Plant and People Reviews 

88
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've started using Growth Technology Foliage Focus. It's produced in Australia and hard to find in the US. Most US suppliers only carry the 250ml bottle but Plant and People carries the 1L bottle whi... See more

Company replied

Rated 5 out of 5 stars

I’ve never seen such happy/healthy plants straight out of the box, especially in this intense heat. These are my first plants after having to let mine go to move across country, then losing all my cut... See more

Company replied

Rated 2 out of 5 stars

Unfortunately healthy plant pictured was in different quality than that sent. Was a gift for someone but now need to find a suitable replacement. Too much damage and dead growth where it needs to heal... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service, went above and beyond. Amazing selection!!! I will definitely be back/ order again

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4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

package arrived intact

package arrived intact, no dent, dings, bends, or tha dreaded leak. placed into tight packing for no movement . .
packed to travel the world
will be ordering from this seller again, without a doubt.
thanks

26 March 2023
Rated 5 out of 5 stars

Great experience

Great customer service & friendly environment. They did not have one of my items they offer a refund or exchanging for another plan.

3 February 2023
Rated 5 out of 5 stars

Plant and People cares about plants and people

I am very happy with my new plants. They came after a little delay with delivery that was immediately addressed by the store. They were delivered with great care and the person who dropped them off was both friendly and helpful. We chatted about plant care and the store. Plant and People is a fantastic business who sources their plants from nearby so the quality is great. Can't wait to buy more!

29 August 2022
Plant and People logo

Reply from Plant and People

Hi,
We will review our order history to check for your order. We recently switched to Grubhub and your order have been caught in the switch. We’ll gladly reach through your email to confirm. We can always be reached at 1-800-791-1845 or grow@plantandpeople.com

Rated 5 out of 5 stars

Gorgeous, healthy & big plants!

I’ve never seen such happy/healthy plants straight out of the box, especially in this intense heat. These are my first plants after having to let mine go to move across country, then losing all my cuttings half way. I researched for two weeks and heard the name Plant And People several times and everyone was right. I was also amazed at how well they packed the plants because the box looked like the postal service played kickball with it but the plants were nestled safely inside like they were hand delivered. I’ll be purchasing from them again 💯!!!

20 July 2022
Unprompted review
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Reply from Plant and People

We are so happy you were able to unite with plants meant a just for you. Please consider us again. Watch for updates and best wishes in your move💚

Rated 5 out of 5 stars

Excellent service

Excellent service! We are very happy with our beautiful plants

12 July 2022
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Reply from Plant and People

We do our best to serve up good service😍 A huge thanks to all your work.

Rated 5 out of 5 stars

Love the community feel

Love the community feel and helpful, personal service offered by the staff. Beautiful plant selection.

3 July 2022
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Reply from Plant and People

Community is important to us, glad you could feel the vibe.

Rated 1 out of 5 stars

Zero communication

Waited a week then order was cancelled with no explanation. Not a trustworthy company to do business with.

24 June 2022
Rated 1 out of 5 stars

I have to write a bad review bcoz I did…

I have to write a bad review bcoz I did not get the plant in mail and when I checked in post office they resend the plant back to the seller.

13 June 2022
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Reply from Plant and People

Sorry you feel this way. Your address was undeliverable which lead the shipper to return the package. We offered to refund but you did not respond. We ship several packages weekly and they are delivered to the correct shipping address.

Rated 3 out of 5 stars

Slow delivery

I received my order 17 days after ordering, not great for the current growing season; there was also some ambiguity on the website concerning live plants versus seeds. There were extra flower seeds included with my order, though.

6 June 2022
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Reply from Plant and People

We’ve updated our website to reflect that we sell plant seeds instead of the actual plant. We thought it would be good to show customers a photo and use of a developed plant.
Our shipping occurs 2x weekly but we cannot determine the services of the shipper. Thanks for the feedback. Don’t hesitate to reach us if you have an order that should be expedited. We can suggest other shipping methods. We thank you.

Rated 5 out of 5 stars

What terrific service I received from…

What terrific service I received from Cherron and her team. They are knowledgeable about the plants they sell, responsive to questions and their customer service is unparalleled. They personally delivered a large and hard-to-find plant to me 2 hours from their shop!

26 May 2022
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Reply from Plant and People

Thanks again. It’s always a joy when plants land in the perfect home!

Rated 2 out of 5 stars

Unfortunately healthy plant pictured…

Unfortunately healthy plant pictured was in different quality than that sent. Was a gift for someone but now need to find a suitable replacement. Too much damage and dead growth where it needs to heal for months. Was excited finding a specific adult plant and now just disappointed

25 March 2022
Plant and People logo

Reply from Plant and People

We responded by email but we’d apologize again. As mentioned before we’d need the plant, regardless of shape, to send a refund.

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