Plaza Japan Reviews 7,420

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accurate descriptions, and competitive pricing. Many consumers are particularly impressed with the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, even for international shipments. The ordering process is frequently described as easy and straightforward. However, some customers also noted issues with unexpected additional shipping charges upon delivery, which they felt were not clearly communicated upfront. A few other people also felt that their orders were significantly delayed or that they received incorrect or damaged items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide selection of... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Users describe positive interactions with order. Many customers praise the easy transaction process, fast... See more

Price

People report positive experiences with price, often finding competitive pricing and good deals on items that... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Rated 5 out of 5 stars

This company is awesome! They have wonderful products and the best customer service! I paid for a product last year and it arrived recently. A cash on delivery charged was added to it AFTER I had al... See more


Company details

  1. Hobby shop

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Highly recommended. This was my third order for jigsaw puzzles from Plaza Japan. They have a great selection of quality puzzles that are hard/impossible to find here in Australia. Fast delivery — it took only three days for the parcel to travel from Osaka to Melbourne — and it was easy to track its progress on the UPS website. Will definitely be shopping here again.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, prompt deliver. A wide variety items that are not available in my area in Canada.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Japanese Web Store

Found this site through an internet search while trying to find a specific product. Excellent selection and availability on the certain item I was looking for (Pikmin plush toy) with very reasonable shipping rates. Shipping was about a little over two weeks for economy shipping which is very reasonable. Site is very well laid out and easy to navigate. Will definitely be a repeat customer.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great people Thank you.

I enjoy ordering products from plaza japan. I always know I'm getting quality products from them and my packages are always delivered in excellent condition. The company employees are very courteous and professional and take care of the orders as if their own. Thank you plaza japan. You guys rock.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and quite fast…

Amazing products and quite fast delivery to half across the world 😊. It is so difficult to find these authentic Nintendo merch (Japan - origin) here in UK. Sender is so considerate as well by leaving nice message on package specially for delivery person to handle it with great care. Love it. Will definitely shop with Plaza Japan again 😊

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, delivered on time and I was kept very well informed of the progress of my order and where the package was. Well done Plaza Japan as usual

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Long Time in the Post

Just received another well prepared parcel from Plaza Japan. I had given up hope of receiving it as it was in transit to the UK for four weeks rather than the usual two. Very pleased with the contents which are as advertised.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

First of all i would like to thank Mari…

First of all i would like to thank Mari Suzuki for the nice little feedback card in my package i ordered my products on the 9th of March and i recived it on 13th of March is lightning fast delivery service that u provide.Keep up the good work u all do and thanks again for a little bit of Japan in a small box :)

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I orderd nutfiles

I orderd nutfiles, they where in absolute undespiceble state received and very fast deliverd!

Domo arigato gozaimas.

David, the Netherlands/Holland/ Oranda.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

So called finished model is an assembling kit

They sell car models as finished models, and the sales price is accordingly, but what you actually receive is a kit to assemble yourself....... huge disappointment. Never again.

13 March 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

Hello, we are so sorry for your disappointing experience purchasing one of our models. Since it sounds like there was possibly an error in the listing you purchased from, please contact our customer service team at info@plazajapan.com so we can help resolve this mistake. We thank you for shopping with us despite this time not being up to expectations and hope to do better in the future.

Rated 5 out of 5 stars

Items arrived safely

Items arrived safely, well packaged and in good order. Very happy with the quality of the product. I will use this company to make future purchases. Thankyou.

19 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! It has been great to receive Doraemon today. Thanks for an easy transaction and reliable service. Now Doraemon is resting in bed due to the jetlag! ;)

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Pleasantly surprised by how fast it got to me. Good packaging, frequent updates, no issues to speak of. Safe to say I’ll consider ordering here again!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Regarding Order (#684857):

Regarding Order (#684857):
I am extremely please with my Rokuhan purchase and the service provided by PlazaJapan.
PlazaJapan offered an incredible selection of Rokuhan products at a fair price. PlazaJapan also provided exceptional customer service and were very responsive to all my questions and inquiries.

10 March 2026
Unprompted review

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