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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and high-quality products. Many people highlight the quick and efficient delivery, often noting that items arrived promptly and as described. The ordering process is frequently mentioned as easy and straightforward, contributing to a positive overall experience for consumers. However, some customers also noted issues with delivery, with items sometimes arriving later than expected or being damaged in transit. A few reviewers expressed dissatisfaction with the company's refund and exchange policies, finding them to be expensive.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and prompt... See more

Product

Reviewers highlight positive aspects of product. Customers praise the competitive pricing and the... See more

Order

Reviewers mention positive feedback about their order experiences, often highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and good... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, promptness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Delivery was misleading by Royal Mail which is not unusual they informed me that it was scheduled to be delivered today 3 days on the trot and it was delivered a week after the order. The response f... See more

Rated 5 out of 5 stars

Got my order quickly because I upgraded delivery as I didn’t want hold-ups with the Christmas post. Part was exactly what I needed. Would consider collecting in-branch in future because there is a sto... See more

Rated 5 out of 5 stars

Glad I came a cross this website before splashing too much on a new shower, reasonable priced,much cheaper than I initially thought I'd have to spend .fast dispatch, updates on delivery and delivery g... See more

Rated 5 out of 5 stars

I recently ordered two Ideal Standard Pneumatic Dual Flush Valves EV98167 from Plumb2u at a very competitive online price and free postage! Unfortunately when they arrived I noted one was damage... See more


Company details

  1. #42 of 54 best companies in Plumbers' merchant
  2. #76 of 115 best companies in Bathroom Supply Shop
  3. #185 of 245 best companies in Home improvement shop

Written by the company

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new shower

Glad I came a cross this website before splashing too much on a new shower, reasonable priced,much cheaper than I initially thought I'd have to spend .fast dispatch, updates on delivery and delivery guy took it into my house and placed the boxes where I needed to.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Very unsatisfactory!

The product was delivered only in a plastic bag, the half flush float attachment had been broken in transit. I decided to fit the system regardless and attach the float with a cable tie (good to have a working toilet in the house). Everything fitted switched on the water, the inlet valve did not switch off. I had to go out and buy a new inlet, which worked, I can only assume the inlet valve was also damaged in transit.
I am very unhappy with my experience with plum2u, I shan't be using them again. Very unsatisfactory!

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Make sure you order the right thing. Very high cost for exchange

Make sure you order the right thing as refunds and exchanges are very expensive
They want to charge me 20% of the price of the cylinder even if you try to replace for a more expensive model.
Most places have a fix price

Also they say 1-2 days delivery and took a week. Perhaps go buy elsewhere when they don't rip you off for a exchange

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, delivery as promised. Replacement shower engine ordered at 12.30pm, paid for quick delivery as we urgently needed the part and it arrived by Royal Mail at 9am the following day. Would definitely recommend this company. The price was good too even taking into consideration the additional shipping cost.

27 May 2025
Rated 5 out of 5 stars

Quality company!

An absolute amazing company. I brought a new blowtorch 3 years ago and twice it became fault (no fault of Plumb2u) they swiftly replaced it both times for me with no questions asked. Thank you!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Service

Easy to order, good stock availability, fast despatch and next day delivery (unexpected).
Haven't fitted the three sets of taps that I ordered yet, but hope they are as positive as the service received.

24 April 2025

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