Air Source Heat Pump installation Excellent installation, now off gas, lower bills, warmer home, plenty of hot water, great phone app (Homely). Unfortunately, I have heard that they have stopped i... See more
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Review summary
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Reviews shaping this summary
Marius, Matt, Jamie & Owain did a fantastic job installing our heat pump and new radiators. It was a challenging job due to the building but they never once had any doubts about getting it done. Ext... See more
Company replied
Mr Arshad EV charger installer what an amazing guy very charming and polite and very knowledgeable, he done an excellent job at installing my EV and also explained how it all works, and left my place... See more
Company replied
John arrived on time for my Ohme ePod EV charger install. Explained every step of the process, before proceeding with a very professional install. Very happy with the work done on the day and very h... See more
Company replied
Company details
Written by the company
>>Powering you ahead with smart green energy solutions.>> Trading since 2011, Plug me in helps consumers, businesses and public sector organisations in the journey towards a cleaner energy future through solar + battery and EV charging solutions. We support the design, installation, maintenance and financing of these technologies, enabling our customers to reduce their carbon footprint and enjoy lower energy costs We're committed to delivering the highest quality green energy solutions tailored to our customers unique needs, all centred on our mission of providing smarter energy for all. In 2024 alone, we helped UK organisations save £10.9 million on energy costs. We work as your energy partner from day one. Our expert in-house team delivers end-to-end solutions, from early planning and funding through to installation, optimisation and long-term performance. Every system is designed around your building, your energy profile and your future plans – not just today’s demand. Trusted by organisations across the UK, Plug me in delivers stronger savings and genuine energy independence.
Contact info
United Kingdom
- 01858 525 407
- sales@plugmein.com
- plugmein.com
4.8
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
heat pump installation
Scott, Chris and Jack were absolutely brilliant , a pleasure having them here to install our heat pump superbly back up by Molly in the office.If we ever move and need anything doing I know who I am calling.
Once again outstanding
25 July 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you for your review. We are so pleased to hear you were happy with the service you received from both the office team and your installers!
Sincerely,
Team Plug me in
Arshad was fantastic very polite and…
Arshad was fantastic very polite and friendly. Very happy
6 August 2025
Unprompted review
Reply from Plug me in
Hi Nick,
We really appreciate you taking the time to provide us with such positive feedback.
Arshad is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug
Excellent communication from scheduling to install.
John arrived on time for my Ohme ePod EV charger install. Explained every step of the process, before proceeding with a very professional install. Very happy with the work done on the day and very happy with my new charge point.
As a side note, Suzanne from the call centre was also excellent with her pre calls regarding arranging the appointment.
4 August 2025
Unprompted review
Reply from Plug me in
Hi David,
Thank you for your review. We are so pleased to hear you were happy with the service you received from both the office team and John your installer! Happy Charging!
Sincerely,
Team Plug me in
EV charger installation
Chris carried out the installation professionally and completely to my satisfaction. He was pleasant and helpful. The installation is neat and meets my expectations.
6 August 2025
Unprompted review
Reply from Plug me in
Hi Mike,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug me in
Ev charger installed by Arshad…
Had my ev charger installed by Arshad (technician). Extremely professional, polite and efficient. 5 stars. The company is lucky to this employee.
5 August 2025
Unprompted review
Reply from Plug me in
Hi Bashan,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug me in
Reply from Plug me in
Hi Stephen,
We really appreciate you taking the time to provide us with such positive feedback.
Arshad is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely
Team Plug me in
Chris and Jamie were amazing
Chris and Jamie were amazing. Worked hard, tidy job. Thanks!
31 July 2025
Unprompted review
Reply from Plug me in
Hi David,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris and Jamie provided you with a high standard installation.
Sincerely,
Team Plug me in
Good work
Really good engineer and work was done well and quickly. Definitely recommend.
29 July 2025
Reply from Plug me in
Hi,
Thank you for your review. It's great that your installation went smoothly.
Sincerely,
Team Plug me in
Reply from Plug me in
Hi Rob,
Thank you for your review. It's great that your installation went smoothly.
Sincerely
Team Plug me in
Great Engineer
Kevin attended as stated in his pre text message the night before, explained each aspect of the installation and time frame for the installation. Very happy with work carried out.
28 July 2025
Reply from Plug me in
Hi Michael,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Great service and very happy with the…
Great service and very happy with the results. Andrew was fantastic and did a great job explaining everything we needed to know regarding our EV charging point.
No mess, no hassle we are very pleased. Thoroughly recommend this company.
28 July 2025
Unprompted review
Reply from Plug me in
Hi John,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Andrew provided you with a high standard installation.
Sincerely,
Team Plug me in
Professional Service
Very happy with our EV charger installation. We were contacted in advance by both the company and the engineer, Dave, who arrived early and was friendly and professional. He explained everything he was going to do including how long it would take which was very helpful as my husband and I were both working from home. He demonstrated how the charger and the app work and gave helpful advice to help us make the most of them. He was very patient and happy to answer all my questions. Would highly recommend this company.
25 July 2025
Unprompted review
Reply from Plug me in
Hi Lesley,
Thank you for your review. We are so pleased to hear you were happy with the service you received from both the office team and your installer! Happy Charging!
Sincerely,
Team Plug me in
Arshad was friendly
Arshad was friendly, efficient and did a really neat job. Answered all our questions well and was knowledgeable. No complaints at all
24 July 2025
Unprompted review
Reply from Plug me in
Hi Liz,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Arshad provided you with a high standard installation.
Sincerely,
Team Plug me in
Indra Smart Pro Installation
Dave came to install a new Indra Smart Pro home charger today. Arrived early and carried out the work efficiently and professionally to a high standard. Dave then talked me through all the charging capabilities and the app usage. Everything explained thoroughly. Great experience and happy with my new charger!
24 July 2025
Unprompted review
Reply from Plug me in
Hi Mark,
We really appreciate you taking the time to provide us with such positive feedback.
Dave is a real credit to the company, and it's great to see that you got to experience a 5 star service.
Sincerely,
Team Plug me in
Andrews was professional
Andrews was professional, friendly and explained everything clearly
23 July 2025
Unprompted review
Reply from Plug me in
Hi,
Thank you for your review. It's great that your installation went smoothly.
Sincerely,
Team Plug me in
Fantastic install
Fantastic install by the engineer Arshad, was punctual with a really neat install and took the time to go through the app and how to get the most out of charger. A really pleasant experience and would recommend company to friends and colleagues
23 July 2025
Unprompted review
Reply from Plug me in
Hi Mark,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that we have provided you with a high standard installation.
Sincerely,
Team Plug me in
Chris did an excellent install in great…
Chris did an excellent install in great time very clean. Shared all the relevant information I needed to get me set up with my charger. Thanks Chris!
23 July 2025
Unprompted review
Reply from Plug me in
Hi Tobias,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Chris provided you with a high standard installation.
Sincerely,
Team Plug me in
Jamie the PMI installer did a very neat…
Jamie the PMI installer did a very neat and tidy job, was friendly and professional. He took the time to explain the system and process.
22 July 2025
Reply from Plug me in
Hi Nick,
We appreciate you taking the time to provide us with a 5-star review. Great to hear that Jamie provided you with a high standard installation.
Sincerely,
Team Plug me in
Plug me in completed my heat source…
Plug me in completed my heat source energy installation 07/07/25 - 10/07/25. The whole process was completed in a professional and friendly manner. The engineers keep me updated throughout the whole process . My home was also left in a good / clean-condition Baz/ Matt and rob fully deserve my 5* rating . a big Thankyou to them all
7 July 2025
Unprompted review
Reply from Plug me in
Hi Ann,
Thank you for taking the time to provide such positive feedback and a 5 star review - we really appreciate this.
Great to hear that the Team provided you with superb service from start to finish.
Sincerely,
Team Plug me in
the whole team were brilliant
the whole team were brilliant , installed a heat pump.
Advised us every step of the way nothing was too much trouble.
Had radiators fitted and an extra wifi remote.
So good you couldn’t tell they had installed everything.
Recommend them to anyone.
Any problems they said give them a call.
18 July 2025
Unprompted review
Reply from Plug me in
Hi Gary,
Thank you for taking the time to provide such positive feedback and a 5 star review - we really appreciate this.
Great to hear that the Team provided you with superb service from start to finish.
Sincerely,
Team Plug me in
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