Platinum Shoe Care Reviews 

336
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express immense satisfaction with their purchases, describing products as fantastic, superb, and beautiful, highlighting high quality and attention to detail. Many are delighted with the craftsmanship, noting items exceed expectations. The team's excellent communication and service are also appreciated, with delivery often efficient and sometimes faster than anticipated. However, some customers noted issues with the product's finish, including blemishes, stains, or unfinished details on the shoes. There were also instances where packaging arrived damaged or flimsy, and some expressed concerns regarding authenticity or material quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing high satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship,... See more

Staff

Consumers find staff to be professional, personal, and efficient, with many reviewers describing the team as... See more

Delivery service

Users describe positive interactions with delivery service, often praising the speed and efficiency of... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone.... See more

Rated 5 out of 5 stars

I sent a used pair of Travis Scott with some upper ware and have received back a pair that definitely passes for brand new 👍 amazing work by these guys. I waited longer than originally agreed but it... See more

Rated 5 out of 5 stars

Great trainers , this was my second pair of custom trainers and I couldn't wait for them to arrive. Upon arrival I was blown away by the quality of them , Great staff as I moved house whilst the trai... See more

Rated 5 out of 5 stars

Received my custom air force ones and couldn't be happier! They look great and came within timeframe given. I had some spare laces tags included but were broken when I got them. Emailed and got a resp... See more


Company details

  1. #15 of 20 best companies in Cleaning Service

Written by the company

A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(336)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for any fan

As a massive only fools and horses fan, these are perfect. The fact they are limited edition makes them extra special. I will be buying a display case to keep them safe

9 August 2024
Rated 5 out of 5 stars

Really pleased with my recent purchase…

Really pleased with my recent purchase , there was a wait for the shoes to be delivered due to the customising but you are kept updated on a regular basis , the trainers have arrived and boxed very securely and even received a small gift which was good. The detailing and design is great

Overall really pleased

9 August 2024
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing.
I order wrong shoes size . Customer service worked with me to get me correct size even though they are custom shoes. Amazing people ! Many blessings to companies like this

David

19 July 2024
Rated 4 out of 5 stars

Great quality

Great quality, fits perfectly. Shipping took longer than expected but overall I am satisfied with the product. Will most likely shop again in future

2 May 2024
Rated 4 out of 5 stars

I bought a pair of customised black…

I bought a pair of customised black adidas Gazelles from Platinum Shoe Care after I saw them advertised on Instagram. I asked for an additional extra and for the company to add a gold detail to the tongue of the shoe, which they did at no extra cost. The customised gazelles were unique and beautiful and made for an unforgettable gift for the friend I bought them for. In my experience it was a good quality service.

1 July 2023
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