Plaza Japan Reviews 7,420

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accurate descriptions, and competitive pricing. Many consumers are particularly impressed with the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, even for international shipments. The ordering process is frequently described as easy and straightforward. However, some customers also noted issues with unexpected additional shipping charges upon delivery, which they felt were not clearly communicated upfront. A few other people also felt that their orders were significantly delayed or that they received incorrect or damaged items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide selection of... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Users describe positive interactions with order. Many customers praise the easy transaction process, fast... See more

Price

People report positive experiences with price, often finding competitive pricing and good deals on items that... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Rated 5 out of 5 stars

This company is awesome! They have wonderful products and the best customer service! I paid for a product last year and it arrived recently. A cash on delivery charged was added to it AFTER I had al... See more


Company details

  1. Hobby shop

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another fine delivery from Plaza Japan

Another fine delivery from Plaza Japan

This is my second order and I am extremely satisfied: good price, prompt shipment, good packaging, everything arrived in good shape in France.
I strongly recommend this site and will come back in confidence.

18 February 2026
Rated 5 out of 5 stars

First Time Ordering From Here

Never ordered from Plaza Japan and so even after confirming it was a legit site I was still nervous. But I am happy to say that my first time purchasing here went well. I have been a big fan of Arceus since it came out, and I love the characters in it especially Adaman and Volo. So I was super excited to find out years later they had these little figurines. I bought Adaman (Seki) and I love it so much. The details were to a t from the original concept art they had of him. Right down to the diamonds on the bottom of his shoes. I am impressed. I only wish they had bigger pvc figurines of him and Volo available, because I am so in love with the potential these little figurines have! I highly recommend buying from here. Though a little pricey for what you get, I really am happy with my purchase. I even got the Arceus Pokéball replica from Pokémon Center to go with the figures. Truly satisfied customer here. I look forward to buy more from here eventually when I can. Thank you for a great first experience to everyone who was involved in preparing and shipping out my order!

18 February 2026
Rated 5 out of 5 stars

I love plaza japan

I love plaza japan. When I ordered from this website, I had some slight mishaps with shipping like one of my items weren't in stock but when I messaged them, it took like 20 minutes for them to reply, saving me time, overall is great

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase and the seller overall. Everything went well, absolutely nothing to complain about (I bought a 1/6 scale Fallout Power Armor T-51 Nuka-Cola from Threezero)

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Good experience for refunds

I had ordered a product by mistake and immediately cancelled it. Response from the plaza japan team was swift and efficient despite the time lag (i ordered from India) and the refund was processed promptly and accurately. I will definitely order from here again

16 February 2026
Rated 1 out of 5 stars

My order has not arrived and there have…

My order has not arrived and there have been no updates on its delivery

19 February 2026
Plaza Japan logo

Reply from Plaza Japan

We are sorry to hear that your order is taking longer than expected. If your order it outside of the allotted time for your selected shipping method on our Ordering Information page, please contact us at info@plazajapan.com.

Rated 5 out of 5 stars

They have amazing customer service

They have amazing customer service. I have purchased from them multiple times and they are very communicative and willing to help. They changed my address on my preorder for me when I moved, and have upgraded shipping for me as well. I am very pleased with my experience and highly recommend!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several model cars from…

I have bought several model cars from Plaza Japan as they have the cars I have had in real life, so I collect everyone I can find, and make and paint them the same as I had when I owned them. Their service and pricing is the best I have seen anywhere in Australia or Overseas countries. Always packaged great and delivered very quickly. Thank you guys and I will order again.

5 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look