PlayPaw Reviews 

210
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the on... See more

Rated 5 out of 5 stars

Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. T... See more

Rated 5 out of 5 stars

Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb. As for the papoose- our toy Yorkie... See more

Rated 5 out of 5 stars

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me inf... See more

Company details

  1. Pet Care Store
  2. Pet shop

About PlayPaw

Written by the company

PlayPaw are a fun and playful brand showcasing some of the most exciting dog & cat toys and accessories.



Our pets are truly important to us, and we know how special they are to you!
So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door!

🏭 Standard Processing Times: 1-3 Days
🚚 Standard Shipping Times: 4-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

210 reviews

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No recent history of asking for reviews

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4.3

All reviews

(210)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Play Paw Floppy Fish…

I purchased two Play Paw Floppy Fish for my two small dogs. The first day the dogs went wild and thoroughly played with the fish. From then on nothing. I have tried to entice them by playing with the dogs and the Floppy Fish but sadly the novelty has worn off. The Floppy Fish is very well made, and to have a rechargeable battery is great. The company supplied the goods packed just right and delivery was swift.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Two happy hounds

My two dogs who suffer with the heat have taken to the cool beds like ducks to water and sleep much better now, no more pacing or panting. Thank you for such a wonderful idea.😴😴

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Purfect

I got the eating bowls and the water fountain for my cat. Button (the cat) took to the bowls immediately and looks much more comfortable when eating. Easy to clean. Look neat. The water fountain is easy to construct and to clean. Works well. Highly recommend. Excellent communication on delivery. Thank you !

19 July 2022
Unprompted review
Rated 5 out of 5 stars

I have a female cat she only eats dry…

I have a female cat she only eats dry food and she would be sick every other day so when i saw these anti sickness bowls i thought I would give them a go, at last she has only been sick once since i started using the bowls 👌

18 July 2022
Unprompted review
Rated 4 out of 5 stars

Excellent cat grooming comb

I bought a super de-furring /massage comb for our long-haired moggy. Although it doesn't remove lots and lots of hair, she absolutely loves it and let's me groom her - probably because it doesn't pull at the hair, and gives her a delicious scratch. There was quite a bit of delay receiving it, but because there was a lot of email communication it didn't feel like the order had simply been forgotten. Overall, a good company I will use again.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Adjustable seatbelt for dog.

We bought the adjustable seat belt as we have a cocker spaniel who is lively in the car. What I like about this one (we have tried others) is that it has a safety catch which he can not undo…and we can shorten or lengthen it. It is good value for money and a nice blue colour. I can attach a photo if required. So far this is working very well and the customer service has been great right from the outset of purchase. This is a genuine purchase and I have receipt and postage details if required. .

10 July 2022
Unprompted review
Rated 5 out of 5 stars

Adjustable car safety belts

Early doors but my terriers travelled better with these today (and we have tried LOADS of crate/seat belt options). Now cautiously looking forward to our planned autumn road trip.

2 July 2022
Unprompted review
Rated 5 out of 5 stars

Bought this to keep my dog restrained…

Bought this to keep my dog restrained in the back of my car , it’s amazing! No more getting tangled with the old one clipped into the seat belt . My dog settles down quickly and is so safe . Thank you so much Play Paw 🐾

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Anti vomiting bowls arrived quickly

Anti vomiting bowls arrived quickly, exactly as ordered. We have had them before so repeat order from new retailer.

They seemed to have an alert that ordered had not arrived with us & followed up so that was good although all fine.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use seat belts

The car seat belts arrived when promised and seem to be of good quality. I used them for my 3 dogs for the first time yesterday and have to say they are easier to get on the dogs than the ones attached to the seat belt connection. I would recommend this type of belt for dogs

27 June 2022
Unprompted review
Rated 4 out of 5 stars

Good quality restraint

Good quality restraint. Works really well on headrest. Online realised that they did a stronger mark 2 version after buying which I probably would have gone for. Showed my sister who really liked it. Delivery was within a few days and certainly ahead of their committed delivery date so all good.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Car restraint for dogs (or cats) - doubles as a lead!!

Ordered this as it attaches to the vehicle around the headrest, which makes it easy to switch from one vehicle to another. It arrived speedily, and the first time we used it I'd forgotten to pack the dog's lead... Flash of inspiration and a eureka moment! I took it off the headrest in the car and held the looped end like a lead - and it worked a treat! Two for the price of one = doubly versatile! Good positive updates from PlayPaw too between order and delivery.

19 June 2022
Unprompted review
Rated 1 out of 5 stars

Item not as described (harness)

UPDATED REVIEW - 09-08-22
I ordered the biggest size harness for my dog however the name pieces which stick on via Velcro came too large (the dig into my dog & the Velcro rips her hair out), the company takes days to a week to reply & then (even know it is clearly a design fault) asked me for more money for postage to replace the pieces to the correct size- the item does not match the pictures & they are clearly a middle man and not a legit company!

I’ve took the complaint now to Citizens advice who will send to trading standards.

After this Playpaw have now sent replacement pieces that ARE TOO SMALL and without the original telephone number on them, I’m honestly worn out from this company so I have left it at that,

TO MAKE MATTERS WORSE THEY ARE NOW GETTING TRUST PILOT TO REMOVE HONEST REVIEWS - I woke up today being told my review will be removed unless I can send in all my correspondence to trust pilot which I have done. They need to question the integrity of this company rather then the ppl who have been ripped off!

I WOULD NOT RECOMMEND THIS DODGY COMPANY TO ANYONE they’re more interested in hiding honest reviews then resolving issues, greedy & dis-honest!

18 June 2022
PlayPaw logo

Reply from PlayPaw

Hello Natalie,

I am sorry to hear your experience with us was not a positive one, but please allow me to try and turn this around for you :)

We are saddened to hear the harness didn't work for your pooch.
The velcros are usually the correct size, and in this case, this was an isolated error as we have never encountered this before.

Upon checking your orders, I see another one was sent out but according to your review came too small. If this is the case, I sincerely apologize for this; it's a shame we were unable to get you the right one.

To clarify, we don't get Trustpilot to remove honest reviews.
We flag reviews that include either defamation, harassment, or dishonesty. They won't remove reviews without investigation.

To improve your experience, we are prepared to refund your order in full, so please get in touch with our support staff so we can organize this with you.

Despite the velcro/tag situation, we hope the harness fits well, and you have managed to have many successful walks with your pooch :)

Rated 5 out of 5 stars

I had an item which was faulty

I had an item which was faulty. Although I felt it took a bit longer than necessary to resolve, I received a replacement item without having to return the original faulty item. All correspondence with the company was pleasant and helpful and I would not hesitate to buy from them again.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

Great Safety Belt

I recently bought the adjustable car safety belt, i like that you can secure the bottom clip to the seat belt buckle. I had one similar but my dog could walk around the back seat. I use the middle clip and she can sit and lie down with ease. Gives me peace of mind that she is secure and not going anywhere!

11 June 2022
Unprompted review

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