Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more
Company replied
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See what reviewers are saying
I broke a glass garden table top and decided plastic would be better. I googled plastic sheets and several suppliers came up but only you allowed precise measurements. I ordered 3 sheets for minimum... See more
Great product and excellent customer service. Ordered for delivery early December, arrived late and damaged. Packaging could do with corner protection, bubble wrap and the blue ties done up tight! We... See more
Company replied
Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... See more
Company replied
Company details
Written by the company
Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment
Contact info
United Kingdom
- plasticsheetsshop.co.uk
4.2
Great
377 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great products and service
Great products, very intuitive website for making precise order, and very swift delivery, exactly as I ordered, every time.
22 September 2023
Unprompted review
Everything was great
Everything was great. Fast delivery, unfortunately UPS screw up my parcel and it was a little bit damaged. Contacted customer service and I've got a new replacement. Thank you very much.
25 September 2023
Unprompted review
Inadequate Packaging, Bad Communication
I ordered two sheets of 15mm HPL, these are heavy. The cardboard packaging was not enough to protect the corners and every corner on both sides of both sheets are damaged. Some with large chunks of material broken off.
I emailed support the moment I opened the package, including photos of most of the damage, I then chased up with another email two working days later. It is now almost a week later and I have heard nothing.
EDIT: after sending another email from another email address a refund was sent, so I have improved the review rating.
15 September 2023
Unprompted review
Reply from Plasticsheetsshop
Dear Andrew,
We are very sorry to hear about the damage to your order.
In these cases, we always wish to resolve this with a suitable solution as quickly as possible.
It seems that our emails in response to the issue have failed to send. Could you please contact us from a separate email address with your order number?
Kind regards,
Tara
Cut to size sheet order
Order completed & goods recieved quickly and parts accurate and packaged well.
8 September 2023
Unprompted review
Spot on
Very clear guides on the website. Cut perfectly and delivered in brilliant time. Couldn’t be happier, and will come back if I ever need more
30 August 2023
Unprompted review
CRAP!!!!
still waiting for my samples over a week ago
will not buy from these found a better company
they haven"t learnt there lesson
Im not the only one who had crap service
19 August 2023
Unprompted review
Reply from Plasticsheetsshop
Dear Martin,
We are sorry to hear about your having issues with your order.
Please contact us at info@plasticsheetsshop.co.uk to discuss this further and to get it resolved.
Kind regards,
Tara
Item arrived damaged
Item arrived damaged. Poorly packaged. Refunded quickly.
17 August 2023
Unprompted review
Reply from Plasticsheetsshop
Dear Susan,
We are very sorry to hear about the issues with your order. Thank you for your feedback and we will ensure that it is taken into consideration for the future.
However, we are glad that we could assist in resolving this promptly for you.
Should you wish to discuss this with us further at all, please do not hesitate to contact us.
Kind regards,
Tara
Great acrylic sheet for my project and…
Great acrylic sheet for my project and very quick delivery. Thank you.
3 August 2023
Unprompted review
Wish I had found plastic sheet shop…
Wish I had found plastic sheet shop years ago. Excellent products excellent service.
9 August 2023
Unprompted review
Reply from Plasticsheetsshop
Dear customer,
Thank you very much for taking the time to leave us such a wonderful review. We are so pleased to hear that you had a great experience with your order from our webshop. We look forward to welcoming you back in the future.
Kind regards,
Lynette
Fast delivery, found the materials needed and in sizes needed Thanks
Fast delivery
1 August 2023
Unprompted review
Unbelievably bad service
Ordered and paid for samples on 18 July, when they hadn't arrived after a week I firstly emailed and then, when there wasn't a response, phoned. Customer services were pretty useless saying the order would be delivered by Evri, kiss of death! When they still haven't arrived I contacte them again, this time the so called customer services agent was even worse, kept trying to pass the buck and claimed she couldn't get/give me any information. Exasperated I told her I wanted a refund, on principle, and an email confirmation. Needless to say that's one order they won't be getting. How are they still trading when they're so bad!
18 July 2023
Unprompted review
Reply from Plasticsheetsshop
Dear customer,
We are sorry to hear about your experience with your order.
We understand how frustrating this must have been for you and we would love to discuss this further with you to ensure that the issue is now resolved. We would like to invite you to contact us directly on info@plasticsheetsshop.co.uk or via phone: 01223 976 701.
We look forward to hearing from you.
Kind regards,
Georgia
Great product
Great product, fast and efficient service. Also, the website is well designed and easy to use. Will definitely use them again.
15 July 2023
Unprompted review
Returns service is a joke
Order No. 16261UK
Original item damaged. Sent photos on day of delivery 3 weeks ago and promised replacement and new order number by email. 4 PHONE CALLS AND 3 WEEKS LATER....nothing but apologies and promises and each time they have followed through with NOTHING. Most recent call was this morning...and AGAIN promised immediately confirmation by email and new order. It's now 8pm and still waiting... more lies! Absolutely disgusting unprofessional behaviour. I will try for the FIFTH time tomorrow....wish me luck.
20 July 2023
Unprompted review
Reply from Plasticsheetsshop
Dear customer,
We are very sorry to hear that your order arrived damaged and for the delays you experienced while we resolved the case for you. This is certainly not the experience we wish for our valued customers, and we would like to sincerely apologise. We can see that this issue appears to have now been resolved, however, should you wish to discuss this further or should you have any further questions, please do not hesitate to contact us.
Kind regards,
Lynette
Very misleading delivery times
Very misleading delivery times. Placed order on 26 June, with anticipated delivery period on or before 3 July. Order dispatched on 28 June. Dispatch confirmation stated that order would arrive in a few days. Received notification from delivery company, Evri that they were expecting our order on the same day. Order was only received by Evri on 6 July and delivered on 7 July.
We had placed an order in reliance that the estimated delivery period shown for each product was accurate. Due to the misleading delivery period we no longer have a requirement for the products ordered.
7 July 2023
Unprompted review
Reply from Plasticsheetsshop
Dear Alex,
We are so sorry to hear that your order did not reach you when you were expecting. We understand how frustrating this must have been for you and we apologise for any inconvenience this may have caused. We try our utmost to ensure that items reach our customers within the designated time, however, it appears your order may have been delayed due to an unforeseen issue with our courier. We will pass your feedback to the relevant departments to assist us in the future. Should you wish to discuss this with us further, please do not hesitate to contact us.
Kind regards,
Tara
Exactly what it said on the tin.
Good guidance to help choose the right product. Competitively priced, delivered on time and in full. Excellent communication.
28 June 2023
Unprompted review
Poor after sales support.
The price was great and the shipment time was good; however, after sales support for resolving a damaged item was poor.
6 July 2023
Unprompted review
Reply from Plasticsheetsshop
Dear customer,
We are very sorry to hear that your order arrived damaged and for your disappointment in our process. We appreciate all kinds of feedback from our valued customers. We will ensure to pass your feedback on to the relevant departments to assist us with future improvements and training. We have investigated your case and can see that we are awaiting further details from yourself about the damage so we can assist you further. We have re-sent the email to you.
Apologies again for any inconvenience this may have caused, and we look forward to hearing from you.
Kind regards,
Evelyn
TOP CLASS SERVICE AS ALWAYS
Easy to order, prompt service. Decent price as precise cutting included.
25 June 2023
Unprompted review
Ordered delivery had parts missing
3 July 2023
Unprompted review
You have to pay at least £25
Well I need a small 104cmx53cm piece of acrylic sheet and was drawn in by the very reasonable price, expected to pay for shipping of course and was a bit reluctant to pay more for the shipping than the cost of the item, but then they hit you for the minimum charge surcharge, so for an item cost of just under 12 quid the total to pay was £45 - madness! Needless to say I didn't order it, went somewhere else
1 July 2023
Unprompted review
Reply from Plasticsheetsshop
Dear customer,
We are very sorry to hear about your experience while placing an order on our webshop. We will ensure that your feedback is passed on to the relevant departments. If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Evelyn
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