Plastic Online 

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Rated 1 out of 5 stars

Very nearly placed an order from their website which is still operational, but alarm bells started ringing when the Phone number was down and then saw the accounts online and Trust Pilot reviews! Don'... See more

Rated 5 out of 5 stars

Top class. Bought perspex from a different company last year and they were awful (p e r s p e x s h e e t u k ). Badly damaged, slow delivery, rubbish courier and took about six weeks for a refun... See more

Company replied

Rated 5 out of 5 stars

I spent ages Googling for plain white plastic/acrylic coasters to under ornaments and plants on white window sills. Eventually found Plastic Online. The white ones are exactly right and unobtrusive... See more

Company replied

Rated 5 out of 5 stars

Easy to use website together with a wide range of products. Competitive prices. I needed a small amount of acrylic sheet for a hobby project and Plastic Online stood out as the supplier of cho... See more

Company replied

Company details

  1. Plastic fabrication company
  2. Acrylic Shop

Written by the company

Here at Plastic Online & Tielo we are able to make bespoke plastic designs to suit your needs, we also have a range of stock products. Our products are fabricated in-house therefore if any item needs adjustment to better suit your needs, we can be contacted for a quotation.


Contact info

All reviews

(181)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Goods ordered easily from an intuitive…

Goods ordered easily from an intuitive website, and received in a timely manner. Parcel was well packaged to avoid damage, prices competitive.

17 June 2022
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review, we are glad you found our site intuitive!

Rated 5 out of 5 stars

Very quick turn around materials well…

Very quick turn around materials well packaged and protected and came with no damage. I used these acrylic materials on my laser cutter and very good they were. Will definitely recommend and use again

17 June 2022
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review!

Rated 5 out of 5 stars

A First Class Service

An excellent and fast delivery service. The end result fits perfectly on the surface I wanted to cover. Great customer service and no trouble in me defining my bespoke order. Far above my original expectations! Many thanks.

21 January 2022
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you Jeremy!

Rated 5 out of 5 stars

Excellent product…

Excellent service excellent product price delivery happy doing business with you thanks

20 January 2022
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you Ian!

Rated 1 out of 5 stars

Damaged plastic and terrible customer service

ANOTHER UPDATE

Lots of comlaints about this company, not just from me and the issue is now being dealt with. AVOID!!!

UPDATE

Please note that there is no cut out, it is the reflection of my phone as advised.

This company was very unhelpful and would only help if I provided a different photo. I explained the photo would still not be clear. Best to avoid and place orders with other companies as I have since.

Trading standards are investigating

Plastic online sent me a scratched piece of plastic. They asked for a photo which I promptly sent. Due to the reflective nature of the plastic, the image was not as clear as normal. They are insisting on clearer photos which I'm finding hard to take, before they can offer any help which means they won't be helping me further. The customer service is shocking and stressful. I will be contacting trading standards and placing a large order elsewhere.

20 January 2022
Unprompted review
Plastic Online logo

Reply from Plastic Online

Sad to see that this has come to a negative review. Customer ordered an acrylic sheet and states it is scratched underneath the protective film. One bad quality, zoomed in photo sent shows a scratch but also shows what looks like a cut out to the panel, meaning this could of perhaps been scratched when the customer cut this. All we have asked for is a better photo so we can see more of the panel, then we would refund or replace as per our terms. Customer has refused and image to show there is no cut out and is now threatening Trading Standards.

Rated 5 out of 5 stars

I cannot thank Plastic Online enough…

I cannot thank Plastic Online enough for everything they have done for me. I contacted Plastic Online to help me out with an idea I had for my small business, they were so professional, shared their ideas with me that helped me very much to get the final product after my first trial with it didn’t quite go to plan & I am so happy with the final product, it’s well made, sturdy and came at a really good price, I hope to do long term business with them if my small business goes to plan. Special thanks to Gemma & Mark!

22 December 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Hi Leanne, thank you so much for the kind review - we really appreciate it. It has been a pleasure working with you and I hope everything works well!

Rated 5 out of 5 stars

Good value, good service!

Shopped around and PlasticOnline looked like the best value. I placed my order online, quickly resolved a query by email and received my order, cut exactly to size, in a few days. This is genuine cast plexiglass and arrives very well packed. I suggest they could also sell the secondary glazing magnetic tape and become a one stop shop! Happy customer :)

21 December 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks for taking the time to review, we appreciate it!

Rated 5 out of 5 stars

Top class.

Top class.

Bought perspex from a different company last year and they were awful (p e r s p e x s h e e t u k ). Badly damaged, slow delivery, rubbish courier and took about six weeks for a refund.

Plastic online were competitively priced, super quick delivery, great communication, good courier and perfect sheet of perspex. Supoib!

12 November 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thank you for taking the time to review, I'm glad you are happy with your order!

Rated 1 out of 5 stars

Shocking experience

Awful experience. Made an order and never received it?! I had to chase a refund with no apology or explanation given as to why my order never arrived.
THEN, two weeks after their marketing teams emails me asking if i'll 'send some pictures of your plastic in action', if you sent what I had paid for then maybe I would have...Mickey Mouse comes to mind...

5 November 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Hi Jason, I'm unable to find an order from you in any of our systems. Can I make sure that you ordered from Plastic Online Ltd, and not a similar company such as Building Plastics Online? If this was ourselves, please reach out and I'd be happy to make sure that your receive the refund, explanation and apology you deserve. - Gemma

Rated 5 out of 5 stars

You will love it

Original order from a well known site, and was so happy with my item decided to go straight to source with my own measurement. I was delighted, it comes packaged so so well. I love it. Thank you

15 October 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks for taking the time to write a review! We are so glad you like it.

Rated 5 out of 5 stars

Bought some clear cast acrylic sheets

Bought some clear cast acrylic sheets, arrived on time
and safely packed.When I took the film off both sides of the sheet they were in perfect condition.Thank you

14 October 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks for the review Bernie, we appreciate it!

Rated 5 out of 5 stars

Recommended

Ordered some trolley tokens. Arrived quickly, well packaged. All of them were wrapped so didn't get scratched. Keyring provided aswell. Great quality. One has fixed easily to my keys. Highly recommended.
Thanks.

2 October 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks for the review Lorraine!

Rated 5 out of 5 stars

Best acrylic supplier in the UK

My go-to for ordering acrylic for my business.
Orders are always processed quickly and delivered in great condition.
If I was any more satisfied with this company, I'd need a cigarette afterwards

31 August 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks Richard - this made our day!

Rated 5 out of 5 stars

Could not ask for more

From start to finish they could not have been more helpful. I had a lot of questions and even got a measurement wrong which they flagged up and we corrected it together. Really happy with the service and product

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Great purchase

Great service ordered 2 A3 perspex via Ebay and they turned up early. Great value with great finish (gloss) for my photography. Would recommend this company.

11 February 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks Wayne!

Rated 5 out of 5 stars

Clear benefits from buying from here

I bought a sheet of A3 acrylic via eBay. It arrived a day ahead of schedule, safely packaged in a recyclable padded envelope.

The acrylic was protected in both sides by film as it should be, and thus was flawless when opened.

I did not need any grief with this task and I did not get any. I will certainly buy any future needs from these people.

28 January 2021
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks Tim!

Rated 5 out of 5 stars

Quick quotation and easy transaction…

Quick quotation and easy transaction completion, fast delivery of 5mm acrylic panels for cabin windows, bespoke sizes, fit perfectly, well packaged and delivered on time

31 December 2020
Unprompted review
Plastic Online logo

Reply from Plastic Online

Thanks Gary!

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