Plumbcare.com Reviews 642

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Were referred to plumbcare.com via home emergency cover with my bank account after my boiler stopped working. I had £250 covered through my bank, I was charged an additional fee in exce... See more

Rated 5 out of 5 stars

Always give credit where its due. Had a leaking pipe from the toilet & a jammed float arm. Home emergency insurance enlisted Plumbcare. What a fabulous service & so easy to arrange. Plumbe... See more

Rated 5 out of 5 stars

Can’t fault this company whatsoever, we’ve recently experienced having 2 plumbers from this company. Jordan Jackson and Matthew, both young men knew what they were doing, working hard with what turned... See more

Rated 1 out of 5 stars

Boiler gets serviced, a couple of weeks later it's leaking from where the PCB is (Ideal logic h18). Boiler is around three years old and never missed a beat. Call to see if someone can come and... See more

Company details

  1. Home Services

Information provided by various external sources

Plumbcare.com is a specialist local provider of boiler, heating and plumbing services including emergency plumbing repairs, boiler repairs and boiler services. Based in Wakefield, West Yorkshire, covering the Yorkshire region and beyond.


Contact info

3.2

Average

TrustScore 3 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service - very impressed!

Jordan was very friendly and professional. He introduced himself at the door and offered to put shoe covers on - that was a nice touch.
I had water leaking out of a light fitting downstairs and he quickly determined what the fault was. He was very thorough and fixed the leak / problem and tidied up after himself, really impressed.
Would definitely recommend - thanks again Jordan!

17 April 2023
Unprompted review
Rated 1 out of 5 stars

Inefficient Plumbcare do not use

Have to get boiler serviced yearly because of heating and plumbing on Saga home insurance. Boiler working OK. Serviced today by Plumbcare now not working correctly loosing pressure but have to wait two days for a problem created by service.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service!!!

The whole experience was handled professionally, quick and took the stress out of the situation.

I had a leaking pipe under the sink in my en-suite bathroom the water was coming through the ceiling.

The person who took the call was brilliant, sorted
me an appointment which fitted in with my busy day.

Jordan was unbelievable, knew exactly how to sort my
leak out, was super efficient, very knowledgeable and
extremely polite.

I was very impressed, I would highly recommend to
anyone.

Thank you for sorting this issue so quickly!!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Jordan was absolutely fantastic and…

Jordan was absolutely fantastic and most certainly the nicest plumber I’ve met, Despite multiple plumbers from another firm. Jordan was friendly and he went above and beyond any other plumber I’ve used.
I would really recommend this plumbing company anytime.
Thank you so much, massive thumbs up.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Jordan fixed my broken toilet this evening. He was personable and friendly, as well as super knowledgable and efficient. Problem sorted in one visit, couldn’t be more pleased! Thank you!

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Jordan was really helpful

Jordan was really helpful and explained the fault with my hot water expansion vessel. The parts were ordered and fitted within a couple of days. Helpful chap, good customer relations and great communication.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Fixed leaks

The staff quickly answered my calls and were friendly and efficient.
The plumber was enthusiastic and chatty and soon fixed the leaks.
He also answered any questions I had and gave me useful advice.
Highly recommend.

28 February 2023
Unprompted review
Rated 1 out of 5 stars

Mother had new boiler fitted September…

Mother had new boiler fitted September last year. Had to get another engineer to sort leaks as Plumbcare has 7 day wait.
Not worked properly since instal so have spent last week checking and rechecking system as she is 84 and no help from plumb care. As no help from company I spoke to company who make control units. The reciever flashes green and red all the time. Means the boiler stays on 24/7.They informed it was because unit was wired up incorrectly. Spoke to Plumbcare again. Told had to email and wait response. Person on phone spoke to me like I was 5 years old and told me unit is plug in units. Needs to look at manual. Units hard wired????. So know we wait.
Ps mums bill December month £300. To scared to check January's. Enough said.

13 February 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent

Update. Now 5 days without heating or hot water and no contact from this lot. Had work done by this incompetent engineer checked by the manufacturer's approved company. He had damaged the boiler, which was operational, beyond repair.

3 February 2023
Unprompted review
Rated 1 out of 5 stars

Boiler working till their idiot arrived

They sent an idiot who didn't know what he was doing to replace a valve on a boiler that was fully operational. By the time he left, not only was the system not working but he'd snapped the hinges on the control panel door. He kept quiet about that. 3 days now and no heating or hot water

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Great company would highly recommend

Friendly reliable and professional staff, who keep you informed at every step. We had a leak from the waste pipe of our shower, water came through our kitchen roof. Kieran the plumber arrived to complete the report for our insurance company. He told me exactly what he was submitting. The only delay in getting the leak fixed was down to the insurance company.
Once the work was authorised, plumb care got straight on with the job. Kieran arrived on the 12th January a day earlier than expected. He was friendly, reassuring and respectful in my home. The job took longer than anticipated but Kieran stayed until the job was complete and to his satisfaction. He obviously took pride in his work. Great job and I would highly recommend this company. Thank you so much.

10 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look