PlayPaw Reviews 

210
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the on... See more

Rated 5 out of 5 stars

Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. T... See more

Rated 5 out of 5 stars

Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb. As for the papoose- our toy Yorkie... See more

Rated 5 out of 5 stars

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me inf... See more

Company details

  1. Pet Care Store
  2. Pet shop

About PlayPaw

Written by the company

PlayPaw are a fun and playful brand showcasing some of the most exciting dog & cat toys and accessories.



Our pets are truly important to us, and we know how special they are to you!
So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door!

🏭 Standard Processing Times: 1-3 Days
🚚 Standard Shipping Times: 4-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

210 reviews

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No recent history of asking for reviews

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4.3

All reviews

(210)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived after a few days

Arrived after a few days. Easy to use and appears strong and stable. We've used a short strap until now but this new one will just give our dog a little more safe movement and comfort whilst travelling in the back seat. Thankyou!

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Bought an adjustable safety seat belt for my dog, who now sits on the back seat while I drive.
I've only been using it for a few weeks but so far I think it's brilliant. Plenty of room for her to move around or lay down while knowing she's secure. I like the little screw over bit on the carabine that stops the carabine accidentally becoming unclipped, thus adding extra safety.
I can't believe how many dog owners don't realise that it's illegal to have unsecured dogs in the car, but surely, it's common sense? These adjustable straps are a quick, cheap and easy way of ensuring both your dog's and your safety while driving.

3 June 2022
Unprompted review
Rated 5 out of 5 stars

The toys a joy

Bought the floppy fish toy for my in-laws Husky. He absolutely loves it. Great company to deal with they keep you constantly updated on location of your item.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

This is NOT a fake review. I bought the anti vomiting bowls and food mat. I love them. My cats have taken a whole to get used to the bowls but they do look so much more comfortable eating that I know it's doing them good not hunching over. The service is awesome too. I am actually going to buy some more things from this shop andi love the fact I'm supporting local businesses.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Wow this really works -there’s no more tap drinking

I purchase a drinking fountain to stop my cat jumping up on kitchen counters to drink out of taps / the bath too

I have to say my cat took to it immediately so I’m really thrilled with my purchase at £29 is worth it to put a halt to my cats old habits.

Highly recommended this product to all cat owners

Regards

Mrs Genete Jenkins

26 May 2022
Unprompted review
Rated 1 out of 5 stars

Not convinced this is a genuine company

Ordered over a week ago, still no sign. Why does it say items cleared customs? It is a UK site. Sent email, but got a stupid response from 'customer services' just telling me what the tracking info says.

When I opened the trustpilot page, I was greeted with a message that says they had detected suspicious activity and fake reviews of this company, so I am now concerned that this is not a genuine company.

I've since had to buy another harness for my dog, as it was needed for travel on Saturday. So I will be requesting a return and a refund of my postage costs.

23 May 2022
Unprompted review
PlayPaw logo

Reply from PlayPaw

Hello Carole,

I am saddened to hear that you had a negative experience with us, but please allow me to try and turn this around for you :)

When we are short on goods, we ship from our overseas warehouse, however, will be at express lines to meet our promise of a 4-9 day delivery window. In this case, I can see your order was delivered within eight days :)

Unfortunately, yes, there is that message on the top of our Trustpilot page, which we have been trying to work with to have removed as it is not legitimate. And unfortunately, in this case, we have seen a negative review posted based purely on this assumption.

I hope you loved our products when received them, however, if there is anything else we can do to improve things for you, don't hesitate to contact our support and let us know :)

Rated 5 out of 5 stars

Car safety harness

Received our puppy's new safety harness for use in the car. Good quality harness looking forward to using this next week for our first holiday with the pup.
Tracked the package easily and delivery was very quick with emails keeping me informed ad the package was in transit. I would use playpaws again and recommend them.

20 May 2022
Unprompted review
Rated 5 out of 5 stars

So far so good

I was dubious but most of the reviews were fine. Shipping took a little bit but had constant updates. The product, we haven't tested but it's sturdy and better than we expected. Looks really safe .

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Dog harness

Just used the car harnesses for my boys and they are brilliant my older dog doesn’t sit still so this gives him more freedom than the usual ones you can buy. Also they actually answer your queries not like other companies that take days on end to get back to you. Excellent

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Good product, it works so far.

Product arrived eventually after a slight issue with the tracking.
Packaging wasn't that good and sofa protector was squashed.
However the product is very good.
The plastic is thick and very sticky.
I may order some more to protect my older sofa that my cat has already scratched.
Communication between myself and the company was excellent, as was the customer service.

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Safety harness.

Just a review on the products I received all went smoothly and totally happy with prices and service would recommend without hesitation.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Seat belt

Purchased the dog seat belt from play paws 🐾 absolutely thrilled to bits with it, great knowing my pooch is safer in the car with me.👌😘

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Double cat food bowls.

New food bowls ordered on the back of a FB and. Arrived the following day! Cat loves them, I love them as you can wash them independently from each other. What's not to like, apart from, maybe, the corny ears?!

16 May 2022
Unprompted review

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