Plexytrade Reviews 

96
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional support team for providing prompt responses, personalized guidance, and going above and beyond to assist traders daily. Traders deeply appreciate the smooth order execution and the highly reliable trading platform that makes managing multiple accounts remarkably straightforward. Some reviewers were not happy with the available payment methods, pointing out high cryptocurrency transfer fees and frustrating delays when trying to receive funds. Additionally, a small group of consumers shared concerns regarding account closures and balance adjustments.

What people talk about most

Customer service

Clients share satisfaction on customer service, frequently highlighting responsive support and dedicated... See more

Payment

People report ambiguous experiences with payment, as many customers praise fast withdrawals and smooth... See more

Staff

Reviewers highlight positive aspects of staff, noting that agents are extremely respectful, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting that representatives are... See more

Response time

Users describe positive interactions with response time, highlighting active chat features that connect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plexytrade has been the smoothest broker I've used in my 4 year trading career. I have not had a problem with execution of my trades, and slippage is minimal upon entry. Withdrawals can be a little bi... See more

Rated 5 out of 5 stars

I've delt with other brokers in the past and Plexytrade by far is the best I've ever delt with. They return calls right away and really take care of you. Atlas Barone is always great to work with. I'v... See more

Rated 5 out of 5 stars

The customer service is fantastic. Kell is a joy to talk to and I am able to deposit and withdraw money quickly and easily. The only drawback is having to use crypto to transfer money into and out o... See more

Rated 5 out of 5 stars

Hashim Khan ALWAYS makes my experience with Plexytrade GREAT!!! He is very patient with me, and that is saying a lot. I am new to trading and he is always there to explain and answer any questions. H... See more


Company details

  1. Financial Institution

Written by the company

Plexytrade delivers an exceptional trading environment designed to meet the diverse needs of every trader. We offer various account types tailored specifically to your trading style, complemented by leverage up to 1:2000, ensuring maximum flexibility and efficiency. Our traders benefit from extremely tight spreads, competitive commission rates, and several commission-free instruments, enhancing their trading profitability significantly. To further empower our traders' trading potential, we provide numerous bonuses and a unique 7-day swap-free trading option. For a seamless trading experience, our cutting-edge VPS services ensure optimal performance and reliability. New and experienced traders alike can leverage our managed PAMM accounts, allowing them to enjoy effortless profitability without extensive trading knowledge. Additionally, we equip our traders with comprehensive free plugins and valuable informational tools, enabling informed, strategic trading decisions. At Plexytrade, our traders are backed by unparalleled customer support available 24/5, with dedicated personal account managers providing specialized care and attention, ensuring the best customer experience in the industry.


Contact info

4.1

Great

TrustScore 4 out of 5

96 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(96)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

$33000 profits deleted after 4 months of trading

I traded with PlexyTrade for several months and initially had no issues—until I requested a WITHDRAWAL.

1h before the 48h to pass (their maximum time of processing withdrawals), they flagged my account for “suspicious trading” and cancelled all my profits. They accused me of “arbitrage” and “market abuse,” yet offered no concrete evidence of any wrong doing, just claiming their LP decided to remove my profits, after 4 months of trading, knowing that a legit LP settles all the trades of their clients in t+3 days, not in 4 months, so they should have known after the first 3 days if my trades were settled or not by the LP, meaning if I would be paid my profits or not. But this with the LP is a total b.....t, as it doesn't exist an external LP, Plexy being the market maker. They hoped I will finally lose all my money.

Also I had been placing trades via the MT5 mobile app, making over 10k of those profits like this, so claims of high-frequency or latency exploitation seem unreasonable and totally false.

Their own Terms & Conditions (Sections 12 and 18) suggest that if they suspected abuse, they should have acted promptly, not wait for my withdrawal request to void months of legitimate profits. Moreover, Section 29 states that terminating an account does not affect trades already made—yet they erased my entire profit history.

I have asked PlexyTrade for specific proof (trade IDs, execution logs, timestamps) but have received no detailed explanation. This timing and lack of transparency raise serious doubts about their fairness and reliability.

If you’re considering PlexyTrade, be cautious—my experience shows they may arbitrarily block withdrawals and void profits without proper justification, even profits placed from a mobile device, which is totally against common sense.

7 April 2025
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Dragos,

Unfortunately, this is not the first time we have encountered this situation, and we are now very familiar with the software and strategies involved. While we regret the delay in flagging your account, the facts remain clear that price inefficiencies were abused.

Moreover, it's important to note that the price inefficiencies arose following the integration of an additional, new liquidity provider in January, which we are actively addressing with the concerned LP.

Our investigation confirmed that the majority of your trades were placed using a client terminal connected through a VPS strategically located near our trading servers. This setup allowed you to exploit latency arbitrage opportunities and price discrepancies. This practice does not necessarily involve rapidly opening and closing trades; rather, your software detected pricing inefficiencies, executed trades instantly to lock in guaranteed profits, and maintained positions strategically to avoid suspicion.

We also acknowledge that your recent mobile trades starting from March 19th did not pose any concerns, as these trades appeared legitimate. However, prior to that date, nearly all of your account's activity—representing approximately 97% of your trades—was indicative of latency arbitrage practices, clearly violating our terms.

Additionally, we've become aware of similar arbitrage strategies previously employed by certain groups using the same methods and VPS locations at other brokerages.

While we regret not identifying and stopping this activity sooner, our position remains unchanged. The evidence clearly demonstrates prohibited trading practices.

Rated 5 out of 5 stars

Plexytrade is 1st Class

This is my first TrustPilot review - motivated solely by my amazement at how outstanding of a broker Plexytrade has proven to be. I've been with them for over 4 months (since early November 2024) and have had an incredible experience: industry-leading trading conditions on their VIP account (spreads near 0 and only $2/lot commission round trip); fast and seamless deposits AND withdrawals (~24 hours when moving out 5-figure sums, multiple times, including $20k+ most recently); responsive customer support whenever minor issues have arisen; and a highly personalized experience with the consistent assistance and efforts of Kell Gadler. I'm far from the most experienced or skilled forex trader (w/the P&L to prove it), having only started trading forex in Q4 of 2024, but can safely give Plexytrade top marks across every category relevant to the overall trader's experience.

MOST IMPORTANTLY: Plexytrade honors their word - from their claims about trading conditions, to their claims about deposits and withdrawals, to their claims about bonus and general trading terms & conditions... Precisely what I was hoping for as an attorney mindful of the risk involved when trusting an offshore broker... This unfortunately has not been my experience when testing certain other offshore brokers who have opted to use their lack of regulatory oversight to abuse their traders' inferior bargaining position (hello, Hankotrade) by changing their terms without notice (to their advantage, of course) and failing to honor their word. As a US-based trader, I've at times felt stuck with high spread + low leverage CFTC-regulated options, and even my quite positive experiences at Oanda and TastyFx (the best I've found on the US-regulated front) were not on par with my experience trading with Plexytrade.

Plexytrade = Trustworthy + Competitive + Trader-oriented

20 March 2025
Rated 1 out of 5 stars

SCAM!! I recently invested a thousand

I recently invested a thousand dollars into plexitrade and attempted to withdraw my funds via the bitcoin method, after several days I noticed that I never got confirmation on my withdrawal, after contacting them I was told I put the wrong address in (Which I checked SEVERAL times before going through with it) and saw to where the money was sent to another address and was withdrew before I even called them. Don’t let these people scam you!!!

17 February 2025
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear David,

Our Back Office Department checked your inquiry when you first contacted them and then informed you regarding the situation.

Upon your review, your withdrawal (ID 294404) was checked again today (27/2/2025).

When requesting a withdrawal, clients enter the desired wallet address for the withdrawal during the request, and the system takes care of the rest.

Please be informed that this wallet address cannot be changed on our end, neither by the Back Office Department, nor anyone else in the company.

Therefore, the only logical conclusion is that the wrong wallet address was entered into the relevant field while requesting the withdrawal. While the frustration of losing funds is understandable, calling the Company a scam is not appreciated.

We hope that you take the necessary actions to prevent such mistakes moving forward.

Rated 4 out of 5 stars

They're alright so far

My experience with Plexy Trade has been similar to that of other brokers offering 500:1 leverage, but without the excessive commissions. While spreads do increase with volume, I haven't noticed anything out of the ordinary. I've successfully withdrawn $600 and haven't encountered any issues. However, I am concerned that a friend was unable to create an account, and I couldn't even set up a demo account. This raises red flags, suggesting that they may be limiting the number of trading accounts on their servers. I'm also trying to add funds to my demo account and unfortunately I have to email them to do a simple task I should be able to do. I sent an email and after 3 days they still haven't added the funds and pretty much said the same thing twic, "Kindly note that your request is currently being reviewed. We will update you as soon as the changes have been applied." and, "Please be advised that your query is currently being processed. You will be promptly notified with an update once the process is completed."
Customer service obviously doesn't care..

10 February 2025
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Client,

Thank you for the constructive review.

TradeLocker charges the company per trading account and therefore, we try to provide the trading accounts as needed to avoid sacrificing cost-effectiveness.

We will take the necessary steps to shorten the time for demo top-ups as soon as possible. I can provide further information if you provide us with any details of your account by editing your review or reaching out to us directly via as@plexytrade.com.

Rated 5 out of 5 stars

Overall experience of PlexyTrade

I've had such a great experience with plexyTrade broker so far. Customer service has been amazing to respond and genuinely helpful with any questions i've had. Its clear they really care about making sure their client’s are happy. They have a great Variety of products to trade which i love, and their spreads and fees are some of the lowest i've found. Withdrawal takes 48 hours maximum. Overall i'm feeling good to keep working with them.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Verification still on pending

The site is still on verification pending then they have asked me for documents for the second time leaving me to think that they maybe stealing my data asking for to many verification documents. And another thing site keeps on logging me out every time.

27 September 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear David,

Thank you for your review.

Our Compliance Department has a curated list of documents that are most likely to be found in any country, as we serve clients globally. The document you provided was a PIN Certificate which is not in that list. Therefore, the document was rejected and you were sent an email requesting new documents that exist within the mentioned list.

You may also find guidance on these documents via your Plexy Portal > Plexy Profile > Guidance Documents.

If you require additional assistance, you can send an email to backoffice@plexytrade.com, or if you wish to receive voice assistance, you can email as@plexytrade.com.

Rated 5 out of 5 stars

Great experience

Plexy Trade provides an exceptional customer service to clients. I used Hugo’s Way a while back, if I knew about plexy trade back then, I would have switched a long time ago. They actually call you from time to time to see if you have any questions or how best they can improve their services. The website is beautifully designed, easy and friendly to navigate through and use. Gold Raw accounts are my favorites, low commissions and no swap fees. 👌

28 August 2024
Unprompted review
Rated 5 out of 5 stars

PLEXYTRADE

With a limited number of brokers servicing U.S. customers, it is crucial to find a suitable broker. They have consistently provided exceptional service to my account, as well as to my friends and family. My agent has been honest and transparent with me. I express my gratitude to Kell Gadler.

14 February 2024
Rated 5 out of 5 stars

Happy with plexytrade

I was with the company, i dont remember the name anymore before plexytrade. Also had the same good experience. Deposits are instant, and withdrawals are quick every single time. Good firm.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Platform

Great Platform! No complains so far, I have withdrawn twice, within 24hrs I had the money in my account. Great spread and commission.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Good spreads and execution, great customer service, timely deposit/withdrawals

I have been with Plexytrade for a few months, and before the merger, LQDFX. They have had wonderful spreads for Forex majors and minors, good execution, and, above all, great customer service. My account manager, Sana Ahmed, has been wonderful to work with. She has always ensured I had what I needed to ensure my trading was successful, whether guiding me through the merger or helping me with setting up a corporate account. She has definitely gone above and beyond what I would have expected. Account deposits and withdrawals have been smooth so far and have been very timely. Overall, it has been a great experience.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Broker

Amazing broker,Lowest commission in Raw account in industry with almost zero spread in all major pairs.Faster deposit & withdraw. Highly recommended for big deposit.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Experience

Verification process was quick, account manager contacted me soon enough to discuss the future of the account. Quick replies and friendly staff. My withdrawal was requested, approved and paid out within 1 hour and 30 minutes. I am looking forward for a long term investment into this brokerage. Absolutely recommend!

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Plexytrade Broker review

I participated 30 dollar no deposit bonus offer of this broker I made profit of 100 dollar then requested them to transfer profit from bonus account to wallet it took 2 days to transfer balance from ndb account to wallet and then I requested 100 dollar withdrawal I got withdrawal within 1 hour that's great

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Good broker

in my opinion it is a good broker, the spread is small, withdrawals are also easy. You can try this broker

12 July 2024
Unprompted review
Rated 1 out of 5 stars

ACCOUNT VERIFICATION

Its been almost 2 weeks since my account verification shows pending I want to be able to trade now!

My username:
216725-Tommy-Figueroa

9 July 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

July 11, 2024 update:

Dear Tommy,

Upon inspection of your account by our Compliance Department, it was detected that the Driver's License you uploaded seems to be forged. Please find the reasons below:

- Your signature on the ID is pixellated, which is the greatest sign of inadequate digital forgery.
- Your signature is completely different on your Medical Bill, compared to your Driver's License.
- Your ID picture is low resolution, which was deemed cropped from a different picture and pasted onto the Driver's License.

In light of these findings, we would like to give you the benefit of the doubt and ask that you provide us with another identification document like a National ID or Passport to be checked.

Looking forward to it.

----------------------------

Dear Abdiel,

We could not locate your account using your username on TrustPilot, therefore, we could not confirm the allegation. Please edit your review to include any details related to your account with us, or email us at partners@plexytrade.com with your account details so we can get this checked for you.

Rated 1 out of 5 stars

What a scam broker

What a scam broker , they refuse to withdrawal my profit

10 July 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Mochamad,

Upon your review, your account was checked to confirm your claim that the brokerage is refusing your withdrawal. It was found that the No Deposit Bonus (NDB) account with $30 provided to you was essentially blown. As of the date of this reply, the NDB account stands at $0.51.

Please note that while we understand that the potential $100 to be earned from NDB was important for you. However, trying to bully the company into submission by leaving negative reviews will not change the company's behavior, or the reality of the situation.

Moreover, further inspection of your TrustPilot account has shown that this is not the first time you have resorted to this method and it is relieving to see the other companies have not bent to your will either.

We wish you a good day and more fortunate results in your trades moving into the future.

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