then some. 💚
Satisfied Customer
I've started using Growth Technology Foliage Focus. It's produced in Australia and hard to find in the US. Most US suppliers only carry the 250ml bottle but Plant and People carries the 1L bottle which is more cost effective. Shipping was much faster than anticipated.
18 March 2024
Reply from Plant and People
We are glad you found us and were happy with the shipping time, thank you.
Great plants! Great people! Great plant shop!
Great plants! Great people! Great communinty! I've ordered a lot of plants from Plant and People. More than I can count I'm ashamed to admit lol. But def my go to plant shop. Their plant knowledge is incredible too!
5 March 2024
My order was not shipped
My order was never shipped. I had to call and email to find out where it was. It was then shipped 7 days after I ordered (I had paid extra for 2 business day shipping). I never got a call from them or a response to my emails. Things happen and orders are missed but to never say they were sorry about the oversight? I asked for a shipping refund. They gave me $6 back. Still no apology, no personal communication. Very poor customer service.
16 February 2024
Reply from Plant and People
We completely understand how important it is to receive your order in a timely manner, especially when you've opted for expedited shipping. We did refund your expedited shipping cost since your product was received. Your order was placed on 2/7 and received on 2/16, within our shipping window. Additionally, I want to assure you that we take your feedback seriously and will use it as an opportunity to improve our processes and communication channels to prevent similar incidents in the future.
Below is the email you were sent which is clearly shows our apology.
Once again, apologizes for the disappointment and inconvenience caused. If there's anything else I can assist you with or if you have any further concerns, please don't hesitate to reach out to grow@plantandpeople.com.
Hello,
We have placed a partial refund for shipping. We apologize for any confusion, the delivery window estimate refers to the shipping time when in route by the carrier. I have attached our FAQ page which has more information about shipping window on our side. Due to our capacity in the online and in person retail space we do have a longer shipping window than our competitors. Please let us know if you have any other questions.
https://plantandpeople.com/pages/faqs
I haven’t received my order since 2/7…
I haven’t received my order placed 2/7 nor any updates.
I finally, received my order. I wish in the future, they would give updates i.e. order confirmation, tracking etc. I had to contact Paypal thinking my order was never received and payment was already made. Meanwhile, I ordered another bottle from a different Seller since I needed it.
The fertilizer, Foliage Focus, arrived intact and as described. Yet, you insist that I did not order from you. LOL! Please check your system.
Thank you.
7 February 2024
Reply from Plant and People
We don't show an order for you Please reach us directly at 1-855-PLANTY1 or grow@plantandpeople.com to let us know how we can help. Be well and thank you
Pleasantly Surprised
I was a bit leary of ordering a plant online but I was pleasantly impressed by my experience my plant arrived faster than I anticipated and my plant was packed neatly and secured. The actual plant was fresh as was the soil. A great experience and I would highly recommend PlantandPeople to any and everyone!!
24 December 2023
Probably won’t be purchasing again
I ordered a monstera obliqua that arrived in very poor condition. I contacted the seller and still have not heard back. The plant is still struggling, after about two weeks. Leaves are dying and sad. Some root rot was noted. I'm hoping I can rehab it.
25 November 2023
Reply from Plant and People
After a thorough review we did not see any communication from your email regarding order #1620. Unfortunately, we are unable to respond to messages that we don't receive. We are always available at grow@plantandpeople.com or 1-800-791-1845, as well as, responding to direct messages on social media. Please try to reach us again to help address your situation. Thanks again for using Trustpilot to make us aware of your issue.
It’s always a great experience.
6 August 2023
I 🤎💚 my plants...
I 🤎💚 my plants from Plant and People... great customer service and care...
12 July 2023
Just WOW! Will order again
They kept me informed about my order. They sent me an email telling me the plants I ordered "Were no longer vibrant" and asked if I still wanted them or cancel my order. They just arrived and the way they are packaged is phenomenal! I have ordered from lots of places who can't come close to the service & care you give an order. I'm so freaking impressed, you have no idea!! Thank you!!
15 June 2023
Great Plant Shop!
Great plant shop, great communication, beautiful plants, and they add a personal touch with local delivery. Worth every penny!
6 June 2023
I was happy to order and pick up my…
I was happy to order and pick up my order. I am also grateful that I can get a replacement for the herb plant what was purchased over watered.
30 April 2023
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